Seems they did not know what I wanted and giving me false information about my account credits that I have locked in w/company. It was the most confusion I have ever encountered w/this Breck! Don'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this company! They have so many options with honest hardiness data. Their website is easy to use and order from. I get an immediate email confirmation of my order and shipping/tracking updates.... See more
Company replied
This website is ridiculously easy to use. You type in the search, exactly what you want, and it instantly shows you multiple varieties of whatever you're looking for . Photos are crystal clear a... See more
Company replied
I placed my order many weeks ago. I had two conversations via email to reassure me that my order was coming. They were very prompt in communication and let me know that my order was coming from Hollan... See more
Company replied
Company details
Written by the company
Founded in 1818, Breck’s is the largest U.S. importer of premium Dutch flower bulbs, celebrating over 200 years of horticultural excellence. We work directly with master growers and hybridizers in Holland, with a dedicated full-time team on the ground in the Netherlands to inspect our fields and hand-select top-size bulbs for maximum performance in American gardens. In addition to our world-renowned Dutch bulbs, Breck’s supplies premium perennials cultivated in our U.S. greenhouses, providing complete gardening solutions for enthusiasts across North America. Every shipment is backed by our signature Lifetime Guarantee: if you are ever unsatisfied with any plant or hardgood—upon receipt or after it grows and blooms—we will replace it or issue a merchandise credit, with no time limit for as long as you garden.
Lifetime Guarantee
Over 200 Years of Customer Satisfaction
If, for any reason, you're not completely satisfied with any bulb, bareroot perennial or potted plant upon receipt, after planting or once it grows and blooms, just contact Breck's anytime—no time limit—for as long as you garden.
No need to return any item. We'll happily replace it or send you a merchandise credit. If you are not delighted with your garden tool or yard décor purchase, simply return it within 60 days for a merchandise credit or exchange.
Contact info
P.O. Box 3979, 47025-3979, Lawrenceburg, United States
- (513) 354-1512
- service@brecks.com
- brecks.com
Love Gardening?
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could not get my two orders correct…
Could not get my two orders correct with sent to addresses or ordered from addresses. Money paid not returned promptly.
24 October 2026
Reply from Breck's
Thank you for sharing your feedback. We apologize for the frustration and inconvenience you experienced with your orders and refunds. We’re glad to see your concerns were addressed and you were assisted with a satisfactory resolution. We appreciate your patience and the opportunity to assist you.
So grateful for all of the…
So grateful for all of the horticultural advice! I’ve been a gardener over 50 years and still learned a lot from your expertise. Thank you.
24 October 2026
Reply from Breck's
Thank you for your wonderful feedback! We're honored that you've trusted us as part of your gardening journey and are delighted to hear our horticultural advice has been helpful, even after 50 years of gardening experience. There's always something new to learn and enjoy in the garden! We truly appreciate your support and wish you many more beautiful growing seasons.
I received the wrong plants in my…
I received the wrong plants in my order. Will contact customer service to get this fixed.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback. We apologize that you received the wrong plants in your order. We will be reaching out via email to assist you further and work toward a resolution.
Quick resolution of a mistake.
Well, after screwing up my first order, the Help Line worked, and I received the correct order rather quickly before it got too cold too plant.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback. We're glad our Customer Care team was able to resolve the issue with your first order and get the correct items to you quickly. We appreciate your patience and are happy your order arrived in time for planting. Thank you for choosing Breck's!
I spent $150 over a week ago and my…
I spent $150 over a week ago and my items have yet to be shipped. I have sent 2 emails asking when they will be shipped and have not heard from the seller. I would love to be able to give a 5 star review but at this time my experience has been less than.
24 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the delay in shipping your order and for the lack of communication. We understand your frustration and appreciate your patience. We will be reaching out to you via email to review your order and provide further assistance.
Disappointed that so many of the plants…
Disappointed that so many of the plants I was interested in were already sold out by the time the sale ad arrived. This seems to happen every year, forcing a higher priced purchase. Good quality stuff but could do better with supply and demand.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback. We apologize for the disappointment of finding many items sold out by the time the sale catalog arrived. We understand how frustrating this can be, especially when it means having to consider higher-priced alternatives. We appreciate your continued support and your feedback regarding product availability. We will share your concerns with our team for review as we continue working to improve the shopping experience.
I have purchased many quality products…
I have purchased many quality products from BRECKS and will continue to do so in the future. They’re guarantee the second to none and I have never had to request a new plant because one that sent me failed. Thank you.
23 October 2026
Reply from Breck's
Thank you for being such a loyal Breck's customer! We're thrilled to hear you've consistently been pleased with the quality of our products and appreciate the peace of mind our No Risk Guarantee provides. Your continued trust and support mean so much to us. We look forward to helping you create many more beautiful gardens!
Items were severely delayed
Items were severely delayed. Was supposed to to ship end of August and received end of October. Next time I will find new place to order as this time line does not work for me. I was able to cancel an order tho
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the significant shipping delays and understand your frustration. We recognize that timely delivery is important and regret that we did not meet your expectations. We're glad we were able to assist with canceling your order and appreciate you giving us the opportunity to assist you.
They always are good to replace plants…
They always are good to replace plants that don’t come up the first year
20 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're glad you've had positive experiences with our team and appreciate the peace of mind our No Risk Guarantee provides. Your satisfaction is important to us, and we're always happy to help when plants don't perform as expected. Thank you for choosing Breck's!
I am VERY disappointed
I am VERY disappointed. An order I placed for several different ferns, hostas, and creeping phlox, all of which I believed would be shipped to me in the spring of 2027. I was SHOCKED when they arrived earlier this week, much too late to be ground planted this season in my USA location!! My area has experienced frost and I could just cry about this.
21 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the unexpected timing of your shipment and understand your disappointment, especially with the frost already affecting your area. We understand how frustrating this must be when you were expecting your plants in spring 2027. We will be reaching out to you via email to review your concerns and provide further assistance. We appreciate the opportunity to help work toward a positive resolution.
Perfectly timed for planting.
24 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're glad your order arrived at just the right time for planting. We appreciate your business and hope you enjoy beautiful blooms this spring!
Good healthy looking bulbs
Good healthy looking bulbs. Lost one of the pkgs and thought it wasn't shipped, then found in garden wagon. Brecks was more than willing to replace the ones I thought didn't get, glad I found it before it was shipped and was able to stop it, and again very helpful 😀
23 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're happy to hear your bulbs arrived healthy and that our Customer Care team was ready to help when you thought a package was missing. We're glad you found the package before a replacement was shipped. We appreciate your kind words and your business!
Lots of spam mail, and slow shipping
Four days after saying something has shipped, and six days after ordering, my package still has not shipped. They also start spamming you with emails as soon as you place an order. I’m unsubscribing, blocking and won’t be ordering from them again.
24 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the shipping delay and the number of emails you received. We understand how overwhelming unwanted emails can be and respect your decision to unsubscribe. Upon reviewing your order, we see that your Amaryllis and stakes shipped on 10/28/26 and were delivered on 10/31/26. We regret that your experience did not meet your expectations and appreciate you bringing your concerns to our attention.
Excellent product and really fast…
Excellent product and really fast shipping. We shall see how the plant hold up next spring.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're happy to hear you were pleased with the quality of your product and fast shipping. We hope your plant thrives and rewards you with beautiful growth next spring. Happy planting!
I never received my order as FEDEX…
I never received my order as FEDEX messed up the shipping. When I called Brecks said they couldn't contact FEDEX as it was a third party.
After calling Brecks a third time to get a refund, I was on hold for 30 mins and then told my order was invalid.
19 October 2026
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with the delivery of your order and your attempts to obtain a resolution. We understand how upsetting this situation must have been. We will be reaching out to you via email to review the matter further and assist you toward a positive resolution. We appreciate your patience and the opportunity to assist.
I love Brecks
I love Brecks! I get so many nice plants from them. I’m especially lucky with their bulbs. I’ve had a little trouble with their live roots, but customer service is wonderfully accommodating! I’m running out of room to plant things and have started planting in my daughters garden!
23 October 2026
Reply from Breck's
Thank you for being such a wonderful and loyal Breck's customer! We're delighted to hear how much you've enjoyed our plants and bulbs, and we're glad our Customer Care team has been able to help when you've experienced challenges with live roots. It sounds like your love of gardening is spreading to the next generation! We truly appreciate your continued support and wish you and your daughter many beautiful blooms!
The order was complete and arrived in a…
The order was complete and arrived in a timely manner.
17 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're happy to hear your order arrived complete and on time. We appreciate your business and hope you enjoy your plants and beautiful blooms!
I’ve purchased from Breck’s Bulbs…
I’ve purchased from Breck’s Bulbs several times over the years. I’ve had okay success with the bulbs, some grew, some didn’t, but I’m really annoyed with my most recent experience.
I placed an order in August for fall shipping. I totally understand that time frames may shift, etc, but one of my partial orders said label created well over a month ago. I finally reached out, twice, via email. No response, but suddenly the order began moving in the system. The bulbs arrived, soft and squishy. When I again emailed to ask what took them so long and to question if the bulbs were good, I finally received a response, 2 days later, saying they were shipped from holland, out of their control, blah blah blah, BUT the bulbs are probably fine.
My main gripe is the total lack of communication. Not a word until five days after the initial email inquiries, when they could see the bulbs had been delivered. All I wanted was for someone to say they were on the way.
I think I’m done ordering from Breck’s. A little courtesy and customer service can go a long way.
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the frustration caused by the shipping delays and the condition of your bulbs. We understand that simply receiving an update about your order would have made a difference, and we regret that we fell short of your expectations. Your feedback regarding our communication and customer service is important to us, and we will share it with the appropriate team for review. We truly appreciate your past business and are sorry this experience has left you disappointed.
The Dahlia Lovers catalog states in at…
The Dahlia Lovers catalog states in at least 5 places that shipping is free for orders over $50 through 11-6. None of these informational bubbles specifies that a code is needed. Nonetheless, I was charged 16.98 on my order.
30 October 2026
Unprompted review
Reply from Breck's
Thank you for sharing your feedback. We apologize for the confusion regarding the free shipping promotion. We have sent you a request for additional information so we can review your order. Please reply to that request, and we will be happy to assist you further.
Easy to order
Easy to order. Quality products. Great for family and friends that do not live close.
23 October 2026
Reply from Breck's
Thank you for sharing your feedback! We're glad you enjoy our easy ordering process and quality products. It's wonderful to know Breck's makes it easy to share the joy of gardening with family and friends, even from a distance. We appreciate your business!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.