BrainGain Reviews 

2,012
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting the sturdy build, premium feel, and effective functionality of items. Many consumers highlight the exceptional customer service, describing staff as helpful, responsive, and quick to resolve issues. People also appreciate the fast delivery and secure packaging. However, some customers noted occasional delivery issues, including delays, lost parcels, or incomplete orders. A few also felt products sometimes arrived with minor defects like faulty bolts, transport damage, or scratches. Additionally, some reviewers experienced mechanical problems, such as weights getting stuck or handles failing to unlock consistently.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing high satisfaction with the quality... See more

Quality

Consumers find quality to be positive, with many reviewers praising the outstanding build quality and sturdy... See more

Customer service

Customers had positive experiences with customer service, frequently praising the helpfulness and efficiency... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered pair of adjustable dumbbells. Product seems good and well made. Priced better than competitors. Delivery a little confusing because both dumbbells came independently and I thought I’d only rec... See more

Rated 5 out of 5 stars

Ordered the heaviest dumbbell + stand. Fast delivery to Sweden. When putting together the stand, two bolts were defect, and one of them impossible to attach completely. Upon contacting Sultan at... See more

Rated 5 out of 5 stars

Had an issue with my 40kg adjustable dumbells. Put an email into BrainGain support desk and Zain was all over. Sent me a replacement part and problem sorted. Easy to communicate with, easy to deal... See more

Rated 5 out of 5 stars

I bought 24kg adjustable dumbbells and they are brilliant! I wish I had invested in them before now. Initially I was worried they would be too bulky but they’re absolutely fine - even for females. The... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Sporting Goods Store

About BrainGain

Written by the company

BrainGain recognises that working-out is good for the mind, not just the body.

BrainGain's mission is to promote Mental Wellbeing by making Physical Fitness more convenient and accessible.

BrainGain's gym equipment specialises on intelligently designed, space-saving equipment, so that you can have the same-commercial grade equipment to use from home.

BrainGain's range of Smart Gym Equipment focuses on well-crafted Adjustable Dumbbells.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(2,012)

506 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery on Point with UPS

Delivery on Point with UPS, and first impression and training with the 2 Braingain 41.5 kg was very good. I hope they will last many years.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Premium Quality, Smart Design — The Best Adjustable Dumbbells for Home Training

I’ve been using the BrainGain adjustable dumbbells for a while now, and I can honestly say they’ve exceeded my expectations in every way. The build quality is outstanding — solid, well-balanced, and clearly designed for long-term use. The adjustment mechanism is smooth and intuitive, making it incredibly easy to switch weights mid-workout without breaking momentum.
I also appreciate the attention to detail — from the stability when resting on the floor to the satisfying, precise locking system. It gives confidence that the weights are safe and reliable during every exercise.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Adjustable dumbbells (41.5 kg)

The adjustable dumbbells (41.5 kg) are a real game changer for training at home. The build quality is excellent, everything feels solid, and the adjustment mechanism works smoothly.
Delivery was quick and hassle-free, and the secure packaging with thick Styrofoam molds left nothing to be desired. Overall, an excellent experience; highly recommended!

15 February 2026
Unprompted review
Rated 4 out of 5 stars

Small mistakes, great aftercare

After an initial wobbly start with brain gain I have to come and ammend my review. While delivery took longer than expected and comms related to this delay were poor, the item itself (walking pad) arrived and it's good quality and study. Then post sale I was contacted by the customer service team to apologize and try and make ammends which I can very happily say they have indeed gone above and beyond to rectify this small error. We can all make mistakes, it's how it's delt with that shows how good a company is and brain gain really did get there in the end. Many thanks to Molly for her aftercare, it's been exceptional

9 February 2026
Unprompted review
Rated 1 out of 5 stars

MY RECOMMENDATION DO NOT ORDER THERE

MY RECOMMENDATION: DO NOT ORDER.I booked express shipping (“1–2 business days”), but in the end the delivery was significantly delayed and incomplete. Only the dumbbell stand was delivered; the dumbbells are still missing. At the same time, the Shop app showed the order as “delivered” even though not everything arrived. I only received the express shipping fee refund after complaining, but that’s not the main issue. Overall very disappointing: shipping handling, status/tracking, and communication do not meet expectations.

MEINE EMPFEHLUNG: NICHT BESTELLEN. Ich habe Expressversand „1–2 Werktage“ gebucht, am Ende war die Lieferung deutlich verspätet und unvollständig. Es wurde nur der Hantelständer geliefert, die Hanteln fehlen weiterhin. Gleichzeitig wurde in der Shop-App „delivered“ angezeigt, obwohl nicht alles angekommen ist. Den Express-Aufpreis gab es erst nach Beschwerde zurück, aber das ist nicht das Hauptproblem. Insgesamt sehr enttäuschend: Lieferabwicklung, Status/Tracking und Kommunikation passen nicht.

6 February 2026
Unprompted review
BrainGain logo

Reply from BrainGain

Hi Senci,

Thank you for sharing your experience. We’re really sorry that your delivery arrived incomplete and that the tracking information and communication added to the frustration, especially after choosing express shipping.

This is not the standard of service we aim to provide. Your feedback has now been passed to our management team, who will be reviewing your case and reaching out to you directly to make sure this is properly resolved. We want to ensure you receive the remaining items and clear updates without further delay.

We appreciate you taking the time to raise this and are genuinely sorry for the experience you’ve had.

The BrainGain Team

Rated 5 out of 5 stars

Great dumbells, excellent support staff

I received mu dumbells, there was a problem with one of the weights (instead of 2.5 it was a 1.25 kg) which was swiftly handled by the support staff. The workout is well-fitted to my needs. Great product and I commend the support staff! Keep up the good work!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Bought 36kg pair of adjustable…

Bought 36kg pair of adjustable Dumbbells. Delivery very quick. Packaging secure over three boxes which made getting them in the house easier. Assembly straightforward. So far they work suberbly and I love them. Using alongside the Gym to allow me to sneak in lots of extra lifts through the day. Only used weight ranges from 8kg-26kg so far so plenty of room to grow. Definitely recommend.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a set and they…

I recently purchased a set and they have been an absolute game changer, in just a few weeks. Getting to the gym has always been tricky due to time constraints. But at home I don't have the space to have loads of kit. Braingain have provided the perfect solution! These dumbells offer exactly what I need and they tuck away neatly. Plus the ability to shift between different wrights is so smooth. Very impressed.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered 2 x sets of dumbbells from…

I’ve ordered 2 x sets of dumbbells from Braingain and I am absolutely delighted with the quality of the product. The customer service was excellent even when there was a slight issue on delivery this was rectified immediately. I’d 100% recommend this company

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service

Such a great service! The dumbbells are great and if there is an issue they will help fast and with a proper solution. Thanks guys :)

5 February 2026
Unprompted review
Rated 1 out of 5 stars

**AVOID**I will never use this company again!

I bought a pair of 40kg adjustable dumbbells just over a couple of years ago. I was very happy with the product at the time, but within a year one of the dumbbells was showing different numbers on each end (it still worked so I carried on using it). Now the second one has done the same thing. Sometimes the handles get stuck and doesn’t attach the weight plates properly so they fall off when picking them up as the mechanisms have gone wrong inside the handle. They obviously offer a 24 month warranty on the products for a reason, as both dumbbell have the same issue now and are difficult to use. I paid a lot of money for this product and you don’t expect them to break within a couple of years. I have always been careful with them and they have been kept inside at all times and stored on one of the racks the company supplies. They are now trying to charge me £80 for new handles and they won’t be in stock until March. So unless you intend on paying for new dumbbells every 2 years, then avoid this company!!!

31 January 2026
Unprompted review
BrainGain logo

Reply from BrainGain

Hi Nick,

We’re really sorry to read this and understand why you’re so frustrated. What you’ve described, particularly around the handles sticking and plates not attaching properly, is a safety concern and not something we ever want our customers to experience.

Your case has now been escalated to our management team, and someone will be in touch with you directly to review this properly and work towards a resolution as a priority. We appreciate you taking the time to explain the history in detail, as it’s important for us to fully understand what’s happened and put things right where we can.

Thank you for bringing this to our attention. We’re genuinely sorry for the experience you’ve had and will do all we can to resolve this with you.

The BrainGain Team

Rated 5 out of 5 stars

Clear recommendation!

I‘m very happy with my adjustable handles from BrainGain. They are really comfortable and from high quality.
Customer service guy Zain helped me out with a small issue. I got a quick answer from him, he was very helpful and cooperative.
I can fully recommend the handles from BrainGain to everyone who loves doing workouts!

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service. Highly recommended

Brilliant service. Had issue with a selector from 4-5 year old adjustable dumbell messaged about a replacement spoke to Sultan got a reply sent pic of issue and new part sent out with in couple of days now working perfectly. Highly recommend thanks again. A+++++++

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great pair of dumbbells

Great pair of dumbbells. Just be careful dont drop them. The handle on mine broke and a Sultan at customer service help understanding the problem and ordering a replacement part. Highly recommended

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect dumbbells, great customer service

Perfectly working adjustable dumbbells, had an issue with my initial delivery though their customer service helped me resolve it very quickly.
Huge thanks to Sultan for the help during the process, extremely satisfied and already recommended them to family & friends.

28 January 2026
Unprompted review

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