Delivery driver was extremely helpful he also noticed a damaged item & delivered a replacement first thing next day. Many thanks
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We arrived rather late, but a plesent young man stayed behind to serve us. The yard gate was just being shut, but was re-opened to let us in and our goods loaded. Everyone was more than helpful.
Company replied
We couldn’t be more happy or impressed with the service we received from Bradfords. We ordered some gravel last week and were contacted by Alfie to check that we had selected the most appropriate colo... See more
I ordered online and the website was well designed and easy to Navigate, I also wasn't forced to have an account like some other builders merchants. The staff at my local branch that I dealt with were... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Alton Road, HR9 5JE, Ross on Wye, Herefordshire, United Kingdom
- 01989 562955
4.8
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I was very pleased to have a delivery…
I was very pleased to have a delivery of sand given the road closure between Ross on Wye and my work site meant a long detour.
The telephone call to confirm the booking was great.
The delivery was left where requested but the bags of sand were clearly “dumped” in that location as I found them folded over and one had a rip up the side. So overall a good experience tainted at the last.
15 November 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Duncan,
Thank you for taking the time to leave us a review.
I am sorry to see that you have had a poor experience with us due to your bags of sand being dumped..
I apologise greatly for these issues and for any inconvenience this may have caused you.
we have feed this back to the Branch concerned, they will review, what caused this to happen.
Kind Regards,
Lorna
Failed delivery
Failed to deliver on the agreed day and did not cal to tell me that it wasn't coming
8 November 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Morning Mark,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to our Branch not communicating to you as required.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Lorna
perfect delivery service
Have to say, quick, easy web-site, service and items delivered on time. ordered two bulk bags and some concrete edging for a path.
Got a call same day of order to confirm delivery date and received text on delivery day with time window.
Only negative, wish some of pictures on website were bigger, so you can see detail more clearly.
25 October 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Most of our images you can click on and zoom in to,
Kind Regards,
Joe.
Great service
Great service. Lots of communication re delivery time etc. Delivered on time with a friendly driver who put the delivery exactly where i wanted it.
4 October 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Mr Robertson,
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a great service from our Ross-On-Wye branch and that the driver was very helpful this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Good quality product delivered speedily…
Good quality product delivered speedily by a most helpful driver.
23 September 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Excellent service
Excellent service. All items delivered on the advised date. Most helpful, keeping us informed every step of the way.
9 September 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Afternoon Janet
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Ross on Wye branch and you where happy with the service received this will be passed on to all involved with your order
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Fred,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great service again
Delivered on time by two helpful and friendly blokes. always good service from Bradford's
8 September 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Mr Griffin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Excellent!!
21 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Good quality service
Ordering online was easy. They called me to check on delivery, access, etc. Delivery was on time and the guys that unloaded were professional and very friendly. The timber I ordered is good quality. Happy customer!
5 September 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi Colin,
Great review, thank you very much.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great service quick and easy
Great service quick and easy, got updated by email when order was on its way with a time slot. Driver called when he was half hour away, driver was great unloaded order were I wanted it, very polite. 10 out 10 from me. Keep up the good work.
30 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Alistair
Thank you for taking the time to leave us a review.
I am happy to see that you received a quick, easy and informative service from our Ross on Wye team, this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service
Easy to order online. Quick delivery and Ian the delivery driver was friendly, professional and patient with my confusing directions.
1 September 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi James,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great service and communication
Great service and communication. Order arrived ahead of time, excellent.
22 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi Dan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very good customer service and very…
Very good customer service and very good delivery. Ordered online and confirmed order and delivery date by phone. On delivery the driver was professional and very friendly. Would recommend them highly.
18 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good morning Mark,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
good service from Ross on Wye
13 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Evening Anthony
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Excellent service
Excellent service. Very helpful delivery driver. Have used Bradfords a few times and always received very good service.
12 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have received an excellent service from the Ross on Wye branch and that the delivery driver was very helpful.
We look forward to seeing you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ross-on-Wye BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Fantastic product price and service
Excellent price. Could select day I wanted delivery. Had text confirming delivery that day. Delivery driver very carefully when pulling into and off drive. Courteous polite and asked where to put delivery. Very pleased with product price and service. Could not be beaten. I would recommend and will use again. Thank you
10 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Evening
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order from start to finish, this will be passed on to all involved with your order!
We look forward to seeing you again soon.
Kind Regards,
Katie
Very efficient service at a competitive…
Very efficient service at a competitive price. Driver particularly helpful
4 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Hi James,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
efficient polite staff
efficient polite staff, well organised and good prices on materials
1 August 2022
Reply from Bradfords - Ross-on-Wye BBS
Good Evening
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
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