Brandswear Reviews 46

I too have been waiting for a refund for over 3 months. I contact them regularly am kept on hold and then they promise to sort it,
I sent two ill fitting items back. It cost me £4 in postage. Both items were the same make "Denim Industry" I ordered a large and an extra large. The large was bigger than the extra large but both still too small. Although im fairly big Im not massive. I would never use them aagain and advise anyone else to steer well clear

Absolutely shocking I have been waiting for a refund since march, I have phoned the compny twice a week since the return and all I get told is that they are waiting on it being signed off by finance and it is on the system, there is no way on earth I would ever give them any custom. Worst internet company I have ever dealt with.

I placed an order and retuned one item within days. That was on 3 Dec 2009 - and I'm still waiting on a refund! I wrote to them on 30 Dec 2009, to query refund and still haven't received a reply! I've phoned 3 times and initially left a message on their machine as their speel suggests you do but this is garbage as they don't ever phone you back (on average you have to hold for 30mins to get thru' as they only have about 3 people on the phones) and when you eventually do get to talk to someone, they try to fob you off with, 'your item has been returned but we've not had time to process your refund yet' or 'your refund is sitting there so I'll have to contact our finance dept to get them to process it'... I've contacted my local trading standards team to see if they can assist. Absolutely shocking customer service and they don't care as I've told them exactly what my views are and it's water off a duck's back. I will never order from them again. It's unfair that you have to pay upfront when you order items then if you have to return anything, you have to wait and wait and wait. I wonder if I will ever get my money back.

I had used this company for over a year great service and goods until i had to send something back been waiting from the 28th November 2009 for a refund its now 9th February 2010 and still waiting on my refund i cant count how many times i have phoned up and they give me the same thing every time it will be in your bank in a couple of days then it was we are waiting on our manager authorising your refund,but the manager never seems to be there to talk to, i thought this was a really good company until i experienced this, i am waiting on about £95.

I like Sharon have been waiting over a month for either my goods or a refund. I have been told some story about needing to sign a declaration form so that they can claim off Royal Mail...what nonsense,that why you pay higher postage for Track&Trace so that you can claim compensation! After endless phone calls at 5p a minute I am still no further on. They probably make more money from the phone call merry-go-round than the clothes! A pitiful service as I am a first time(and last)customer! I will be contacting Manchester Trading Standards if this is not resolved by the end of the month.Then the police for fraud and theft.

I have shopped over the years with Brandswear & recently for the first time had to send an item back as they sent me the wrong thing, That was Sept 09 now 17thDec 09 & still awaiting for them to send me my cheque for £29.99 after speaking with nths later which my Bank rejected as the date was wrong, had to send cheque back & i'm still waiting for my correctly dated cheque, everytime I phone the customer service number I'm left in a queue which goes from 10th to 1st but yet no-one ever answers it's cost me a fortune in call yet still cant get through to them !!!