Website easy to use, I found the product I wanted and ordered it without any issue. Payment wasn't a problem, confirmation of order was quickly received. I received a text regarding delivery date and... See more
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Just moved to Falmouth and had never come across Bradfords. Free delivery of some loft insulation (over £150 order that came the next day. Wanted to return one roll as unused. Near instant reply t... See more
Easy to order on the website. Always followed up by a call from the branch with a delivery date, which is followed up by confirmation of likely delivery time. Particularly mention to your staff at Pe... See more
Company replied
Friendly, helpful staff once Id called them but my order hadn't been processed properly due to "computer glitch" and I would have had to wait longer for delivery if hadn't called the store. All deli... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Eastwood Park, TR10 8LA, Penryn, Cornwall, United Kingdom
- 01326 373710
4.9
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The ease of the web site
The ease of the web site, the online chat also helped as i was struggling to send the order. The staff at the Penryn store were more than helpful, kept me informed when the delivery was arriving, couldn't fault them.
4 September 2023
Reply from Bradfords - Penryn BBS
Hi Paul
I am pleased to see that you have had a positive experience with us!
Thank you for the kind words. We hope to see you again soon.
Kind Regards,
Sam
The guy in the office and the warehouse…
The guy in the office and the warehouse guy were very helpful and supplied what I needed. Thanks for help and putting the materials in my car.
Bradfords were only suppliers. Good use of purchase on line and collect.
Good experience thanks
10 September 2023
Reply from Bradfords - Penryn BBS
Good Afternoon Judith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order for collection with our Penryn branch
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good efficient Service
Website has greatly improved. Delivery was free and well managed.
Seemed a bit expensive.
7 August 2023
Reply from Bradfords - Penryn BBS
Good Afternoon J Thomas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us placing your order online,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Fisher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with all your orders,
Thank you for your kind words and feedback this has been passed onto all involved in the branch,
We look forward to seeing you soon,
Kind Regards,
Katie
Excellent service delivered when they…
Excellent service delivered when they said they were going to
10 June 2023
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Jewell
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch and have received a excellent service,
Your feedback has been passed onto all involved with your order in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Great product
Great product, competitive prices prompt delivery and friendly helpful staff. 10/10
17 May 2023
Reply from Bradfords - Penryn BBS
Good Morning John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a Prompt and friendly delivery service with your order,
This has been passed onto all involved in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Friendly and helpful
First time using this company so didn't know what to expect. Sometimes small-time DIYers feel like nuisances at big trade depots, but not at Bradfords. Staff at the depot couldn't have been more helpful, and the delivery driver was skilful, patient and good-humoured. Prices were very reasonable, so in all, a good experience, and we'll be back for more.
17 May 2023
Reply from Bradfords - Penryn BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon as you are definitely not a nuisance.
Lorna
Friendly
Friendly, helpful staff once Id called them but my order hadn't been processed properly due to "computer glitch" and I would have had to wait longer for delivery if hadn't called the store.
All delivered, staff at store and driver very helpful.
11 April 2023
Reply from Bradfords - Penryn BBS
Good Afternoon LB
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn Branch,
Thank you for your feedback regarding being contacted about the delivery of your order this has been passed onto all involved,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Morning Jonathan
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful service from our Penryn branch with all your order,
This has been feedback to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good local supplier
Excellent price and no fee delivery over a certain amount that other suppliers still charge for. Very competitive prices will look firstly at Bradfords for all future DIY materials.
9 April 2023
Excellent service
31 March 2023
Reply from Bradfords - Penryn BBS
Good Morning Alison
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Evening Mr Denmead
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience and found our Penryn Staff to be helpful and welcoming
Thank you for your kind words this will be passed onto the branch,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Penryn BBS
Good Evening Mr Maclean
Thank you for taking the time to leave us a review.
I am happy to hear that you received a high level of customer service from our Penryn branch
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great service as ever...
Easy to order, delivered right into my property. Have used Bradfords several times, very reliable with great quality products
21 March 2023
Reply from Bradfords - Penryn BBS
Hi Rick,
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Excellent service and helpful, friendly staff
Whenever I deal with Bradfords I get excellent customer service, a good range of products, I can guarantee accurate delivery for my clients and plan my work without delays. There have been excellent deals on offer too.
14 March 2023
Reply from Bradfords - Penryn BBS
Good Evening Mr House
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch,
Thank you for your feedback I happy to hear that you have received excellent customer service with all your orders placed with the branch,
This has been passed onto all involved with your orders,
We look forward to seeing you again soon,
Kind Regards,
Katie
Very accommodating at the branch could…
Very accommodating at the branch could not help me enough and delivered my products at short notice and kept me informed of delivery. On delivery stacked the wood out of site neatly. Great service above my expectations
3 March 2023
Reply from Bradfords - Penryn BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Doble
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Penryn branch and where happy with the ordering process from placing your order to delivery.
Thanks you for your kind words and feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good product and reasonably priced
5 January 2023
Reply from Bradfords - Penryn BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Just bought a 5.1 length of 9x1 from my…
Just bought a 5.1 length of 9x1 from my local branch £78. Disgusting price. Won't be using them again ever..
3 January 2023
Unprompted review
Reply from Bradfords - Penryn BBS
Good Afternoon Mr Bettison
Thank you for taking the time to leave us a review.
I am sorry to hear that you are unhappy with the timber you have purchased today.
This feedback has been passed onto the Branch concerned,
Kind Regards,
Katie
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