Elite Spin | Code: BIG135 for 525% Up to £5000 + 500 FS Reviews 

One more casino headache: Reload bonus said today, but claim button stayed grey all evening on a work break

Played Book of Dead and a new bet cap appeared halfway through the bonus.

Payment status said paid on desktop and pending on mobile. I took screenshots because the 57 withdrawal was the only thing I was trying to track. Support still had the same old note afterwards.

Maybe I looked too often, but the 41 payout sat on cancelled every time. Ava in-account message gave me a different answer from yesterday's representative. I saved a screenshot before closing the screen.

my router died on a saturday so i spent the whole weekend on the hotspot. thought the slots would be a mess but they held up fine, maybe half a second slower to load and not a single dropped round across three sessions.

the honest summary after five months is that everything at this casino takes about three times longer than it should. deposits are the only exception. cashouts, document checks, support replies and bonus decisions have all run into days where the page promised hours.

account is two weeks old, deposits work and games run fine, havent tried much else yet

Checked again, Selfie step on cheap Android: KYC email said one file missing with Trustly, casino profile showed three. Account history made the cashier wait messy to read before lunch ended

Autoplay settings reset every time I left Book of Dead. I turned it off, switched tabs, returned, and the old setting was gone again. That detail mattered since the balance had switched.

Desktop showed the withdrawal tab, mobile showed only deposits. The same account, same time, completely different cashier layout.

That isn't helpful.

That was the point where it began getting irritating

Noticed this once Wagering page #80186 because bonus expiry moved forward on train Wi-Fi while I was logged in. Lobby notice stayed blank before I closed the tab.

Had to check the same issue on mobile and desktop since each page displayed a different status. Hard to feel calm when the account disagrees with itself. The status gave no indication of what was supposed to happen next.

Halfway through the session, FAQ and email asked for different documents. It stayed that way after refresh, which made no sense

Cashout for 20 changed from cancelled to pending while I was at work. No email, no account message, just the same reference opening an empty details box.

The detail mattered because the balance had changed.

I only used it for two short sessions. After that, account pages felt like separate systems. not a disaster, but not a smooth casino experience either. That tiny mismatch made the whole account harder to trust 😒.

Asked a simple KYC question in live chat.

The answer was a full wall of generic terms and still did not say which file was failing.

The account page gave me nothing clearer.

Support still had the same old note afterwards.

Limit change Tue 13:31 started failing when time-out was active with Apple Pay but casino login still worked. Message centre stayed blank with no explanation on the profile

German account, English site, still Mobile casino kept sending me back to the lobby after one spin brilliant.

Emma from support ticket was polite, but answered the wrong problem. I asked why a withdrawal was stuck; the reply explained how to reset my password. That is where the irritation started for me

after login, Document check Wed 22:29 showed it clearly: document status moved from approved back to pending from my account page. Message centre showed an older cashout line after another refresh.:/