Ordering online was straightforward. The branch contacted me the next working day to confirm and thank me for the order. Delivery details were discussed and date of the delivery was agreed without fus... See more
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Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... See more
Company replied
Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
1 Billacombe Road, PL9 7HT, Plymouth, Devon, United Kingdom
- 01752 401100
4.8
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Excellent service all round
6 July 2022
Reply from Bradfords - Plymouth BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe
Excellent prices and service
The staffs knowledge was very helpful to choose the correct products, they also advised us on special offers. Very satisfied with the products, prices and service.
6 July 2022
Had a delivery today 11/05/22 Anthony…
Had a delivery today 11/05/22 Anthony who has delivered goods to us before was again very helpful and positioned everything exactly where we needed it. Thank you
11 May 2022
Unprompted review
Reply from Bradfords - Plymouth BBS
Hi Dawson,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
I will pass this on to Anthony as I am sure he'll be pleased to see that his efforts have not gone unnoticed.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent customer service
Excellent customer service. The local office were very good when we asked to return excess purchases, couldn’t have been more helpful.
10 May 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very prompt delivery
Very prompt delivery and off loaded exactly where I wanted it. Now that it has since been spread in my garden it looks really lovely. Just what I wanted thank you
25 April 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi Deborah,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
These railway sleepers are exceptional !
These railway sleepers are exceptional quality . I am using them for the edging of a raised patio and they look superb - although still a long way to go before I finish the job yet !
26 March 2022
Reply from Bradfords - Plymouth BBS
Hi Gary,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Please send us some pictures of your finished project, we would love to see it!
Kind Regards,
Charlotte
Customer service is just weird…
Customer service is just weird (Plymstock branch) and rude! Staff chatting and ignoring customers and acting like they can't be bothered. But I will add that the young lad who brought my order to my van with the forklift was polite and friendly. Overall, someone needs to have a staff 'shake-up' here - it's really letting your business down!
24 March 2022
Reply from Bradfords - Plymouth BBS
Hi Francis,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the poor attitude of some of our staff members.
I apologise greatly for this and for any inconvenience this may have caused you.
I will pass this on to branch management to investigate.
If you would like to discuss this further, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you have received!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi Jeremy,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi Barry,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from our team in Plymouth.
We hope to see you again soon.
Kind Regards,
Charlotte
Perfect
Great building supplier, brilliant customer service and had the items in stock and a good price. Thank you
15 February 2022
Reply from Bradfords - Plymouth BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and our branch team in Plymouth!
We hope to see you again soon.
Kind Regards,
Charlotte
Fast delivery and helpful driver
2 February 2022
Reply from Bradfords - Plymouth BBS
Hi John,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Plymouth.
We hope to see you again soon!
Kind Regards,
Charlotte
Straight forward to order and collect
Straight forward to order and collect. Staff were very helpful.
1 February 2022
Reply from Bradfords - Plymouth BBS
Hi M Bromfield,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything else that we could have done to have made this a 5 star review, please do let us know!
We hope to see you again soon!
Kind Regards,
Charlotte
Fastest delivery in history
I’m in absolute shock. I placed my order at about midnight on the Wednesday night and it said delivery in 1-2 days and thinking I had Friday off I’d be home to take delivery so was utterly shocked when I got the message early Thursday morning to say my fence panels would be with me in a few hours. The speed of the delivery was unbelievable. Well done Bradfords totally amazing
10 January 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very Efficient
The order for topsoil was placed on the Sunday and delivered the next day Monday. I thought them very efficient.
The driver was also very helpful when delivering the soil.
30 October 2021
Reply from Bradfords - Plymouth BBS
Hi Victoria,
Thankyou for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
I will pass on this feedback to the team in our Plymouth branch.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Plymouth BBS
Hi Mark,
Thank you for taking the time to leave us a review.
I am pleased to hear about your experience with our team at Plymouth and how they were able to provide great customer service with a quick delivery lead time.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
We hope to see you again soon!
Many Thanks
Megan
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