Good, on time delivery. They even came back the following week, as they couldn't access their equipment the first time around, when they came back to collect. Thank you for the flexibility.
Company replied
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See what reviewers are saying
Excellent and responsive service. May be a little pricier than some but worth paying the difference. Delivered and collected at promised time. Machine in very good working order. Delivered and col... See more
Easy & straightforward. Anything I didn't know or had questions for I just rang up the store and spoke to one of the staff. No call queuing, friendly, helpful & knowledgeable. Will definitely be us... See more
Company replied
Very easy and smooth transaction. Scaffolding delivered at agreed time and helpful with advice on putting up the scaffolding. Collected at agreed time and the lorry driver ( cannot recall her name... See more
Company details
Written by the company
Brandon Hire Station West Drayton exemplifies excellence in the tool hire industry, offering unparalleled service, unmatched expertise, and a comprehensive range of equipment tailored to your project needs. Whether you're building, gardening, decorating, or tackling another task, Brandon Hire Station West Drayton ensures you have the perfect tool for any job, big or small. Understanding that each project is unique, our customer-centric approach guarantees individual attention. Our knowledgeable and friendly staff are always available to provide professional advice tailored to your specific requirements, enabling you to choose equipment with confidence and efficiency. Our dedication to exceptional customer service, an extensive equipment range, and strict safety protocols make us the premier choice for tool hire. Equip yourself with the best and ensure your project's success with Brandon Hire Station West Drayton.
Contact info
Stone Close 508, UB7 8JU, West Drayton, England, United Kingdom
- 020 3040 0120
4.0
Great
12 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Brandon Hire Station - West Drayton
Hi Lee, thank you for your positive review. We're glad to hear that you received great service from our West Drayton branch and were happy with the equipment supplied. Kind regards, the Brandon Hire Station team.
Good service
Good, on time delivery. They even came back the following week, as they couldn't access their equipment the first time around, when they came back to collect. Thank you for the flexibility.
20 September 2025
Reply from Brandon Hire Station - West Drayton
Hi, thank you for your positive review. We're glad to hear that you had a good hire experience and were happy with the delivery and collection service provided by our team. Thank you for choosing to hire with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Easy & straightforward
Easy & straightforward. Anything I didn't know or had questions for I just rang up the store and spoke to one of the staff. No call queuing, friendly, helpful & knowledgeable.
Will definitely be using Brandon Hire Station again
9 June 2025
Reply from Brandon Hire Station - West Drayton
Good morning, thanks for your great review of your experience with our West Drayton branch! We're happy to hear that you received helpful, friendly and knowledgeable service from the team, and we look forward to seeing you again soon. Kind regards, the Brandon Hire Station team.
Excellent and responsive service
Excellent and responsive service. May be a little pricier than some but worth paying the difference. Delivered and collected at promised time. Machine in very good working order. Delivered and collected by Caz - a cheerful ray of sunshine on an already hot day!!
30 April 2025
Unprompted review
Excellent product and service
Ordered landscaping tools. Delivery was professional, managed with care and consideration.
24 March 2025
Unprompted review
Very easy and smooth transaction
Very easy and smooth transaction. Scaffolding delivered at agreed time and helpful with advice on putting up the scaffolding.
Collected at agreed time and the lorry driver ( cannot recall her name ) very pleasant and helpful.
8 April 2025
Unprompted review
Very Efficient and Helpful AAA+++
11 February 2025
Hi all that’s going to read this
Hi all that’s going to read this. This company is shit to work for they do not care about there staff and management are shit trucks are not road worthy stay away from this company thanks
28 December 2024
Unprompted review
The turf cutter I hired fell apart…
The turf cutter I hired fell apart after cutting less than half a meter. When I called the shop I got told that there is nothing they can do they are shut for stock take. I emailed through a complaint and never got a response. Absolutely shocking service. The staff in west Drayton seemed like they would rather be anywhere else that there serving customers. Not one of them seemed even the slightest bit happy.
12 September 2024
Reply from Brandon Hire Station - West Drayton
Hi Liam, thank you for your review. We are extremely sorry that the service and communication you received was not up to the high standard we strive to provide to our customers. We apologise for the inconvenience this caused you, and will pass your feedback on to ensure this issue is addressed. If you would also like to discuss this hire further with our customer support team please do give us a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
New local branch from Chas the lady…
New local branch from Chas the lady driver to the guys and gals at the counter....Great Team.
18 August 2024
Very reasonable price- helpful staff
Very reasonable price. Good quality equipment.
The young woman who delivered the equipment was a new employee but had been well-trained and was very helpful & courteous.
17 July 2024
I been ordering from this guys for 5…
I been ordering from this guys for 5 times now. Everytime they are extremely lazy on collecting the hire. They always come 1 or 2 days late from the day they supposed to come and collect it. Extremely not professional for prices they ask for. Also when calling the office, there is always a racist English lady that doesn't treat people nice at all. I had 2 different encountered with her. Very rude young lady. I already escalated up
30 July 2024
Unprompted review
Reply from Brandon Hire Station - West Drayton
Hi Rick, thank you for your feedback. We're extremely sorry to hear about your recent experiences and apologise that our service did not meet the high standard we expect. We are glad to hear that you have already raised this and we will also pass your review on to our team internally to ensure your comments are investigated. Kind regards, the Brandon Hire Station team.
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