Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
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See what reviewers are saying
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from havin... See more
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was ready to pick up
My order was ready to pick up. Very friendly and helpful staff.
20 August 2026
Reply from Bradfords - Helston BBS
Hi Jackie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Helston BBS
Hi Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords a great experience.
Bradfords perform a seamless professional service, wether purchasing items online by phone or at a depot.
Bright helpful staff and an efficient service of information regarding availability, collection or delivery.
Professional helpful understanding yard staff and delivery drivers.
All members of the Bradford's team that I have had the pleasure to meet are happily proactive.
11 August 2026
Reply from Bradfords - Helston BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Superb experience
Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from having to navigate all the overhead cabling, superb, and thank you.
30 July 2026
Reply from Bradfords - Helston BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Helston BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Emergency roof repair
Needed some slates for a roof on my property in an emergency. they had lots to select from. Great price, available for collection right away, Friendly staff. I would highly recommend
10 June 2026
Unprompted review
A prompt and well performed delivery.
A prompt and well performed delivery.
Always ready to help the amateurs.
17 June 2026
Reply from Bradfords - Helston BBS
Hi Mr Barnett,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam M
wonderfully helpful staff
wonderfully helpful staff, always carrying out their duties with a smile.
29 January 2026
Reply from Bradfords - Helston BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradfords on time…
True to their word delivery was on time and products were placed in a safe and secure part of the drive.
Will use again.
9 January 2026
Reply from Bradfords - Helston BBS
Hi Stuart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great items and staff
Friendly staff who couldn’t do enough to help. Items exactly what I needed and great price
9 January 2026
Reply from Bradfords - Helston BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent delivery driver
Excellent delivery driver. My driveway and drop-off location is a little difficult to negotiate. My driver dropped off 3 bulk bags of gravel with ease. I would highly recommend her.
19 December 2025
Unprompted review
Reply from Bradfords - Helston BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great customer service
Great customer service. Staff always friendly and helpful. Great range of products and much cheaper than their 'rivals'. Would highly recommend. Keep up the good work!
28 August 2025
Reply from Bradfords - Helston BBS
Good Morning Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and have recieved a friendly and helpful service.
Thank you for the recommendation and kind words this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Ordered online
Ordered online, delivered in a few days, driver put the order in the drive.
Quick and easy, no fuss and a thank you to the driver.
26 June 2025
Reply from Bradfords - Helston BBS
Hi Stuart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent items,and communication,and…
Excellent items,and communication,and delivery time.
28 May 2025
Reply from Bradfords - Helston BBS
Good Afternoon Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the excellent communication and delivery of your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Staff welcoming and warehouse staff…
Staff welcoming and warehouse staff willing to get and bring out ordered goods
27 May 2025
Reply from Bradfords - Helston BBS
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good Service, quality merchants
Website is relatively easy to navigate, it tells you what's in stock in your local store. Messaging is good to let you know its ready. A+
26 April 2025
Reply from Bradfords - Helston BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Top soil and sleepers
Sleepers great price and condition. Topsoil as it says in description, can be little sandy, but mixed in or adding on top of borders already is okay. Great service and communication.
28 March 2025
Reply from Bradfords - Helston BBS
Hi Ash
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Really impressed with the customer…
Really impressed with the customer service team at Bradford’s Helston- Steve on the phone was amazing and went above and beyond to help get the item to me! Really appreciate it- especially at this crazily busy time of year! Would definitely recommend this team!
16 December 2024
Unprompted review
Reply from Bradfords - Helston BBS
Hi Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Helston BBS
Hi Ian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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