The online ordering process was simple and straight forward. The fulfilment of the order has yet to be completed; ordered on a Tuesday and not (currently) due to be satisfied until the following Thur... See more
Company replied
Location
Switch locationUnit 3, Crown Industrial Estate, Venture Way,, TA2 8QY Taunton, Somerset, GB
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See what reviewers are saying
Amazing service from Chris P in taunton, I misjudged a project and needed more materials. So he went out of his way to move stuff around to get my new order to me the following day. He was polite, h... See more
Company replied
Had a fantastic experience and I ended up returning the item. Due to it being the wrong one, for my system. (My fault). I had great conversations with Katie, who helped me out and kept me well inform... See more
Company replied
I can not fault this company because the customer service is top quality. Got dewalt dck2046p2 brushless nail gun for a great price with free next day delivery what more could you want. Not tried th... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Unit 3, Crown Industrial Estate, Venture Way,, TA2 8QY, Taunton, Somerset, United Kingdom
- 01823 218510
4.4
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Timely fulfilment an issue
The online ordering process was simple and straight forward. The fulfilment of the order has yet to be completed; ordered on a Tuesday and not (currently) due to be satisfied until the following Thursday. Staff shortages and high demand were the reasons given. Disappointed as the website quotes 1 to 2 working days for order completion.
As a consequence I am only giving this a 3 star review. I have no doubt the order will be fulfilled correctly, as it has been before, but just not in a timely manner.
21 May 2024
Reply from Bradfords - Priorswood BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery leadtime being longer than advised online,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch
Kind Regards,
Katie
Good Afternoon
The branch has been in contact to advise that this has been looked into directly with yourselves,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Reply from Bradfords - Priorswood BBS
Good Afternoon William
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Had a fantastic experience and I ended…
Had a fantastic experience and I ended up returning the item. Due to it being the wrong one, for my system. (My fault). I had great conversations with Katie, who helped me out and kept me well informed of my returned package. I received a full refund in a couple of days. Many thanks
26 February 2024
Reply from Bradfords - Priorswood BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear communication is being kept to a high standard!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Priorswood BBS
Good Morning Karol
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Couldn't have been easier
Easy to order. Quick confirmation of delivery date. Time slot given in the morning. Arrived on time and delivered to exact spot as requested.
23 August 2023
Reply from Bradfords - Priorswood BBS
Hi Jayne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Perfect from start to finish.
Everything was great! the ordering was easy, the communication was excellent, the delivery was on time, the staff could not have been more helpful.
16 July 2023
Reply from Bradfords - Priorswood BBS
Good Afternoon Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order and found placing your order online to be an easy process,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service.I will use your…
Excellent service.I will use your company every time. Thankyou. Robert Lee
14 July 2023
Reply from Bradfords - Priorswood BBS
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and thank you for the continued business!
We look forward to seeing you again soon.
Kind Regards,
Sam
Great company
Was first delivery of the morning, driver put sand and cement where I wanted it to go driver was friendly and polite will definitely be using Bradfords again in future, price was also good
29 June 2023
Reply from Bradfords - Priorswood BBS
Hi Tracie,
I am pleased to see that you have had a positive experience with us! Great to hear our drivers are out offering great service.
We hope to see you again soon.
Kind Regards,
Sam
Amazing service
Amazing service from Chris P in taunton, I misjudged a project and needed more materials. So he went out of his way to move stuff around to get my new order to me the following day. He was polite, honest (said he couldnt promise a quicker delivery but would try) and kept me in the loop at every stage.
A asset to the company which has earned you a repeat customer.
4 July 2023
Unprompted review
Reply from Bradfords - Priorswood BBS
Hi Adam
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It great to hear Chris has given you outstanding service from start to finish. I will be sure to pass your kind words on.
Kind Regards,
Sam
Website says 2 3days delivery my…
Website says 2 3days delivery my delivery is booked aftr a week bit disapointed
15 May 2023
Reply from Bradfords - Priorswood BBS
Good Morning
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Happy customer
Ordered on line. Kept informed of delivery throughout. Pleased with my purchase.
27 March 2023
Reply from Bradfords - Priorswood BBS
Hi Sarah,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Great ordering and delivery experience
Easy ordering experience, good communication about the delivery date and time and excellent delivery, professional, friendly and helpful.
17 March 2023
Reply from Bradfords - Priorswood BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found ordering online to be an easy experience and where happy with the service provided from start to finish with your order.
This will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I can not fault this company because…
I can not fault this company because the customer service is top quality. Got dewalt dck2046p2 brushless nail gun for a great price with free next day delivery what more could you want. Not tried them yet but can't wait. Thx.
17 February 2023
Reply from Bradfords - Priorswood BBS
Good Morning Mr Woodham
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us, thank you for your feedback on the delivery service provided this will be passed on to all involved with your order,
We hope that you enjoy your new nail gun,
Kind Regards,
Katie
Next day delivery
19 February 2023
Reply from Bradfords - Priorswood BBS
Hi Lyndon
Thank you for taking the time to leave us a review.
I am glad you were pleased with our suppliers speedy service,
We hope to see you again soon.
Kind Regards,
Joe.
Exceptional Service at delivery
Easy to order, and delivery driver was very helpful and went out of his way to help delivery was dropped at easiest point for my use.
Exceptional service.
6 February 2023
Reply from Bradfords - Priorswood BBS
Hi Nick
Thank you for taking the time to leave us a review.
I am glad you found the service great all the way through to the end,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Priorswood BBS
Hi Mike,
Thank you for taking the time to leave us a review.
Lorna
Prompt delivery and emails I had
8 November 2022
Reply from Bradfords - Priorswood BBS
Good Afternoon Daniel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Warehouse and that you where kept informed of your order.
We hope to see you again soon.
Kind Regards,
Katie
0 Stars
I didn't use items as they weren't needed, took several weeks to finally arrange for a collection aftet several attempts daily. Still haven't had my refund for the items with a shocking 20% taken off to put back in stock
25 May 2022
Reply from Bradfords - Priorswood BBS
Hi Rob,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay in collecting from you and also the restocking fees.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards
Dylan
Easy to order on line and waiting for…
Easy to order on line and waiting for me when i arrived. Good friendly service.
23 April 2022
Reply from Bradfords - Priorswood BBS
Hi Derek,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Priorswood BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
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