I love using Bradfords. Staff are always customer friendly and always willing to help. I generally buy timber amongst other items.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keith delivered again on time and professional as ever. Dropped off where i requested without any problems. 500kg bag of Loam TopnSoil, which looks to be a good quality mix. Bradfords makes delivering... See more
Company replied
I've been using Bradford's for years and ive yet to find a more accommodating builder supply merchants. The service in their well stocked clean yard is excellent and the standards is just the same in... See more
Company replied
It was time for a new kitchen after 24 years. We chose a local branch of Bradfords. Kitchen design was excellent (probably the last design by Joan before she retired). Great care taken through the de... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Porchestall Drove, BA6 9NW, Glastonbury, Somerset, United Kingdom
- 01458 834770
4.5
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online
Ordered online on saturday night and had a phone call on monday to say delivery would be Thursday. On day of delivery a text saying a time slot of when they would arrive. Perfect delivery and bags placed where I wanted them.
14 April 2022
Reply from Bradfords - Glastonbury BBS
Hi Tracey,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Glastonbury BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
I have used my local Bradfords building…
I have used my local Bradfords building supply company before, but this was the first time for a delivery. The Order was very quickly followed up by a phone-call the following day, when delivery was arranged. All went well, so am pleased with the experience and would use again.
2 April 2022
Reply from Bradfords - Glastonbury BBS
Hi Diane,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Fast efficient service and very helpful…
Fast efficient service and very helpful delivery man who went the extra mile in dropping the load exactly where we needed it
1 April 2022
Reply from Bradfords - Glastonbury BBS
Hi Keith,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Reply from Bradfords - Glastonbury BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
This top soil had obviously been…
This top soil had obviously been hanging around in the bulk bag for some time. The soil was badly compacted and there was a growth of lichen and some seeds on the surface. It has taken ages to break up the soil sufficiently to free it from the bag. This is not what I would normally expect of a bulk bag of top soil
29 March 2022
Reply from Bradfords - Glastonbury BBS
Hi Dr Wilde,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the quality of the top soil that you have received.
I apologise greatly for this and for any inconvenience this may have caused you.
I will pass this on to the delivering branch so that we can resolve this for you.
Kind Regards,
Charlotte
Online ordering easy, delivery rubbish.
The process of placing the ok order online was very easy.
But for delivery there is much room for improvement. The txt msg sent at 7:33 said delivery (same day) between 7:30 and 9:30, then had a call asking if he could arrive in next 15mins. Then another call asking where I was despite giving clear instructions to their office previous day. Finally, driver was a miserable so and so. At least I got what was ordered.
22 March 2022
Reply from Bradfords - Glastonbury BBS
Hi Peter,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the miss communication on our end in regards to your delivery.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the delivering branch, to see what caused this to happen.
Kind Regards,
Charlotte
Excellent service provided.
12 March 2022
Reply from Bradfords - Glastonbury BBS
Hi Adam,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Delivered promptly and competitive price
5 March 2022
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Very helpful on the phone
Very helpful on the phone. Delivered a day early but called ahead to check. Left delivery exactly where I asked. Would certainly recommend
26 February 2022
Reply from Bradfords - Glastonbury BBS
Hi Lorna,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
Kind Regards,
Charlotte
Reply from Bradfords - Glastonbury BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Glastonbury and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
Send out one person to deliver only
This is no criticism of the delivery man who was good and did just as we asked but it was absolutely rediculous to send a man on his own to deliver the 4 4x8 boards. If my wife had been in on her own it would have been hopeless. The problem is that this is the second time this has happened. The last time my wife was on her own and we are sheilding so she did not want to leave the front door even if she had been able to help. We had an area ready for the delivery but the man said he could not do it alone. We had told Bradfords that we would not be able to help and they knew this but still sent a man on his own. He tried his best to deliver but when we checked the boards and wood were damaged. We sent in photos and emailed them and have never heard back. If we could buy elsewhere we would.
16 February 2022
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a negative experience with your delivery from ourselves and with the service that you have received while trying to resolve the issues that you have experienced.
I trust that this has now been rectified by the branch,
Who I will follow this up with shorty.
If this is not the case, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
These guys couldn't be more helpful
These guys couldn't be more helpful! I only needed 1 piece of timber, not exactly a big spender, so ordered online for collection but the store don't stock it (tech fault). They emailed to explain, apologetically and said I could collect it from a different branch or get refunded. Instead, between Joe and Jay they arranged to have it brought across for me within a few days.
When I collected it, it was 4.2m, not 2.1m as I'd ordered. They explained that the ends weren't perfect (about 50cm at most) so had supplied a larger piece. On request, they then supplied me a hand saw to cut it down as it wouldn't fit in the car. Overall I'm very happy with the service!
6 February 2022
Reply from Bradfords - Glastonbury BBS
Hi Luke,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had such a positive experience with us and our team in Glastonbury and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Glastonbury.
We hope to see you again soon!
Kind Regards,
Charlotte
Immediate confirmation of order and…
Immediate confirmation of order and delivery arrangements. Excellent service as always.
22 January 2022
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Ordered and delivered next day
22 January 2022
Reply from Bradfords - Glastonbury BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Order was delayed but good…
Order was delayed but good communication and really helpful delivery driver
16 November 2021
Reply from Bradfords - Glastonbury BBS
Hi Phillip,
Thank you for taking the time to leave us a review.
I am really sorry to hear that there was a delay in getting your order delivered.
It is great to hear that our time were able to keep you updated with the delivery date and our driver provided helpful customer service.
We hope to see you again soon.
Many Thanks
Megan
Bradfords are always superb!!
6 October 2021
Reply from Bradfords - Glastonbury BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear you kind words about our Glastonbury branch.
It is great that you find our teams customer service to be superb.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
Many Thanks
Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.