Ordering online was straightforward. The branch contacted me the next working day to confirm and thank me for the order. Delivery details were discussed and date of the delivery was agreed without fus... See more
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Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
Company replied
I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... See more
Company replied
Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
1 Billacombe Road, PL9 7HT, Plymouth, Devon, United Kingdom
- 01752 401100
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Quick delivery and good quality timber
18 March 2023
Reply from Bradfords - Plymouth BBS
Hi Andy,
Thank you for taking the time to leave us a review.
I am glad all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Plymouth BBS
Good Morning Shelby
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Plymouth branch and are happy with the customer provided,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good service
Good service, good advice staff couldn’t of been more helpful all excellent A+++
11 March 2023
Reply from Bradfords - Plymouth BBS
Good Afternoon Darren
Thank you for taking the time to leave us a review.
I am happy to hear that our Plymouth branch provided an excellent services from start to finish with your order,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Customer service good from the start…
Customer service good from the start and the driver could not have been more helpful , first class service. Let’s hope the driver gets properly rewarded for first class customer service.
15 February 2023
Reply from Bradfords - Plymouth BBS
Hi Nick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Good Product
Easy to order and were cheapest for this product. Delivery was easy and driver very helpful
20 February 2023
Reply from Bradfords - Plymouth BBS
Good Afternoon Mr Smith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Plymouth Branch and found ordering online to be a easy process.
Thank you for your feedback regarding delivery of your order this will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Plymouth BBS
Hi Shane
Thank you for taking the time to leave us a review.
I am glad all of our processes worked well for you,
We hope to see you again soon.
Kind Regards,
Joe.
Very easy to navigate internet site
Very easy to navigate internet site - excellent prices - VERY quick delivery
12 January 2023
Reply from Bradfords - Plymouth BBS
Good morning Tony,
Thank you for taking the time to leave us a review.
I'm happy to hear the website was easy to use and our prices are excellent!
We hope to see you again soon.
Kind regards
Megan
Reply from Bradfords - Plymouth BBS
Good afternoon Paul,
Thank you for taking the time to leave us a review.
I'm happy to hear that you have received great service from us.
We hope to see you again soon!
Megan
Great service and quick delivery.
28 November 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon Mrs Paterfield
Thank you for taking the time to leave us a review.
I am happy to hear that you have received great service and quicky delivery turn around from our Plymouth branch. This will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Delivery person did not even knock at…
Delivery person did not even knock at the door or as requested call when 10 minutes away. Item left on bottom step and paperwork jammed underneath in the rain
22 November 2022
Reply from Bradfords - Plymouth BBS
Good Morning David.
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Very impressed with delivery
Very impressed with delivery. Asked driver if he could place goods on grass at top of steps but he very kindly carried down to bottom of steps.
14 November 2022
Reply from Bradfords - Plymouth BBS
Good morning James,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Good products allot cheaper than some…
Good products allot cheaper than some competitors, managed to get free delivery for a large tub of paint where others are charging £7-£8 for delivery, bradfords are decent and where I'll be going to from now
1 November 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon Connor,
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us, thank you for your feedback this is greatly appreciated.
We look forward to seeing you again soon.
Kind Regards,
Katie
Thank you Adam B at Plymouth
What a great company and in particular one member of staff, Adam B (Sales Advisor) from the Plymouth branch.
It was a bit of a long shot when I made contact to see if they could source a particular and unusual item for me that I just could not get anywhere else.
Talk about going the extra mile! A credit to the company, clearly a company that values it’s customers and wants to help wherever it can. A very satisfied customer. Well done Bradfords. Five stars for you.
PS . I’m not related ….. not that I know of!
1 November 2022
Unprompted review
Reply from Bradfords - Plymouth BBS
Hi Tracy
That's a lovely review, thank you for taking the time to send it,
I will make sure the branch and Adam are aware of you comments.
Hope to see you again soon,
Joe.
Excellent online order service.
The online service was very efficient and the item delivered very quickly.
Communication was good too , keeping me updated on the status of my order.
The item was of good quality and very reasonably priced.
What more could I ask for!
Thank you
11 October 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Great all round experience 👍🏻
10 October 2022
Reply from Bradfords - Plymouth BBS
Good Evening Adam
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a great all experience for your orders from our Plymouth branch this will be passed on to the team,
We hope to see you again soon.
Kind Regards,
Katie
Fantastic service
Fantastic service. We were unavoidably out when they delivered a bulk bag. The delivery was placed in just the right place. Magic
27 September 2022
Reply from Bradfords - Plymouth BBS
Good Afternoon Monty,
Thank you for taking the time to leave us a review.
I am happy to hear that you received a fantastic service from our Plymouth branch this will be fed back to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Superb
Superb value, and amazing customer service with a call about my click and collect order and an offer to deliver it the next day instead. They far exceeded my expectations 😊
8 September 2022
Reply from Bradfords - Plymouth BBS
Hi Claire,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Excellent very friendly customer…
Excellent very friendly customer service and excellent quality materials
7 September 2022
Reply from Bradfords - Plymouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Excellent friendly service.
The staff at this branch and the delivery guy are all extremely helpful and friendly. They offer am or pm delivery and text you a time slot followed by about half an hour notice of their arrival time.
24 August 2022
Reply from Bradfords - Plymouth BBS
Hi Julie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
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