You do their test and then they ask for usd1.99 to get your results. When you pay this, somewhere in the fine print tjey grab permission to subscribe you at usd60 per month. No invoice is provided u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was fun and informative. I tested a long time ago when I was a teen and got 119 but seeing how my mind has developed to 131 I'm really impressed with myself. I do however wish there was a clear p... See more
Company replied
Have never done one before so had nothing to compare with but enjoyed anyway so gave a fair opinion.
Company replied
It was fun the paying part was a little annoying but it was only a dollar so I don't really care
Company replied
Company details
About Brainsmate
Written by the company
Join our community
What is BrainsMate?
Unlock Your Mental Edge. Curious about your cognitive potential? BrainsMate provides the exact tests, insights, and training tools you need to map your intellect and actively build a sharper mind.
🧠 Assess Your Intellect
Receive your precise IQ results alongside a complete, section-by-section performance analysis. Gain a comprehensive overview of your specific cognitive strengths and decode your natural thinking style.
🎯 Train & Improve
Actively support your cognitive growth using our dedicated training platform. Push your mental limits with our curated collection of brain training games, logic puzzles, and daily tests & quizzes.
🌱 Expand Your Growth
Take your personal development even further with additional, deep-dive assessments focused on your career, relationships, and self-growth.
Need assistance?
No matter where you are on your personal development journey, we're here to help. If you ever have questions about your results or account, please reach out to our team.
Contact UsContact info
United States
- brainsmate.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brainsmate
Dear Brian,
Thank you so much for taking the time to share your feedback with us!
Thank you again for testing your skills with BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Some very difficult questions which…
Some very difficult questions which provided a real challenge. Good fun
4 November 2026
Reply from Brainsmate
Dear Paul,
Thank you for testing your skills with BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear Customer,
Thank you so much for taking the time to share your feedback with us!
We are thrilled to hear that you enjoy a good mental challenge! Designing complex problem-solving scenarios that test logic, pattern recognition, and analytical thinking is what drives our platform, so we are glad our test delivered the stimulating workout you were looking for.
Thank you again for testing your skills with BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
I want to follow my hero derik Keith…
I want to follow my hero derik Keith barbosa aka chino xl
4 November 2026
Reply from Brainsmate
Dear Jamin,
Thank you for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Do not do an IQ test through BrainsMate
Do not do an IQ test through BrainsMate. When I did it earlier this year it cost me a couple of dollars (aud) which I agreed to pay and the next thing I was being charged a recurring cost of over $50 (aud) monthly for a subscription which I didn't request and never agreed to. Fortunately I had paid through PayPal and was able to cancel it. That was a while ago and now suddenly I get a charge directly to my credit account for just over $50. Where they got my card details from I don't know but steer very clear.
30 October 2026
Unprompted review
Reply from Brainsmate
Dear Ed,
Thank you for bringing this alarming situation to our attention. We are deeply concerned to hear about your experience with an unexpected recurring monthly charge of over $50 AUD, especially after having previously resolved a subscription issue through PayPal.
We take matters involving billing integrity and unauthorized payment charges extremely seriously. Your security and peace of mind are our top priorities, and we want to ensure this is thoroughly investigated and resolved right away.
Because we do not process financial transactions, store raw credit card details, or handle sensitive account data on public forums, please connect directly with our specialized escalation team at support@brainsmate.com.
When you email support@brainsmate.com, please provide:
The email address registered during your test
Details and transaction timestamps of the recent charge on your credit account
We are committed to making this right for you. Please reach out to us directly at support@brainsmate.com so we can assist you promptly.
Best regards,
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear William,
Thank you so much for taking the time to share your feedback with us!
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
It was fun and challenging and some…
It was fun and challenging and some exercise for my brain
4 November 2026
Reply from Brainsmate
Dear Linda,
We are delighted to hear that you had a good experience with our testing platform. Delivering a smooth, engaging, and high-quality assessment for all of our users is our top priority, so hearing your positive feedback means a lot to our team.
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear Isabel Cecilia,
Thank you so much for taking the time to share your feedback with us!
We are delighted to hear that you had a good experience with our testing platform. Delivering a smooth, engaging, and high-quality assessment for all of our users is our top priority, so hearing your positive feedback means a lot to our team.
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear Ron,
Thank you so much for taking the time to share your feedback with us!
We are delighted to hear that you found our test and reporting both thorough and concise. Delivering deep cognitive insights in a clear, efficient format is our main goal, so your review means a lot to our team.
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Well, I've always been told I have a high IQ. My mom used to say you got 142 IQ
Most of the questions and situations I didn't have to really think about but then then some of the questions I have to think really hard about and study overall it was a good test
2 November 2026
Reply from Brainsmate
Dear Customer,
Thank you so much for taking the time to share your feedback with us!
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear Darcy,
Thank you so much for taking the time to share your feedback with us!
We are delighted to hear that you found our testing platform easy to access and navigate. Ensuring a smooth, user-friendly, and seamless experience from the very first click is a top priority for our team, so your review truly means a lot to us.
Thank you again for choosing BrainsMate, and we wish you a fantastic day ahead!
Best regards,
Customer Support Team
BrainsMate
It gave me a couple of minutes to reset…
It gave me a couple of minutes to reset so it was refreshing
3 November 2026
Reply from Brainsmate
Dear Shannon Venable,
We’re happy to hear that taking a few minutes with BrainsMate gave you a refreshing break and a chance to reset.
If you have any questions or need assistance, please feel free to contact our Customer Support Team.
Customer Support Team
BrainsMate
It's great brain exercise!
I love doing quizzes and this was great stimulation for my brain.
3 November 2026
Reply from Brainsmate
Dear Chriselle Vaz,
Thank you for your lovely feedback! We’re delighted to hear that you enjoy quizzes and found BrainsMate to be a great way to stimulate your mind.
If you have any questions or need assistance, please feel free to contact us.
Customer Support Team
BrainsMate
AVOID THIS WEBSITE
AVOID THIS WEBSITE. Extremely misleading billing practices.
I authorized a ONE-TIME payment of $1 to access my IQ test results. I did NOT knowingly agree to a subscription, recurring payments, or any future charges.
A few days later, another $1 was charged to my card, followed by an unexpected charge of $39.99.
What makes this even worse is that when I logged into my account to investigate, there was absolutely NO visible active subscription, billing history, or indication that I was enrolled in a recurring payment plan.
Only AFTER I contacted customer support to challenge the charges did they suddenly inform me that I supposedly had an active subscription.
When I demanded an explanation and a refund, they sent me a carefully highlighted screenshot of their website claiming that the recurring billing terms were disclosed during checkout. But a screenshot of what your website displays does NOT prove what was actually presented to me when I made my purchase.
I know what I agreed to. I agreed to ONE payment of $1. Nothing more.
And instead of addressing the actual issue, they hide behind a two-week refund policy, refusing to return money from a subscription I never knowingly authorized.
I have also found numerous other customer complaints describing remarkably similar experiences: an initial $1 payment followed by unexpected $39.99 charges.
This is not an acceptable way to conduct business. Customers should not have to investigate their bank statements to discover hidden recurring charges.
I am keeping all transaction records and correspondence and pursuing a formal dispute with my bank. I will also report these billing practices to the relevant consumer protection authorities.
If you are considering using this website, BE CAREFUL. Read everything, monitor your bank statements, and think twice before entering your card details.
A company that stands behind its billing practices should have no problem proving exactly what its customers agreed to. BrainsMate has yet to provide me with that proof.
3 November 2026
Unprompted review
Reply from Brainsmate
Dear Nicole Fontaneto,
Thank you for sharing your feedback.
If we have correctly identified your account, we can confirm that your subscription has been cancelled and no further subscription charges will be made.
If you have any further questions or would like clarification regarding the payments or your account, please contact our Customer Support Team at support@brainsmate.com.
Customer Support Team
BrainsMate
Absolute scam
Absolute scam, no mention of a subscription and no way to cancel online. Have emailed and informed my bank of the fraudulent activity of this company. disgusting
2 November 2026
Unprompted review
Reply from Brainsmate
Dear Kerrie Scully,
Thank you for sharing your feedback. We understand your concerns regarding the subscription terms, recurring payments, and the cancellation process.
If you have any further questions or would like clarification regarding your account or payments, please contact our Customer Support Team at support@brainsmate.com.
Customer Support Team
BrainsMate
Be very careful when purchasing from…
Be very careful when purchasing from Brainsmate. I completed an IQ test and was offered my results for a £1 fee. The checkout page clearly displayed £1 as the total, with no mention of a recurring £39.99 subscription anywhere near the payment buttons.
Shortly after, I noticed an unexpected charge of £39.99 on my account. When I contacted customer support to demand a refund, they initially refused, hiding behind their internal "refund policy." They also sent completely contradictory emails—first claiming they had already cancelled the subscription, and then telling me I had to contact a different team to cancel it.
When I formally rejected their excuses, provided screenshot evidence of the deceptive checkout screen, and threatened a bank chargeback and Trading Standards report, they tried to negotiate by offering a 50% refund, then 75%. I held my ground, refused to settle for anything less than what was owed, and they finally issued a full 100% refund.
Tips for others in the same situation:
1. Take screenshots of the checkout screen immediately.
2. Do not accept partial refund offers (like 50% or 75%) if you did not authorize a subscription.
3. Escalate firm emails citing deceptive design, UK consumer protection, and bank chargebacks.
4. If they refuse, go straight to your bank for a chargeback using your screenshots as evidence.
5. Do not fall for the whole “company policy” doesn't apply to you if you never authorised a payment.
2 November 2026
Unprompted review
Reply from Brainsmate
Dear Sadia Toorabally,
Thank you for taking the time to share such detailed feedback.
If you have any further questions or require assistance, please feel free to contact our Customer Support Team at support@brainsmate.com.
Customer Support Team
BrainsMate
Reply from Brainsmate
Dear Mohammed,
Thank you for your kind recommendation! We’re delighted to hear that you had a good experience with BrainsMate. Your support and positive feedback are greatly appreciated!
If you have any questions or need assistance, please feel free to contact our Customer Support Team at support@brainsmate.com.
Customer Support Team
BrainsMate
Automatic subscription is hidden
The 1€ fee from the iq-test is very misleading. Cancelling subscription is made really hard since you can’t do it on the website. Currently waiting for them to answer my email, and for them to delete the subscription before I get any additional charges.
3 November 2026
Unprompted review
Reply from Brainsmate
Dear Anni Kuopanportti,
Thank you for sharing your feedback.
Please be assured that our Customer Support Team can assist with subscription cancellations. If you have already contacted us, our team will review your request and provide an update as soon as possible. You can also reach us at support@brainsmate.com if you have any further questions.
Customer Support Team
BrainsMate
Not receiving my score via email once…
Not receiving my score via email once I've paid.
3 November 2026
Reply from Brainsmate
Dear Crystal Fiori,
Thank you for bringing this to our attention. Please note that your results are available directly in your BrainsMate account.
If you are unable to access your results or need assistance locating them, please contact our Customer Support Team at support@brainsmate.com, and we’ll be happy to help.
Customer Support Team
BrainsMate
interesting experience
3 November 2026
Reply from Brainsmate
Dear Brian Richard,
Thank you for your feedback! We’re pleased to hear that you found your experience with BrainsMate interesting.
If you have any questions or need assistance, please feel free to contact our Customer Support Team.
Customer Support Team
BrainsMate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.