Easy to order supplies of concrete slatted posts, gravel boards and postcrete online. This will make it much easier to fit replacement fence panels in future. Dealt with our local Plympton Store, sta... See more
Company replied
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Always find the wood is of reliable good quality and never warped or damaged. Also very good customer service with delivery always bang on the scheduled time slot. Delivery drivers also very cheerful... See more
Very easy to order. Lucy on the phone was very helpful and extremely cheerful. Brad the delivery driver managed to negotiate the very tight lane I'm situated in. The timber I ordered was excellent, no... See more
Company replied
Driver Matthew was exceptional, reversing into our drive which is narrow made it look so easy. Friendly nothing was to much trouble, put our delivery exactly where we wanted it.. absolutely fantasti... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Bell Close, PL7 4JH, Plympton, Devon, United Kingdom
- 01626 361146
4.5
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Great service as always
Great service as always. Slight delay with order due to supply restrictions because of Coronavirus pandemic, but delivered next day.
16 July 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Glad to hear that you always get a great service from us Graham, thank you very much for sharing this and I hope that we will see you again soon
Wood use again 😂
Excellent customer service, delivered high quality wood promptly and without hassle. Highly recommend and will use again 👌
7 July 2020
Unprompted review
Reply from Bradfords - Plympton BBS
We 'wood' love to see you again!! Thank you for your review and really happy to hear of the service you have received from our Plympton branch.
The product was great but the costumer…
The product was great but the costumer service in store was shocking!
5 July 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Thank you for sharing your review, would you mind explaining in a bit more detail what made the service so bad so we can get this looked at more closely and make improvements? I am sorry for your poor experience.
We haven’t had confirmation the order…
We haven’t had confirmation the order is ready
2 July 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Sorry for the delayed response Frank and thank you for your review, if you are still waiting can you please reply to your order confirmation marked for the attention of Bryn , thank you
Friendly knowledgeable staff
24 June 2020
Unprompted review
I cannot fault the plympton branch
I cannot fault the plympton branch , a great all round service,always helpful in every level.
21 June 2020
Unprompted review
Superb delivery service of slablayer
Superb delivery service of slablayer to my foot within an hour of ordering it online.
Lovely delivery guy and very informative. Great customer services skills and helpful.
Will be using the Plymouth branch again.
Thank you. Would highly recommend.
20 June 2020
Unprompted review
I was so impressed with the service…
I was so impressed with the service from Martin at the Plympton depot. He sorted out a revised order for me, organised delivery and got back to me at around 7pm. Excellent customer service and nothing was too much trouble. I've done a lot of business with travis Perkins since I moved here 4 years ago, but I'll definitely use bradfords now!
17 June 2020
Unprompted review
Online service was good
Online service was good, delivery driver was very friendly and helpful
12 June 2020
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Delivery driver was brilliant dropping 4 bulk bags of blended loam over our fence to save us having to barrow it from the front of the house to the back garden
4 June 2020
Unprompted review
Fantastic service and easy to deal with…highly recommend
Fantastic service and easy to deal with you’ve gained a new customer for sure !
Highly recommend this company
3 June 2020
Unprompted review
Had two deliveries and both deliveries…
Had two deliveries and both deliveries never turned up on the day they should. One delivery was 3 days late with no call to explain and the other was a day late, again no call to explain. Drivers were very polite and helpful. Not happy with the failures on delivery dates and no communication after I paid for delivery and thus was very poor.
31 May 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Sorry to hear this, poor comms are always a let down and I am so sorry that you have had to suffer this poor service.
Very fast service.
Very fast service.
I ordered my items in the evening and was waiting on a delivery day. 1-2 weeks maybe. No items were delivered next morning by 10am. Very pleased.
Well done Plymouth Branch.
31 May 2020
Unprompted review
very good service wheelbarrow was…
very good service wheelbarrow was waiting for me
28 May 2020
Unprompted review
Very helpful staff in store and a great…
Very helpful staff in store and a great delivery driver
13 May 2020
Unprompted review
Very helpful staff
27 April 2020
Unprompted review
Great service everytime
25 April 2020
Unprompted review
Speedy replacement.
When I discovered that the wrong paint had been delivered, one phone call to Plympton and a replacement was made the same day. Excellent service.
22 April 2020
Unprompted review
Poor customer service
We ordered decking and timber, after placing our order online we realised we needed more than what we originally ordered, tried to amend order online but it wouldn't let us. Took us over a week of phone calls and being fobbed off to calling other stores and being told someone will get back to us (which they never did) to amend the order which they were reluctant to do . When the order arrived the wrong decking was sent as we ordered reversible decking and was sent one sided decking , the amount of knots in every single board was unbelievable. Not at all pleased
17 April 2020
Unprompted review
Reply from Bradfords - Plympton BBS
Apologies for all of the errors on pretty much the basics of communication and customer service.
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