All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Trowbridge BBS
Good Morning K Cornish
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Great service and prompt delivery
Recommended using Bradfords by my brother in Bristol. Tim from Trowbridge was very helpful and we obtained great service and prompt delivery by Matt by our requested deadline
29 September 2022
Reply from Bradfords - Trowbridge BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Ordered on line for pick up. Great Service.
Ordered on line and items were ready to collect within a few hours. I was called as soon as they were ready to go and pick up.
This was a great service from a friendly and knowledgable team.
30 August 2022
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Fantastic customer service
Fantastic customer service. I booked and paid for our skirtings online and a member of staff soon called me to say that our order was ready to collect. They were good quality, a good price and most importantly - in stock! We’d wanted 10 pieces and various other stores didn’t have any. We will definitely be using Bradfords again!
30 August 2022
Reply from Bradfords - Trowbridge BBS
Hi Natalie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Very Impressed.
As always, very quick response and delivery. This time I cancelled an 'Item to follow' after hours and replaced with an alternative, all done and delivered the next morning without a hitch. Excellent service.
The delivery man very cheerfully and brightened the day.
Thankyou
26 August 2022
Reply from Bradfords - Trowbridge BBS
Hi Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Fast friendly delivery Great service
25 August 2022
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very good service
Very good service, delivery driver was very happy/friendly….made a nice change from the normal grumpy ones!
3 August 2022
Reply from Bradfords - Trowbridge BBS
Hi Robyn,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Cooper
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Credit where credit is due
Credit where credit is due. My order from Bradfords Trowbridge was delivered on time and complete. They also managed to deliver a day earlier than requested. The driver was very helpful in lifting all of the materials over my garden fence. Thank you very much
28 July 2022
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Evening Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order in the Trowbridge branch!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Symon,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Kind Regards,
Lorna
Reply from Bradfords - Trowbridge BBS
Hi Jo,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Have used Bradfords in Trowbridge many…
Have used Bradfords in Trowbridge many times and have had excellent service from them. They will be my first port of call when needing building supplies again.
6 July 2022
Excellent thanks
3 May 2022
Reply from Bradfords - Trowbridge BBS
Hi Adrian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Good lead time, but no delivery notification.
Ordered a patio tool store which arrived within a week, so I was happy with that. Not so happy that I received no correspondence to say the item had been despatched from the supplier. So it arrived without any prior notification. Luckily there was someone in to receive it on the day. So I've dropped a star off for this.
20 April 2022
Reply from Bradfords - Trowbridge BBS
Hi Vincent,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I apologise greatly for the lack of communication around your order and for any inconvenience this may have caused you.
I will look into this further to see what caused this.
Kind Regards,
Charlotte
Very happy
Very happy, gave us a call 24 hours after purchase for Delivery day, Very polite! Delivery by 9.30 on Friday morning
Great service definitely order again
17 April 2022
Reply from Bradfords - Trowbridge BBS
Hi Nikita,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Poor
Poor, placed a order for delivery as it was too big for pick up. Took 5 working days to finally be delivered. At the time of purchase online I was never informed of when my delivery was going to take place. I had to call the store 4 times and felt like I was just getting attitude from all, my house is literally half a mile from the store and yet I couldn’t get a day until the third call let alone a rough time. I only received a rough time an hour before it turned up. Extremely poor customer service. Even the driver today was a mardy so and so! If working for the Trowbridge Store is that bad go elsewhere you miserable lot ;)
13 April 2022
Reply from Bradfords - Trowbridge BBS
Hello Adam,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the communication and customer service.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Lorna
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Trowbridge BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Poor communication- still not received…
Poor communication- still not received delivery yet of items paid for 9 days ago
3 March 2022
Reply from Bradfords - Trowbridge BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us due to the delay in receiving your order and the lack of communication around this.
I apologise greatly for this and for any inconvenience this has caused.
I have chased this up with our Trowbridge branch who are looking into this.
If you would like to discus this further, please email me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Bradfords
Very helpful when ordering goods. And rang to say which day the delivery would be. Also delivery drivers very polite and helpful. Will use this company again.
24 February 2022
Reply from Bradfords - Trowbridge BBS
Hi Keith,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and our branch team in Trowbridge.
We hope to see you again soon!
Kind Regards,
Charlotte
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