Kept up to date on the delivery, arrived on time, went above and beyond to get my gravel to where it was needed brilliant service.
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Service was great and when I had a problem, the staff at my local store replaced the bad bit of wood the following day.
The click and collect option works very well indeed. Following a simple selection, order and payment process buying any items on the company website couldn't be easier. The staff are friendly and help... See more
Company replied
Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and wh... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Unit 5, DT9 4FW, Sherborne, Dorset, United Kingdom
- 01935 813254
4.7
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Top draw service .
21 January 2022
Reply from Bradfords - Sherborne BBS
Hi Lee,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi Richard,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are happy with the value of our products and the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Thoughtless lack of customer service
What a shame that they did not advertise that they are closed today - Sat 18 Dec - and yesterday, Friday, for stocktake - the weekend before Christmas!! No note on their website, but large Adverts for 10% discounts on stock - which you cannot buy!! I only wasted 10 minutes driving there, others will be furious.
18 December 2021
Unprompted review
Reply from Bradfords - Sherborne BBS
Hi James,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a poor experience with us due to the lack of advertising for our branch closures on these dates.
This was advertised in all of our branches but not online.
I will pass on your feedback to the relevant departments.
I apologise greatly for this and for the inconvenience this caused you.
Kind Regards,
Charlotte
Excellent service and very helpful
9 November 2021
Reply from Bradfords - Sherborne BBS
Hi Martin,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Easy to use online ordering
Easy to use online ordering. Quick response at the counter.
27 October 2021
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and that you are more than satisfied with the service that you received in branch.
We hope to see you again soon.
Kind Regards,
Charlotte
As ever top service and products
26 October 2021
Reply from Bradfords - Sherborne BBS
Hi Adam,
Thank you for taking the time to leave a review.
I am really pleased to see that you continue to have a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Waiting for a week for samples. I ordered some floor samples and I…
I ordered some floor samples and I haven’t had any information regarding the delivery since I ordered them a week ago. I had an email to confirm my order but nothing else since. I am beginning to wonder if I want to bother now and go else where. Not good customer service.
23 October 2021
Reply from Bradfords - Sherborne BBS
Hi Dean,
Thank you for taking the time to leave us a review.
I apologise greatly for the delay in you receiving your flooring samples.
Having looked into this, I can see that there was an error with your order going through on our system.
However, You have been in contact with a colleague who has now re-submitted this order for you and delivery is estimated to be made at the end of this week.
If this is not the case or you would like to discuss this further, please email myself at ecommerce@bradfords.co.uk
I apologise again for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to share your experience with us.
It is great to hear about the click and collect service our Sherborne branch provided you.
I am pleased that the click and collect was easy and delivery was prompt.
If there is anything else that we can do please do let us know.
Many Thanks
Megan
Reply from Bradfords - Sherborne BBS
Hi June,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from our team in Sherborne.
We hope to see you again soon.
Kind Regards,
Charlotte
Ordered in the evening arrived by 0930…
Ordered in the evening arrived by 0930 next day.
24 August 2021
Helpful service
Helpful service. Product in stock (which was not available in my son's town) and on offer. The online ordering process was fine, though I called to confirm availability. Amy called me later to confirm when I would collect, then helped me load up the next day.
16 August 2021
Good Customer Service
Always very polite and helpful.
First time I've used Bradfords definitely won't be the last.
13 July 2021
Ordered gravel
Ordered gravel. Driver very competant and put the large bags exactly where i wanted then, despite obsticles in the way.
Very happy, will definately use them for the next lot.
3 July 2021
Could do much better.
For a 5 star review, Bradford's would have picked my order ready for collection.
Instead, despite a phone call to me from Bradford's asking when I would arrive and me confirming within an hour or so, the decking planks were in a pile, behind another pile.
One guy in the yard picked up a plank that resembled a banana in shape and expected me to pay for that along with another 26 of his choice. Not a chance.
Despite being 71 yrs old, I stacked 27 decent decking boards (4.8m long, not tiny ones) and waited for Bradfords to lift them onto our Transit van size roof rack.Bradfords wouldn't do this in case of damage to our vehicle, although every other builders merchants we have visited are happy to assist.So I physically pushed all the planks on the roof with help from my driver brother. Instead of helping, Bradfords loading bay staff disappeared. Not impressed.
6 June 2021
Great customer service great value
12 May 2021
Still awaiting concrete mix....but…
Still awaiting concrete mix....but understand there is a shortage. Still not able to complete job.
7 May 2021
Reply from Bradfords - Sherborne BBS
Hi,
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a negative experience with us due to the products that you purchased being out of stock.
We apologise greatly for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Quick delivery very professional…
Quick delivery very professional service and good value for money
24 April 2021
Had to ring after to find out where my…
Had to ring to find out where my order had got to and was told they hadn’t got my full delivery address even though it was on the order confirmation.
Then was told it’ll be another 4 days because they hadn’t been able to contact us to sort delivery.
Was told there was no answer when they rang even though we have answer machine service with BT cloud, and no record of there number phoning us.
19 April 2021
Price was ok.....
Price was ok, but the decking boards have big holes in from wood knots falling out, this is in many of the board's I ordered. Also they Text me 20mins before they arrived to say they were coming after I had waited all day for some form of communication about when it was arriving.
16 April 2021
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