The Timber Wolf I hired turned up on time and the price including delivery were fair. Due to poor weather I did not try to start it until the next day. It would not start, I did all the usual checks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product was very good. Only complication was that I booked it in my name so I would have to be there at collection with my identification, whereas I wanted my son to collect it. Ended up getting... See more
Company replied
Very helpful on collection could have done without the snarky comment on there being mud on the rotavator. It's a rotavator! I had cleared most off, would understand if I brought a rotavator back cove... See more
Company replied
Good customer service, friendly and helpful. There was an issue with the availability of equipment which was not the fault of the local staff. They did their best to rearrange our booking as smoothly... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
72-75 Feeder Road, BS2 0TQ, Bristol, United Kingdom
- 0345 602 6470
- brandonhirestation.com
4.3
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Quality Tools and Efficient, Courteous Service
Quality tools/machinery/gear, and great service from the guys at Brandon Hire. The order was ready for collection at the booked time, and was easy to arrange with the booking and subsequent issuing of paperwork. The team were helpful and efficient.
21 October 2025
Reply from Brandon Hire Station
Hi Mark, thanks for your positive review. We're pleased to hear that you received helpful and efficient service from the team and were happy with the quality of our tools. Kind regards, the Brandon Hire Station team.
Quick and Easy
Collection and return of a step ladder was prompt and easy. It didn't take long which was important.
28 October 2025
Reply from Brandon Hire Station
Hi Barry, thank you for your review of our Long Eaton branch. It's great to hear that you had a positive hire experience and found our collection process quick and easy. Kind regards, the Brandon Hire Station team.
Excellent service and equipment
Great service & equipment was clean and in good condition
28 October 2025
Reply from Brandon Hire Station
Hi Edward, thank you for your feedback about your recent hire. We're pleased to hear you received great service from our team and were happy with the condition of the equipment. Kind regards, the Brandon Hire Station team.
Delivered on time
Delivered on time, almost brand new staircase scaffolding. Picked up on time. Great experiance!
28 October 2025
Reply from Brandon Hire Station
Hi Arkadiusz, thank you for your review! We're pleased to hear that you had a great hire experience and were happy with our delivery service and the scaffolding. We hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Great friendly service at a very…
Great friendly service at a very competitive price. Would recommend 👍
27 October 2025
Reply from Brandon Hire Station
Hi Carl, thank you for your review. We're pleased to hear that you received friendly service from our team and found our pricing competitive. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great company
Great company, found online after trying to hire a platform only finding extortionate prices.
This company had exactly what I needed at half the cost.
Ordered online after a quick phone call to their offices with a quick question. Staff very pleasant and informative.
I was kept up to date with delivery times and drivers dropping and picking up were great. I will use this company again and will recommend to others. Thanks Brandon Hire and staff a great company with great prices
27 October 2025
Reply from Brandon Hire Station
Hi Andrea, thank you for your brilliant review about your recent hire! We're delighted to hear that you had a great experience with us, from ordering online to the collection of the equipment. Your recommendation and positive comments about our teams are greatly appreciated and we look forward to supporting you again soon. Kind regards, the Brandon Hire Station team.
Machinery is ageing and expensive to hire.
The good bit-the machine was delivered and collected on time and worked fine for 2 days.
The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) which means Brandon are making a lot of money by charging for a full tank every time.
The less good bit-the machine was aged and past its best and expensive to hire for an old machine-although it did not pack up!
18 October 2025
Reply from Brandon Hire Station
Good afternoon, thank you for your review and feedback about your recent experience. We're glad to hear that you had a good experience with the machine you hired and the collection and delivery service from our team. We will take your comments concerning fuel and the equipment condition on board and ensure this is reviewed. Kind regards, the Brandon Hire Station team.
Really helpful
Really helpful, couldn’t have been better. Communication was excellent.
27 October 2025
Reply from Brandon Hire Station
Hi Claire, thank you for your review and choosing to hire with us. We're glad to hear that you had an excellent hire experience and were happy with the service and communication you received from our team. Kind regards, the Brandon Hire Station team.
Excellent service
Excellent service. The person that delivered to us could not have been more helpful.
27 October 2025
Reply from Brandon Hire Station
Hi Jon, thank you for your review! It's great to hear that you received excellent service and found our delivery team helpful. Kind regards, the Brandon Hire Station team.
The price they quote is not correct. …
Be very careful about the price they quote you for hiring equipment. I asked several times for the hire costs for a laser level. I was given a figure of £88 for the week and a £30 delivery fee. In reality when I returned the item they had not included VAT costs in their quote and they charged me delivery at £60. Twice the value compared to what was quoted. So on return of the Laser level I was charged a large extra amount. Be very very careful with this firm on what they quite you it does not reflect what they charge you. If I have to use them again I will insist on a written quote so they can’t do this to me again. Very bad experience.
24 November 2025
Unprompted review
Reply from Brandon Hire Station
Hi Jason, thank you for your feedback and providing us with some more details as requested. We have passed your review on to our team to investigate this and understand what has happened. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Peter, thanks for your great review! We're glad to hear that you had a positive hire experience and found our team friendly, helpful and knowledgeable. We hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Louis, thank you for your positive review. It's great to know that you received supportive service from our team during your hire and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Very efficient from start to finish…
Very efficient from start to finish equipment excellent condition
16 October 2025
Reply from Brandon Hire Station
Hi David, thank you for your 5-star review. It's great to know that you received efficient service throughout your hire, and were pleased with the equipment you hired. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Dean, thanks for your review. We're delighted to hear that you had a great hire experience and found the collection process from our Cardiff Roath branch easy. Kind regards, the Brandon Hire Station team.
It was delivered promptly and the guy…
It was delivered promptly and the guy was pleasant
24 October 2025
Reply from Brandon Hire Station
Hi Steven, thank you for your 5-star review. We're pleased to hear that you received prompt delivery and friendly service from our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station
Hi Ron, thank you for your review about your recent experience. We're pleased to hear that your hire went well and that you were happy with our equipment. Kind regards, the Brandon Hire Station team.
Support from call centre was seriously lacking
The staff at the branch ( Kings lynn) were excellent, and very helpful. However the online/ call centre seriously lacked support. I needed a VAT receipt in the name of the organisation I hired it for and they failed to support this on every level. The moral of this tale is don't book online, call into your nearest depot and do it face to face. Another example of faceless online booking experience
24 October 2025
Reply from Brandon Hire Station
Hi Adrian, we're very sorry to hear that you were dissatisfied with the support you received concerning the VAT receipt request, and are sorry to hear of the effect this had on your hire experience. We appreciate your comments about our Kings Lynn branch team and will take your feedback concerning your online experience on board. Kind regards, the Brandon Hire Station team.
Good customer service throughout the…
Good customer service throughout the process. Only issue was we ordered and paid for 15 barriers, only 10 were delivered.
17 October 2025
Reply from Brandon Hire Station
Hi Dave, thank you for your review. We are glad to hear that you received good service throughout your hire, however we are sorry to hear that you did not receive the quantity of barriers you were expecting. If you need to talk to our team any further about this, please give us a call on 0345 604 5337. Kind regards, the Brandon Hire Station team.
Great service
Great service. Hired a scaffold tower which was delivered on time. Very helpful delivery driver who collected promptly too.
23 October 2025
Reply from Brandon Hire Station
Hi Gem, thank you for your positive feedback. We're pleased to hear that you received great service from our team and were happy with the prompt delivery and collection service. Kind regards, the Brandon Hire Station team.
Short notice changes not a problem for…
Short notice changes not a problem for the helpful team.
23 October 2025
Reply from Brandon Hire Station
Hi Lee, thank you for your review. It's great to know that the team provided helpful service and were able to support you with some short notice changes to your hire. Kind regards, the Brandon Hire Station team.
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