Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... See more
Company replied
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See what reviewers are saying
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... See more
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... See more
Company replied
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Wellington New Road, TA1 5LU, Taunton, Somerset, United Kingdom
- 01823 254666
4.2
Great
245 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Taunton BBS
Good Afternoon Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver was great
Delivery driver dropped the load perfectly in a tight spot on a steep drive.
14 October 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Website is easy to use
Website is easy to use, prices are good and delivered to my door. I was kept up to date on delivery times and delivery driver very helpful
1 October 2024
Reply from Bradfords - Taunton BBS
Good Morning Robin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and products.
I opened an account at my local Taunton branch of Bradfords earlier this year. I must say I have been very impressed all round. Top service, quality products and service with a smile from the team. I often dealt with Moses who was on the ball and gave great advice and arranged prompt delivery. No hesitation 5/5 Thank you Bradfords.
13 September 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with all your orders placed with our Taunton branch,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Glitchy ordering and don't bank on a timely delivery!!
I struggled to order sheet materials online as the glitchy checkout system first of all insisted that my delivery address was different from my basket address - it wasn't. Then it refused to record my shipping address correctly on my order. One of my two stars goes to the Online Chat lady who ended up adding a note to my order to ensure the delivery came to the correct address, not a similar address up the road.
I ordered on Tuesday 20/8/24, with a quoted delivery of 2-3 days. I therefore expected delivery by Friday 23/8/24 afternoon latest, and booked labour accordingly. Friday afternoon I received an email saying that because of the following Bank Holiday Monday on 26/8/24, my order wouldn't be delivered until Wednesday 28/8/24. I mean, really? You quote 2-3 working days but actually manage considerably worse. That's pretty hopeless in terms of delivering a decent, timely service to the customer, and a huge frustration to me in having to cancel labour - at a cost to me - and annoying delay getting an urgent job done in a decent timescale.
The second star is for the delivery driver who was absolutely excellent and very helpful.
20 August 2024
Reply from Bradfords - Taunton BBS
Good Morning Catherine
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the issues with the checkout on the website and the delayed delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Pulling past others
Easy to order via the net, and very good prices, pick up was just as easy.
There's a lot of competition from other builder merchants ,but Bradfords is pulling past them all with good prices
15 August 2024
Reply from Bradfords - Taunton BBS
Hi Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the order not arriving and not being kept up to date on it's progress.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
I have been waiting over a week for the…
I have been waiting over a week for the second part of my delivery! It finally got to store yesterday and should have been here first thing this morning! 11 am still no sign of it had I known it was going to take over a week to arrive I would have not ordered from Bradfords in the first place. Customer service here is appalling!
15 August 2024
Unprompted review
Reply from Bradfords - Taunton BBS
Good Morning James
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay to the second part of your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
The branch would like to contact you regarding this but we cannot find your order or contact details. Can you please email customerservice@bradfords.co.uk?
Kind Regards,
Sam
Delayed delivery was disappointing
Actual shopping experience was fine. But delivery, delayed by a day but not advised of this until 3.00 in the afternoon when I had waited in all day was not good.
2 August 2024
Reply from Bradfords - Taunton BBS
Good Afternoon Lorraine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback regarding the delivery service received with your order this has been passed onto all involved,
This is greatly appreciated to help us improve our services,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Ordered sand and cement online
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery was scheduled as indicated online. All delivered on time in good condition with no fuss.
17 July 2024
Reply from Bradfords - Taunton BBS
Hi Frank
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Such helpful and friendly service.
15 July 2024
Reply from Bradfords - Taunton BBS
Hi Ben
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great company to deal with.
Ordering online was super easy & confirmation for my requirements were received by return.
Delivery was made well within the stated times & the driver was really helpful and placed the bags exactly where specified.
Lovely to deal with such a great company and at a price which competitive.
3 July 2024
Reply from Bradfords - Taunton BBS
Hi Georgina
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Hi Stephen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great Service delivery driver polite…
Great Service delivery driver polite and competent. Sales team very friendly and efficient.
18 June 2024
Reply from Bradfords - Taunton BBS
Hi Amanda
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Times advertised differed across…
Times advertised differed across websites regarding Saturday opening times. Had to wait 30 minutes for yard to open. Nearly gate up the wait as i had other things to do.
21 June 2024
Erratic delivery approach
Confirmed delivery for Monday 24th June failed to happen without communication.
When chased i wss informed Thursday 27th, which was unacceptable to me.
Now scheduled morning 26th June - fingers crossed.
UPDATE - after an assertive phone call to Bradfords, they managed to deliver today (wednesday) to keep my project on track.
Thank you and stars updated
25 June 2024
Prompt service and goods as expected
2 June 2024
Reply from Bradfords - Taunton BBS
Good Morning Hilary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Quick and efficient
8 June 2024
Reply from Bradfords - Taunton BBS
Hi Edward
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent staff
From the ease of the online ordering system to the arrangements for delivery within an hour, I would thoroughly recommend the service I received from the Taunton branch. Special mention to customer service advisor Rachel Orton and our delivery driver.
27 May 2024
Reply from Bradfords - Taunton BBS
Hi Julia
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Taunton BBS
Good Morning Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
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