Since getting Brawband the service has been down constantly - just looking at my emails its been an average of 3 (scheduled) times a month. No exaggeration - constant "urgent" maintenance. That's... See more
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Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
All went as planned, with no break to my Internet connection. Everything appears to be working fine. Would have no problem recommending Brawband. Only downside I had agreed 1touch change over with my... See more
Company replied
Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
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Company details
About BrawBand
Written by the company
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Contact info
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.3
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BrawBand
Hi Angela, thank you so much for leaving us a fantastic review. We're delighted to hear Jay was able to help you – he's a good egg!
Forgot to order our router in time
Forgot to order our router in time, and also a part was missing from the router box. All good in the end though. Problems were dealt with in a polite and timely manner, and speed of service and line is excellent.
21 October 2024
Reply from BrawBand
Hi Tracy, thanks for taking the time to leave us a review. We're glad we could get things sorted for you!
Very quick and tidy job
Very quick and tidy job, from ordering to installation only 10 Days
19 October 2024
Reply from BrawBand
Hi Alexander, thank you for taking the time to leave us a review. We're buzzing to hear you are happy with your BrawBand experience so far!
Excellent customer service
Excellent customer service. Helped so much with leaving that I will certainly be back!
25 October 2024
Unprompted review
Reply from BrawBand
Hi Iain, thanks so much for taking the time to leave us a braw review! We're so glad we could help.
Great Customer Service
Had the pleasure of speaking with Jay. Had technical issues with regards my router. Was back up and running very quick. The key bit for me was Jay genuinely took the extra steps in making it a painless experience.
21 October 2024
Unprompted review
Reply from BrawBand
Hi Scott, thank you for taking the time to leave us a review – we're delighted to hear that Jay was able to help with your problem!
I moved house so called brawband and in…
I moved house so called brawband and in one day they had me online. Very fast and stable. Andrew at support was brilliant
6 October 2024
Reply from BrawBand
Hi Robin, thanks so much for leaving us a braw review! We're so glad to hear we were able to get you connected so quickly. We'll be sure to pass your kind words on to Andrew!
Well done
Very easy process installation completed quickly and straightforward.
All working well so far!
1 October 2024
Reply from BrawBand
Hi Rosyln, thank you so much for taking the time to leave us a review. We are delighted you're enjoying your BrawBand experience so far!
No faff customer service
After a few attempts at calling, I got through to Jay in customer services. Without any faff at all I was helped to change product, given precise information on next steps and timeframes and within a few minutes even had follow up information directly from them confirming everything.
Renewing literally couldn’t have been easier.
10 October 2024
Unprompted review
Reply from BrawBand
Hi Andrew, delighted to hear that Jay was able to help you with your renewal and that the whole process was smooth. Glad to have you on board the good ship BrawBand!
Effect work team
Connection of the Internet was efficient with very little disruption. The engineers were professional with no mess left.
24 September 2024
Reply from BrawBand
Hi Janice, thanks so much for leaving us a braw review! We're so glad the team were able to get you connected easily. Happy BrawBand-ing!
Fast and reliable, with great service
From the start of placing my order through to completion, City Fibre and Brawband kept me updated and made me feel like they valued my custom. The connection is smooth and reliable, and fast in both directions. Happy customer.
27 September 2024
Reply from BrawBand
Hi Caroline, thanks so much for your braw feedback! We really do love having you as part of the BrawBand family!
Unable to create and login to my…
Unable to create and login to my account to allow me to add the brawphone to my package. Contacted the help desk, who was very helpful, sorted my account creation issue. And started my phone migration to Brawphone.
20 September 2024
Reply from BrawBand
Hi Paul, we're sorry to hear you had some issues with your account but delighted to hear that our team was able to get you sorted nice and quickly! Thanks for taking the time to leave us feedback.
Straight forward installation
Straight forward installation. I’ve moved properties, but I wanted to remain with Brawband. Absolutely flawless switch to the new property.
20 September 2024
Reply from BrawBand
Thanks Andy! Moving house definitely shouldn't mean suffering with your internet connection - glad we could keep you up and running!
Reply from BrawBand
Hi Iain, delighted to hear that you found it easy to get set up with BrawBand. Happy browsing!
Early days yet
Early days yet, but so far it's been a great experience. Great staff response to queries and great communication regarding installation and setup. Most importantly, I'm getting the internet service I signed up for at a great price, when compared to our previous supplier
16 September 2024
Reply from BrawBand
Thanks very much for your kind words! Fantastic to hear our team has been on hand to support you - and that you're enjoying your new ultrafast broadband speeds.
Good customer experience
Really clear advice from customer service team at Brawband and an efficient installation. Very happy to recommend
11 September 2024
Reply from BrawBand
Hi David, thanks very much for your braw review! Delighted to hear our team has kept things nice and simple for you.
Wish i could give 0 stars
Wish i could give 0 stars , stay away from this joke shop company, sub standard customer service, my package cuts out around 12 times every day for around 2 seconds, enough to cut off my streaming, my teams meetings , my mobile wifi calls and reset alarms, called up about this again today for the ignorant and arrogant customer service person (Jay) to talk over me , tell me not to speak to him like that , refuse to give me his name and then hang up on me, not slow at taking the £46 a month bill for their crap WIFI. Nothing but problems with BRAWBAND since the beginning , stay away from these amateurs and the over priced under performing wifi package
26 September 2024
Unprompted review
Reply from BrawBand
Hi Gordon, thanks for taking the time to leave us some feedback. We're sorry that you have not enjoyed your BrawBand service so far - this is not our usual customer experience, and we apologise for the issues you have been having with your connection. I have highlighted your concerns to our customer service manager.
Helped with transfer,engineers were…
Helped with transfer,engineers were very helpful,
10 September 2024
Reply from BrawBand
Hi Rena, thanks for your braw comments! Delighted to hear that our engineers were on hand to help, and that your transfer to BrawBand went smoothly.
Great personal service from BrawBand
BrawBand provided a great service throughout my application and installation. I was able to phone or email Andrew who took a personal interest in getting me connected with full fibre. This was such a pleasant change from dealing with automated chats and voicemail which are now so common.
16 September 2024
Unprompted review
Reply from BrawBand
Thanks Jim! We love the internet and technology, but there's something so important about a human touch - and we're glad our team was there to answer your questions. Andrew's a good egg - we'll be sure to pass on your kind words to him.
Wicked company go above n beyond tae…
Wicked company go above n beyond tae give u ur service A+++++++
11 September 2024
Reply from BrawBand
Thanks Jacqueline! Delighted to have you on board the good ship BrawBand. We've never earned so many pluses before - this one's going on our mum's fridge!
Brilliant service
Brilliant service, Brilliant installation, speeds rarely 900Mbps but still much faster than what I had with BT and painless installation compared to the hassle proposed by plusnet! Website could be a bit better, but still very happy with Brawband.
6 September 2024
Reply from BrawBand
Thanks very much Karen. Thrilled to hear the process has been smooth and you're enjoying your BrawBand connection!
During peak times you may find your speed dips a little, however you should always receive a minimum of 450Mbps - if it's dipping below that, please reach out to our support team who will be happy to help.
You can find some additional tips on getting the most fro your BrawBand connection here: https://brawband.co.uk/how-to-improve-broadband-speeds/
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