BrawBand Reviews 

Great service

Absolutely shocking, had issues all throughout contract with dropped connection. raised a switch request which will happen later in the month. now connection drops 10 times in the same day, stay clear!

After negotiating a price with Brawband on the phone I was told I had to put the order through on the website and afterwards email their accounts team to confirm the price. I did this, and during the order process requested a One Touch disconnection service. I never received a confirmation, or a response to my email. After a week of waiting for things to go through, I tried to call customer service but their phone just goes to voicemail (seriously!). Nobody rang me back, so the next day I called several times hoping someone would pick up and eventually someone answered, who told me my order was never actually put through as the One Touch service 'rejected my order' because it needed additional account information. Nobody called me or emailed me to let me know there was a problem with my order, they just ignored everything. The guy on the phone didn't even apologise or try to fix the situation, just kept saying "well you didn't receive a confirmation email", even though my order was confirmed on their website! Unbelievable, this has caused me a load of issues with my current provider as I've now gone over their cooling off period so am having to work hard to make sure I don't pay early termination fees. Thanks for literally nothing Brawband.

Quick and easy installation. Internet speed is now far better than the previous provider.

Very helpful with advice on what package to choose. No oversell and a very pleasant gentleman on the other end of the phone.

No issues.. my boy set the router up and banged in the password on a few devices and it was that easy for him to do..

The thing which marks Brawband out from other providers is helpful patient customer service delivered by humans by email or phone as required. The broadband service is excellent so far.

I am 74 and I was only with Brawband short of a year as I moved house and full fibre was not available at my new address. Cancellation was easy and you benefit from being able to call and speak with a human.
Andrew dealt with it quickly and pleasantly and no issue. There was a problem with an overpayment which Andrew again dealt with quickly and efficiently.
My initial set up was just as easy and their prices for superfast full fibre were very competitive.
I would recommend them to anyone

Been with brawband for a few years not had any issues but recently had few issues at weekend and now realised they only work Monday to Friday they have support staff working but they never return your calls or emails so you are left with no internet all weekend

On time and kept informed when everything was happening. Speeds are great and great coverage throughout the house. Well pleased.

Delivered as promised :)
Customer service was excellent too when I had some questions for them pre sign up

I’m very happy with the service and communication with BrawBand for the pre-installation and installation of my WiFi. So far I’m not widely impressed with the strength and performance of my WiFi. It drops out quite often and I cannot pick it up once I go outside into
my garden. I had hoped the WiFi would work outside

I have been a customer with this supplier for over a year and half. Since they are a Scottish company and quite new, I gave them a chance.
I have basically emails monthly with service disruption and problems with the connection.
Their own router is pretty crap, and the wireless very poor, I had to buy tp link wired extenders to fit them in every room, in a very small 2 bed flat, And run several ethernet cables all over the apartment, to be able to actually work from home, but still patchy daily.
I am just off the phone to brawband asking what the cancellation fee is, since their terms and conditions offer zero transparency on cancelling. And I am told I need to pay the remainder of the contract. I have 6 months left of a 24 month contract. The attitude on the phone was very cheeky and condescending. Never again using this company, terrible ongoing service and absolutely no responsibility or respect towards their current customers. And their terms and conditions, which I have scrutinized, fail to explain any cancellation fee.
I hope this helps others not get trapped into a long contract with a very poor service going forward.

We are having issues getting connected to full fibre with Zen internet canceling our order with the only details being that CityFibre can't connect us (despite it showing that we are able to get full fibre). Saw a post on a random forum that recommended Brawband so I thought I would give them a call and see what they say. So happy I did! Talked to Andrew who went above and beyond, looking at our flat on Google street view and gave me great explanations on why there might be difficulties getting our flat connected to full fibre which Zen didn't do. I've placed an order as was Andrews advice and they will let me know about any issues that arise so that, if I can't get connected, I will at least know exactly what the issue is. Even if I don't get connected the information that Andrew has given has been hugely helpful.

I recently signed up with Brawband and couldn’t be happier with the experience.

From the very start, their customer service was top-notch, although I did have to try a few times before getting through to anyone.

A special shout-out to Andrew, who went above and beyond to answer all my (many!) questions with patience and clarity. He made the whole process smooth and stress-free, and I really appreciated how knowledgeable and friendly he was throughout.

Perfect at time and good cooperation from engineers

I’ve been trying to get in touch with BrawBand for a little while now, both via email and phone, but unfortunately haven’t been able to reach anyone yet. I’m genuinely interested in your service and would really appreciate hearing back from your team.

I understand things can get busy, and I’m still hopeful that someone will be able to respond soon. Posting here as a last resort in case this helps direct my message to the right place. Looking forward to hearing from you!

Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us informed of when City Fibre would arrive, to check progress and for confirmation we were up and running again. Great!

Had a few problems during set up but Andrew helped us through everything and got it all set up and it was well worth the wait

Been with them 3 years , great service, has naan down twice in the 3 years I have been with them and they give constant updates on twitter (x) letting people know what’s happening and an estimated time it will be fixed. On the phone customer service is fantastic, they take the time with you to check things and are so friendly

Would recommend