Brentacre Insurance Reviews 

1,228
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, contributing to an excellent and easy service experience. Many highlight the competitive pricing and great value, often finding significantly cheaper quotes, especially for modified cars and camper vans. Reviewers particularly appreciate the specialist knowledge of staff regarding unique vehicles, ensuring a smooth process for modifications and specific requirements. However, some people were dissatisfied with aspects of the customer service, encountering unhelpful or abrupt staff, and a rigid process that required repeated information or offered no alternatives for renewal.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the company for being easy to deal... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive and often the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its efficiency, helpfulness, and... See more

Value for money

Customers had positive experiences with value for money, consistently reporting competitive pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brentacre have been refreshingly excellent. Knowledgable and helpful since buy a new modified van. My current insurance company refused to insure the new vehicle and charged me nearly £200 to cancel e... See more

Company replied

Rated 5 out of 5 stars

Brentacre have to be the easiest insurance company to deal with, a straight forward quotation with no hidden costs and no silly charges for minor upgrades later on. The cost was very competitive as w... See more

Company replied

Rated 5 out of 5 stars

Hands down the best car insurance experience I’ve ever had. Ben helped me to find the best product for my needs and explained everything perfectly for my modified Toyota supra. It’s very hard to fin... See more

Rated 5 out of 5 stars

The best insurance decision I ever made. To make a enquiry direct on the website. Quote, unbeatable. Level of insurance, next level. Ease, incredible. Customer service, on point. I've got a feeling I'... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

With over 30 years' experience in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more. Our specialist knowledge allows us to offer tailored cover for non‑standard vehicles, backed by a knowledgeable UK‑based team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(1,228)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend Brentacre Insurance…

I highly recommend Brentacre Insurance for modified vehicles. I’ve been with them for 3 years now and they have been fantastic in every way. Customer support service is second to none and renewal is a very easy process and renewal price has been brilliant!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best modified car insurance broker.

Used them for 3 years now for modified car insurance. They've been the best in every aspect - friendly and helpful on the phone, fast to get quotes, and have come back with the best prices from insurers by far.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Brentacre; the best go-to for Modified Vehicles

Called up Brentacre and within minutes, I got a quote that was 1k less than the highest I reveived from other places and no requirements to installed an immobiliser/ tracker which I would also have to pay a subscription fee for. Yes it came with the caveats of a limited mileage but this is not a huge problem for me.

Lewis who i believe to be the individual over the phone, was quick, efficient and incredibly easy to chat to.

He explained which documents I would need to send, where to send them and which online forms to fill in. Form fill in process could not have taken longer than 15 minutes.

I will definitely be using Brentacre again.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from beginning to end

As someone new to finding their own insurance the team have guided me through the process, been supportive and patient and prompt in their response. It can be stressful starting up on your own as a driver and they have been exceptional in their customer service.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

This is a UK based insurance broker

This is a UK based insurance broker, who have a passion for the vehicles they are dealing with we now how two vehicles insured with them, one is a slightly modified car and the other is a camper van. For both vehicles I had dealt with staff who know what they are dealing with and don’t try to fob you off like other brokers. I always recommend Brentacre to my friends and family even if it’s not for a modified vehicle. They’re a great company, keep up the good work.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

UK based company providing me with…

UK based company providing me with modified car and van insurance for quite a few years now. Always competitively priced and make buying a policy super easy -which usually isn't the case when trying to insure anything modified. Friendly and helpful. Always recommend them when friends ask.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Top man “Callum”

Top man Callum, who I spoke to he sorted me out quick and with an amazing quote for my mk6 gti with some modifications.

Excellent company who know what mods mean and which mods actually make a difference to a car. Top tier modified car insurance company.

Always my go to company whenever I get a new car.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Honest and fair

I have used Brentacre a lot over the last few years and they are always very helpful and not pushy at all on price. After getting some quotes elsewhere and experiencing being made to feel like I must take out the policy immediately with Adrian flux I always come back to Brentacre who are honest and fair with their customer service and their quotes.

20 November 2025
Unprompted review
Rated 3 out of 5 stars

Mixed call centre experience

I can only go on my experience of getting insurance through the online form and telephone call centre as a new customer. I haven’t had any experience of claims, and hopefully never will.

The online form feels a bit of a waste of time. You essentially have to speak to someone at the call centre to buy insurance through this company. Both my partner and I had mixed experiences with the people we spoke to. One person, who I believe was called Reece, spoke to both my partner and I and was not only helpful in getting a quote sorted but also helped in defining what various terms meant and how it applied to us (buying camper van insurance). An asset to the team and worth the praise. I had to call back to make the payment because I couldn’t find my credit card and I wanted to check a few details. I called back to speak to someone I believe was called Aaron. It was the most unhelpful combative experience I’ve had in a fair while - he said my quote didn’t exist and I was required to do a new quote. I work in a hospital and taking time out of my day to do the earlier quote was difficult enough. I asked him to speak to the person I spoke to earlier (Reece) to find the quote. He seemed really angry that I was asking him to do this. He went away, and came back after discovering the missing quote. No apology. He continued to complete the purchase, and even then it wasn’t a pleasant interaction. I did start to worry that this same aggressive attitude was a reflection of the company, and whether the IT system was so poor it could just lose quotes, which made me a bit nervous to go ahead with the policy. I came home to tell my partner my experience and he said he had had the exact same experience the day before with someone who was so aggressive that my partner just gave up on the quote. Thanks to Reece we did still buy the policy, but the other person we spoke to nearly made us change our minds.

3 November 2025
Unprompted review
Brentacre Insurance logo

Reply from Brentacre Insurance

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that Rhys was helpful, professional, and able to guide you through your quote and we’ll be sure to pass your praise on to him.

We’re very sorry, however, to read about your later experience when calling back. That certainly isn’t reflective of the service we demand from our staff, and we take matters like this very seriously. We don’t have anyone named Aaron working for us, but if you can provide a few more details, we’d like the opportunity to review the calls you made so we can address this properly.

We genuinely appreciate your honest feedback and the fact that you still chose to continue with your policy despite this experience. Please contact us on 01792 650933 or admin@brentacre.co.uk so we can look into it further.

Update:
Following your review, we’ve since located and listened to the call in question. While the staff member involved wasn’t named Aaron, we have identified who it was. Upon review, their tone was indeed blunt and not in keeping with the standards we expect at Brentacre. This matter has been addressed directly with the individual, and further coaching will take place to ensure it doesn’t happen again. We take feedback like yours seriously and use it to continually improve the service we provide.

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