Loved the Christmas puzzle! At 1000 pieces, it was made manageable by distinction like every window in a different color tint, animals on the roof snow and so on. The down side was that the pieces wer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently received the Brain Tree 9 Pack of puzzles farm living series jigsaw puzzles 4 x 500 pieces & 5 x 300 pieces for Christmas. After completing 4 of the puzzles I realized I got two of the same... See more
Your puzzles have very vibrant colors. We purchased the 10 puzzle kit. The cat puzzle was missing 2 pieces, an edge and an interior. The seal on the bag was intact. Several pieces seem to delaminate... See more
Sturdy puzzle pieces that survived intact after my severly AFHD adopted grandchildren worked the puzzles. We plan to donate them to the local nursing home where the kids 90 year old great grandmother... See more
Company details
Written by the company
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market. Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Contact info
4860 Cox Road Suite 200 VA, 23060, Glen Allen, United States
- +1 703 436 9766
- support@braintreegames.com
- braintreegames.com
3.7
Average
312 reviews
Hasn’t replied to negative reviews
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Purchased puzzle
Purchased puzzle, Fishing Adventure. Putting it together was fine. Pieces were sturdy, but a few of the pieces weren’t cut. Most frustrating is a piece of the puzzle was missing.
1 January 2025
Unprompted review
Reply from Brain Tree Games
Thank you for your feedback. We're glad you found the puzzle sturdy but truly sorry about the missing piece and cutting issue. Quality is important to us, and we’d love to help resolve this. Please reach out to our support team, and we’ll make it right!
Reply from Brain Tree Games
Thank you! We're glad you enjoyed the puzzle and had a great time putting it together. Happy puzzling! 😊
Puzzle is challenging
Puzzle is challenging, although one piece was missing and on a couple pieces the photo was either missing or disfigured. I have photos of mentioned pieces.
25 December 2024
Unprompted review
Reply from Brain Tree Games
Thank you for your feedback. We're glad you enjoyed the challenge but truly sorry about the missing and defective pieces. Please reach out to our support team with your photos—we’d be happy to assist and make it right!
Could be better
Pieces are thick and sturdy which is nice. However, a lot of the pieces were not cut all the way through and so I had to break/rip them apart which caused the backs to get torn up a bit. A few of the pieces were not even cut at all. Overall it’s a fine puzzle but I was expecting better quality for the prize I paid.
22 December 2024
Unprompted review
Reply from Brain Tree Games
Thank you for your feedback. We're glad you liked the sturdy pieces but sorry to hear about the cutting issues. Quality is important to us, and we appreciate your input. Please reach out to our support team—we’d love to make it right!
High-quality puzzles
29 November 2024
Unprompted review
Reply from Brain Tree Games
Thank you! We appreciate your support and are glad you enjoy our puzzles. Happy puzzling! 😊
Website unreachablepoor
Website unreachable; no status tracking available; no response to email query. Terrible!
22 October 2024
Reply from Brain Tree Games
We're sorry to hear about your experience and understand your frustration. This is not the standard we strive for, and we appreciate your feedback. Please reach out to our customer support team directly, and we'll do our best to resolve the issue as quickly as possible.
I will never order from this company…
I will never order from this company again. Placed an order on 10/8 and it still hasn’t shipped out. I’ve sent two emails with no response, I left a voice message and called again and no one answered the phone or called me back. Even went on their website for the chat two days in a row and no one answer me there or has responded as to when my order is supposed to ship. I waited almost 30 minutes on the chat and no one responded. Terrible customer service. Stay far away from this company. Go buy off Amazon for a puzzle.
8 October 2024
Reply from Brain Tree Games
We sincerely apologize for the frustration you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously. We understand how important it is to receive timely responses, and we're truly sorry for the lack of communication. Please reach out to us directly with your order details, and we'll ensure this is addressed immediately. We value your feedback and will work to improve our service.
Reply from Brain Tree Games
Thank you! We're so glad you enjoy our puzzles. We appreciate your support! 😊
Great customer service
It's always refreshing when a company goes above and beyond to resolve customer issues. A prompt response and a replacement puzzle are excellent indicators of good customer service.
27 August 2024
Reply from Brain Tree Games
Thank you for your kind words! We're thrilled to hear that our customer service made a positive impact. We always strive to provide the best experience possible, and we’re glad we could resolve your issue. Your feedback means a lot to us! 😊
Seems to be a problem communicating and…
Seems to be a problem communicating and also sending puzzles. 3 weeks, still waiting. I finally got ONE email and it said they would send them soon. hmmmmm I ordered in December and had no problems. What's up now?
6 August 2024
Reply from Brain Tree Games
I’m very sorry for the ongoing delays and communication issues you’ve experienced. This is not the standard we aim for, and I understand your frustration.
We are currently investigating the issue and will ensure your order is prioritized. You should receive an update soon. Thank you for your patience, and please let us know if there’s anything else we can assist with.
Very disappointed in this company
Very disappointed in this company. I find it implausible that this company when asked where was my order told me they had a problem in their warehouse. If that was the case they could have notified all customers who had pending orders. It is now 18 days since I placed my order and I still don’t have it. Is this a real company or one run out of someone’s basement or garage. It goes without saying this company will not get any further business from me. Buyer be ware👎
3 August 2024
Reply from Brain Tree Games
I’m truly sorry to hear about your experience and understand your frustration. We should have communicated better regarding the warehouse issues, and I apologize for the lack of updates.
We are taking your feedback seriously and working to address these issues to improve our service. If you would like to discuss this further or need assistance with a refund, please let us know, and we will make sure to resolve it promptly.
Thank you for bringing this to our attention.
I have not received my order
I have not received my order. I ordered it on 8-8. I emailed a question of where my order is and was told there are issues at the warehouse. I tried calling this morning and no one answered. At this point I would just like my money back because I found the puzzles at another store
8 August 2024
Reply from Brain Tree Games
I’m truly sorry for the delay and the inconvenience you’ve experienced with your order. I understand your frustration, especially with the issues at our warehouse.
We will process your refund promptly. Please allow a few business days for the transaction to be completed. If you need any further assistance or have any other concerns, feel free to reach out.
Thank you for your patience and understanding.
The puzzle we bought was the Underwater…
The puzzle we bought was the Underwater Treasure. The presentation with everything included is astonishing! We really appreciate the level of dedication & detail put into these projects and will definitely be looking into more in the future!
P.S. the QR code made it super easy to write this review. Cheers from Ethan and Jennifer! <3
15 August 2024
Unprompted review
Reply from Brain Tree Games
Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved the Underwater Treasure puzzle and appreciated the presentation and details. It’s great to know that the QR code made it easy for you to share your thoughts.
We look forward to bringing you more puzzles that you’ll enjoy. Cheers to more puzzling adventures!
The puzzle was of good quality
The puzzle was of good quality, but I did like the picture. I could not tell online that the colors were so muted. Everything looked dull and washed out. It made it very hard to work the puzzle. I eventually quit without finishing.
So, a high quality puzzle, but I did not like the picture.
5 August 2024
Unprompted review
Reply from Brain Tree Games
Thank you for your feedback. I’m glad to hear you found the puzzle’s quality to be high, but I’m sorry to learn that the picture didn’t meet your expectations. We understand how important the image quality is for an enjoyable puzzle experience.
We appreciate your input and will consider it for future designs. If there’s anything else we can assist with or if you have any other suggestions, please let us know.
Very slow delivery
Very slow delivery. I have shopped with other puzzle companies, and get my order with a solid week. With Braintree, from order to receiving took just over 2 weeks.
12 July 2024
Reply from Brain Tree Games
I’m sorry to hear about the delay in receiving your order. We strive to provide timely delivery and clearly missed the mark this time.
We’re looking into this issue to improve our shipping process. Thank you for your patience and for bringing this to our attention. If there’s anything else we can assist with, please let us know.
Really cute puzzle but HORRIBLY cut
Really cute puzzle but HORRIBLY cut. It took the better part of a morning to separate 1000 pieces and then lots of scrappy torn paper while assembling. Bought from Puzzle Warehouse and they offered a free replacement. Will not purchase another Brain Tree puzzle.
10 May 2024
Unprompted review
Reply from Brain Tree Games
I’m truly sorry to hear about the issues you experienced with the cutting of the puzzle. This is not the standard we strive for, and I appreciate you bringing it to our attention.
I’m glad to hear Puzzle Warehouse offered a replacement. We’ll be investigating this issue to prevent it from happening again. Your feedback is valuable and will help us improve.
Thank you for your understanding, and if you have any further concerns, please don’t hesitate to reach out.
Loved my puzzle but alot of the pieces…
Loved my puzzle but alot of the pieces edges came up. Very rare with my experience
17 June 2024
Unprompted review
Reply from Brain Tree Games
Thank you for sharing your experience. I’m glad you loved the puzzle, but I’m sorry to hear about the issue with the piece edges. This is not typical of our puzzles, and I appreciate you bringing it to our attention.
We’ll look into this matter to ensure it doesn’t happen again. If you need any assistance or further support, please let us know.
Reply from Brain Tree Games
Thank you for your kind words! We’re glad to hear that you’re happy with our support. If you need anything else, don’t hesitate to reach out.
Such beautiful puzzles
Such beautiful puzzles, I was blown away with the quality. Arrived quickly and well packaged. Will buy from them again.
2 April 2024
Reply from Brain Tree Games
Thank you for your kind words! We’re thrilled to hear that you were impressed with the quality and packaging of our puzzles. It’s great to know that they arrived quickly and met your expectations.
We look forward to serving you again in the future!
don't be in hurry to receive your order
puzzles are great! colors variety pieces all great. this order makes 7 total that my wife and I have done
23 March 2024
Reply from Brain Tree Games
Thank you for your feedback and for being a loyal customer! We’re thrilled to hear that you and your wife are enjoying the puzzles and that this is your 7th order.
We appreciate your patience and are glad to know that the colors and piece variety have met your expectations.
Looking forward to bringing you more great puzzles in the future!
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