Online shopping at Bradfords was a pleasure. The Website is laid out clearly, descriptions excellent and the service was great. Delivery was first rate, polite and efficient, placing the packs at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased items online , click and collect. Received a call to say items were ready which was appreciated. Unfortunately the staff in the shop and warehouse/yard have different ideas on how the click... See more
Company replied
Always good local service, though prices can be high, I bought ready mixed concrete which was £4/bag dearer than Wickes.
Company replied
Shaun the manager at the Seaton branch is very helpful, friendly and always responds promptly. Delivery is always scheduled within a few days. Darren the delivery driver is very respectful of our pr... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Harbour Road, EX12 2NH, Seaton, Devon, United Kingdom
- 01297 20123
4.8
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good
All good. Easy ordering. Good communication. Quick delivery. Pleasant and obliging delivery chap.
25 March 2021
Ordered online. Great service.
Ordered online. Quick service. Was called to confirm order and when I would like to collect the items. When I arrived the order was prepared and ready to go. Excellant service.
24 March 2021
Great delivery and products
The delivery was easier than expected, and was delivered exactly whee I wanted it. First class ser vice
15 March 2021
As always a first class service…
As always a first class service provided from the office and delivery team. Always delivering when promised and from polite and friendly staff.
12 March 2021
Great service
24 January 2021
Excellent service from order to delivery
22 January 2021
Reply from Bradfords - Seaton BBS
Dear Peter,
Thank you for taking the time to leave us a review.
I am really pleased to see that you continue to receive great service from our team in Seaton and that you are satisfied with our pricing.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services
Very helpful delivery driver
Very helpful delivery driver, only problem just part order. However after discussion with the shop suitable alternative agreed but not delivered till following day.
3 December 2020
Reply from Bradfords - Seaton BBS
Dear Ande,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am saddened to see that there was an issue with your order and that part of it was delayed. However, I am pleased to see that the branch were able to help you find an appropriate alternative and that the delivery driver was very helpful.
We hope to see you again soon, to offer you a 5 star experience.
Kind Regards,
Charlotte from Customer Services
Reply from Bradfords - Seaton BBS
Dear Mr Brown,
Thank you for taking the time to leave us a positive review.
I am pleased to see that we were able to help you and that you are happy with your product and the delivery.
We hope to see you again soon,
Kind Regards,
Charlotte from Customer Services.
my order was delayed because one of the…
my order was delayed because one of the yard staff let my order materials go to another customer
18 November 2020
Reply from Bradfords - Seaton BBS
Dear Andrew
Thank you for taking the time to leave us a review.
I am sorry to see that your order was delayed.
I apologise for this mistake and for any inconvenience this may have caused you.
If you would like to discuss this further, please email ecommerce@bradfords.co.uk
Kind regards,
Charlotte from Customer Services.
I have used Bradfords several times for…
I have used Bradfords several times for deliveries and the service they give is second to none - my order is always processed quickly and my delivery always comes before the day specified which is brilliant.
Many thanks to all at Bradfords
7 November 2020
Reply from Bradfords - Seaton BBS
Hi Trish,
Thank you for your positive review.
All feedback we receive is highly valuable to us.
I am delighted to see that you continue to receive excellent service from us.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
as always great service delivery driver…
as always great service delivery driver excellent
22 October 2020
Making the Earth Move!
The eCommerce platform made ordering very simple and the personalized follow up from the local branch provided a convenient delivery window for 8 bulk bags of soil and scaplings. The delivery team were also excellent in coordinating the drop off.
20 October 2020
Very straightforward online ordering
Very straightforward online ordering. Order dealt with efficiently and informed via a phone call from Bradfords as to when the ordered items were to be delivered.
23 August 2020
Unprompted review
Reply from Bradfords - Seaton BBS
Lovely to hear, thank you very much for sharing your review.
I was very pleased with the service
I was very pleased with the service & the driver was cheerful & helpful, however I did feel that the delivery charge of£15.00 was very expensive for 8 slabs taken a distance of 1/2 mile.
10 August 2020
Unprompted review
Delighted with the slabs quality
Delighted with the slabs quality. The delivery was great. I was informed of delivery delay which was very helpful.
3 August 2020
Unprompted review
you offer free delivery with orders…
you offer free delivery with orders over £250. But i had to do 2 trips in my van and take day off work to collect my order because the manager refused to deliver to me. Costing me time and money.
31 July 2020
Unprompted review
Reply from Bradfords - Seaton BBS
Would you mind emailing us at ecommerce@bradfords.co.uk so we can investigate further please? The reason I ask is because the order number does not match the branch that has been quoted and I want to make sure that I am speaking to the right person about the right order.
Regardless of this- thank you for sharing this and it will be looked into once we confirm the order details with you.
good service as usual at Bradfords…
good service as usual at Bradfords Seaton. They are always happy to help.
Cheers
6 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.