Ordered 3 bags of Cotswold stone from Travis Perkins, but after three weeks was still waiting, so cancelled. Ordered from Bradford's on Bank Holiday Monday, phone call first thing Tuesday to say would... See more
Company replied
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See what reviewers are saying
Pleased in the end, but travelled over 30 miles to collect my item only to discover when I got home that the wrong item was 'picked' for me. Granted I should have checked more carefully myself, but I'... See more
Company replied
There was a mix up on delivery dates and I wasn’t home. However the driver rang me and arranged to complete another delivery and then return allowing me to pop home and receive the delivery. Couldn’t... See more
Company replied
As usual, a friendly and helpful response to my click and collect visit
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Poniou Way, TR20 8HX, Penzance, Cornwall, United Kingdom
- 01736 365176
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bradfords - Penzance BBS
Good Afternoon Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order for collection with our Penzance Branch,
We hope to see you again soon.
Kind Regards,
Katie
Excellent from start to finish
Excellent from start to finish - del early - placed where needed / job done - would certainly recommend and will use again
8 April 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Lesley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your recommendation and feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Another neat delivery
Easy online order, confirmed by phone call & delivered promptly & neatly & for free! Keep it up guys.
1 April 2024
Reply from Bradfords - Penzance BBS
Good Morning Mr King
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the prompt and neat delivery service provided this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
There was a mix up on delivery dates and I wasn’t home. However the driver rang me and arranged to complete another delivery and then return allowing me to pop home and receive the delivery. Couldn’t fault the driver, very friendly and helped to put the wood in the garage. Great communication from the store human error over delivery date but all resolved.
31 March 2024
Reply from Bradfords - Penzance BBS
Good Morning Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order placed with the Penzance Branch,
Thank you for your feedback this is greatly appreciated has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to navigate web shop
Easy to navigate web shop. Qick delivery and very friendly and helpful service.
30 March 2024
Reply from Bradfords - Penzance BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to an easy process,
Thank you for your feedback regarding the delivery service provided with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Small order....but made to feel important.
Despite being a small order it was delivered promptly by a nice friendly driver. Well done! We shall use you again. Ron.
29 March 2024
Reply from Bradfords - Penzance BBS
Good Morning Ron
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for the feedback regarding the delivery service received with your order this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great experience with Bradfords
Great experience with Bradfords, just a shame they used DPD for delivery who couldn’t find my address despite being here numerous times before then cancelling the second delivery for no reason.
28 March 2024
Reply from Bradfords - Penzance BBS
Hi Lee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We will certainly look into the choice of courier for carrying out our deliveries and appreciate the feedback.
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Good Morning Phillip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great communication
Great communication. Delivered promptly and on time. Good product. No issues.
18 March 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Steven
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received good communication and a prompt delivery service with your order,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Really good experience
Ordered a large amount of timber on the Monday, came Wednesday with courtesy call and text to tell me of delivery. Good prices, really friendly and helpful delivery man. Can’t fault at all and will use again! Bradfords Penzance, thumbs up!
11 March 2024
Reply from Bradfords - Penzance BBS
Good Afternoon Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a friendly and helpful service from start to finish with your order,
Thank you for your feedback regarding the service provided this has been passed onto all involved,
We look forward to seeing you again soon ,
Kind Regards,
Katie
Good service and very friendly delivery…
Good service and very friendly delivery man.
28 February 2024
Reply from Bradfords - Penzance BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a friendly delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
£200 order still hasn't turned up
£200 order still hasn't turned up, no contact whatsoever
22 February 2024
Reply from Bradfords - Penzance BBS
Good Morning Abbie
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delay to your delivery and lack of communication.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
very helpful staff and really good…
very helpful staff and really good value. delivery was excellent
21 February 2024
Reply from Bradfords - Penzance BBS
Good Morning Sabine
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and excellent service from our Penzance Branch
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent delivery people
Excellent delivery people, thank you for being really thoughtful and protecting the delivery from the rain!
31 January 2024
Reply from Bradfords - Penzance BBS
Good Morning AA
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Fast efficient service.
31 January 2024
Reply from Bradfords - Penzance BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Penzance BBS
Hi Gerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good service and helpful staff
29 December 2023
Reply from Bradfords - Penzance BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penzance BBS
Good Afternoon Russ
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Polite and very helpful
15 November 2023
Reply from Bradfords - Penzance BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Ordered on Monday evening
Ordered on Monday evening
Delivered Tuesday afternoon
Kieran was extremely helpful
Overall it was as near to perfect as you can get
Keep up the good work, communication and delivery
15 October 2023
Reply from Bradfords - Penzance BBS
Good Afternoon Sim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received an extremely helpful service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind regards
Katie
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