I live locally to the store so did click and collect as I needed some prices of timber to progress a job. The ordering process was fine however I arrived at the store about 40 minutes after ordering a... See more
Company replied
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See what reviewers are saying
Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset a... See more
Company replied
The click and collect option works very well indeed. Following a simple selection, order and payment process buying any items on the company website couldn't be easier. The staff are friendly and help... See more
Company replied
Excellent service and ultra fast delivery. I put my order in early morning and it was delivered by lunchtime. My only complaint is that the timber i had delivered was very bent and not straight and wh... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Unit 5, DT9 4FW, Sherborne, Dorset, United Kingdom
- 01935 813254
4.4
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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No information about Christmas closiung or when they will re-open
Sherborne Bradfords was closed on Friday 20th December and Saturday 21st for stock taking and now appears to be closed all week. The web site just says it is closed every day of the week. There is no specific information about Christmas closing or when it will re-open. Nothing on the padlocked gate either. Bradfords obviously don't give a stuff about their customers.
24 December 2024
Unprompted review
Reply from Bradfords - Sherborne BBS
Good Morning Martin
Thank you for taking the time to leave us a review.
Thank you for your feedback regarding the information provided regarding our Christmas opening hours,
Our Branches where closed over Christmas and re-open today the 30th December and tomorrow the 31st December from 8am to 2pm,
We are then closed for New Years Day and reopen on Thursday the 2nd of January where normal working hours will resume.
I apologise greatly for any inconvenience or confusion this may have caused you.
This has been feedback to all involved to help us improve our services in the future,
If we can be of further help please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Ordered online,no problem. Delivery driver, first rate. Carried bags up a flight of stairs.
Ordered online,no problem. De
17 August 2024
Reply from Bradfords - Sherborne BBS
Hi Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Driver was very helpful and was happy…
Driver was very helpful and was happy to unload the goods in two very far apart places. Very impressed again as in past deliveries. Their drivers are brilliant and go the extra mile to be helpful
7 August 2024
Reply from Bradfords - Sherborne BBS
Good Morning Barry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with all your order placed with us,
Thank you for your email and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Sherborne BBS
Hi Jon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Sam could not have been more helpful
Sam could not have been more helpful. Shop floor and car park always spotless.
24 July 2024
Unprompted review
Reply from Bradfords - Sherborne BBS
Good Afternoon M & J Towers
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with Sam in our Sherborne branch with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very considerate of my requirements
Needing to make a small shaker door from a plywood base, Bradfords Sherborne recommended marine ply and were happy to adjust my order with Stuart offering to deliver the same day.
Very helpful and appreciate the consideration.
2 July 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with from start to finish with your order placed with our sherborne branch,
If I can be of further help please do not hesitate to contact me
We hope to see you again soon.
Kind Regards,
Katie
Ordered online
Ordered online, then had to wait a good 10 minutes to be served at collection desk.
25 June 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon Mike
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay in being served at the branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Very helpful in Sherborne branch
Very helpful in Sherborne branch and also when I ordered eventually on line, driver was very good as well
21 June 2024
Excellent service when ordering my…
Excellent service when ordering my fence panels, quick delivery and a very polite man who delivered today and stacked my fence panels where I needed them. Will be using Bradfords at Sherborne Dorset again. Thank you so much
6 June 2024
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received an excellent service from start to finish with your order,
Thank you for your feedback regarding the polite delivery service recieved with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Asked for delivery to be dropped as…
Asked for delivery to be dropped as close to the property as possible. Was dropped just inside driveway when could have used hiab to drop further up driveway... not very useful but no contact was on site when delivery was made.. although insteuctions were left when making the order.
5 June 2024
Reply from Bradfords - Sherborne BBS
Good Morning Ian
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the goods being left in an inconvenient location.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Staff very helpful but surprised that…
Staff very helpful but surprised that you cannot get some products because they are not sold in your region but are sold in others ????
5 June 2024
Reply from Bradfords - Sherborne BBS
Good Morning Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is appreciated and has been passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Online ordering and delivery is great
Online ordering is very easy and delivery experience was great. Will definitely use again.
5 June 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon Trevm
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for recommendation, your feedback has been passed onto all involved,
Kind Regards,
Katie
Fantastic customer service
I thought I should just say that the service I received from Bradfords Sherborne was second to none. From Steve, and Ashley in store, and the same Ashley again only delivering this time. Ashley in particular was kind enough to help me with my purchase into my back garden. I would have been really stuck if he hadn’t.
Im not a builder and it can be daunting as such walking into a builders merchant. I never have that with Bradfords. The delivery was on time, and I was called ten minutes before my delivery. That’s very good customer service in my book. Thanks Ashley
23 May 2024
Unprompted review
Reply from Bradfords - Sherborne BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the high level of customer service received from Steve and Ashley with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
My order went through promptly and…
My order went through promptly and Forest delivered promptly as well . Thank you.
18 April 2024
Reply from Bradfords - Sherborne BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our supplier that delivered on our behalf!
Kind Regards,
Katie
Reply from Bradfords - Sherborne BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Good advice.Good price.Good product.
30 March 2024
Reply from Bradfords - Sherborne BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I have renovated a number of…
I have renovated a number of properties, and I have always found the products and services from Bradfords excellent.
5 April 2024
Reply from Bradfords - Sherborne BBS
Hi Katherine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear we are offering consistent service over not just one but multiple renovations.
We look forward to seeing you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Sherborne BBS
Hi Colin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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