Great customer service! I dealt with Adam from the Worcester branch throughout my purchasing and his customer service has truly been excellent! I purchased a new build with a Symphony kitchen….i initi... See more
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Bradford’s have a great choice and great prices. I’m doing a large fencing job and Amy contacted me to make sure my order quantities were correct as they seemed a little excessive. Thanks Amy for d... See more
Company replied
Arrived but driver wasn't sure it could be unloaded where I preferred. After checking the ground, he managed to get it all in. Very happy and Bradford's delivery guys are always excellent.
Company replied
Ordering online was difficult. It kept telling me that delivery wasn't available in my area, despite being less than 3 miles from the local depot. Spoke to the area manager who managed to get it sorte... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
The Building Centre, WR4 9EG, Worcester, Worcestershire, United Kingdom
- 01905 723535
4.9
Excellent
521 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The whole experience was easy and just…
The whole experience was easy and just worked so many time you order something it goes wrong
All good
27 April 2025
Reply from Bradfords - Worcester BBS
Hi Phil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reliability
Good descriptive website, easy to place the order & arrange a delivery date.
Packed well onto the lorry, good polite driver & on time.
25 February 2025
Reply from Bradfords - Worcester BBS
Hi Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Worcester BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very easy transaction
Great information on an easy to use website. Transaction was very easy. Communication in delivery was excellent. Delivery driver very courteous and placed fencing panels where requested on delivery instruction. Quality of panels excellent. Highly recommend. Thanks
25 February 2025
Reply from Bradfords - Worcester BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the service provided from start to finish with your order, this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Hi Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Worcester BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Tafs feather edge boards
This was a repeat order for Tafs Feather edge boards, these are really well made quality boards and the reason for re ordering more.
Delivery is exceptionally good and was kept informed of delivery date and time slot, the driver was very helpful and friendly and stacked them where I asked, no doubt I will order more to continue in replacing old boards.
29 December 2024
Reply from Bradfords - Worcester BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service and advice
Good start to the year. Got some charcoal pavers for a small garden project. I was very happy with price. Also Jack & Sidney were really helpful in yard, got me loaded up quickly & gave me some helpful tips.
Will see you again for the next DIY project.
4 January 2025
Unprompted review
Reply from Bradfords - Worcester BBS
Hi Dan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
New kitchen? Go to Bradfords -much more than a builders merchant
Bradfords may not be the first place you think of for a professional,top quality kitchen refit....but they should be!!
We visited the Worcester branch where they have a really good selection of kitchens available with samples of all the extras too. Nothing was too much trouble for the team, especially Adam Giles, the designer. After a couple of visits to our house and much constructive discussion, we settled on our design. He wasn't pushy in his ideas and took ours onboard but where we had maybe suggested something that wasn't quite going to work, he very gently showed us the alternatives. And I have to say, 2 months into the finished kitchen, he was absolutely spot on! The fitter and electrician he suggested were of the highest level too. I couldn't be more pleased with my new kitchen. Oh and they are very competitively priced too with the same high level quality of supposed higher end kitchen suppliers! Thanks Adam and Team
9 September 2024
Unprompted review
Reply from Bradfords - Worcester BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
excellent customer service
1 November 2024
Reply from Bradfords - Worcester BBS
Good Morning Howard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful delivery driver
Very helpful delivery driver who helped me put the decking pieces where I wanted
30 August 2024
Reply from Bradfords - Worcester BBS
Good Afternoon Mick
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Hi Gordon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Worcester BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Ordering online was difficult
Ordering online was difficult. It kept telling me that delivery wasn't available in my area, despite being less than 3 miles from the local depot. Spoke to the area manager who managed to get it sorted. Then at check out we had to enter a contact number, mobile numbers were repeatedly refused, we don't have a landlines so had to use a relatives. The website was really frustrating. The delivery itself was faultless. We did have to ring up for the delivery window but I suspect that's because the website would only accept landline numbers.
26 August 2024
Reply from Bradfords - Worcester BBS
Hi Amy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us despite the difficulty with the website.
Our web team is aware of these errors and is looking into resolving them for a much less frustrating experience in the future.
Kind Regards,
Sam
On time and very helpful
24 August 2024
Reply from Bradfords - Worcester BBS
Hi Tony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Service and helpfulness always great
Easy to use website made ordering easy.
Free delivery and a super friendly, helpful delivery guy. I always use Bradfords for ordering larger purchases that I can't transport and always use the shop for smaller items because the service and helpfulness is always great!☺️
19 August 2024
Reply from Bradfords - Worcester BBS
Hi Janie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good experience
Customer service great, fast efficient delivery. Website needs a little work however - it's a little cranky!
10 August 2024
Reply from Bradfords - Worcester BBS
Good Afternoon Ray
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved great customer service from start to finish with your order,
Thank you for your feedback regarding the website this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good aftersales communication
Good aftersales communication, fast delivery, superb helpful delivery driver!
8 August 2024
Reply from Bradfords - Worcester BBS
Good Afternoon Kris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Worcester BBS
Good Afternoon Mr Warner
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
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