Brace-Yourself Reviews 124

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and efficiency in resolving issues and providing advice. Many people appreciate the fast delivery service, with orders often arriving quickly. Consumers are also very satisfied with the quality and effectiveness of the products, finding them beneficial for pain relief and support. However, some customers also noted that a product they received appeared to be a return and was not in perfect condition. A few other people also felt that the sizing of some items was inaccurate, and they experienced delays in receiving refunds for returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and effectiveness. Many customers praise the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the effectiveness and comfort of the... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and efficient delivery, with... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional service provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time ordering knee braces and I ended up ordering the wrong size. Send them an e-mail and got an immediate response. Jeff sorted everything out in no time while advising abo... See more

Rated 5 out of 5 stars

What a pleasure this company has been to deal with! I needed a knee brace / support to help me in my journey back onto the hockey pitch, some months after knee surgery. I wasn't sure what sort of brac... See more

Rated 5 out of 5 stars

Amazing customer service. I ordered a knee brace, it arrived extremely quickly but looked like it was a return as it was not in perfect condition. I had an email response almost immediately and as... See more

Rated 5 out of 5 stars

Having experienced a blood clot on my last flight I was recommended to try the Incrediwear socks. I found them to be far more comfortable than the traditional compression socks, I had no swelling to... See more


Company details

  1. Medical Supply Store
  2. Fitness Equipment Store
  3. Home Health Care Service
  4. Sporting Goods Store

Written by the company

Premium Sports & Orthopaedic Bracing


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Suffering from excruciating hip pain

Suffering from excruciating hip pain, I decided to get a Tend Deep massager, well the results were instant, pain gone, freedom to move my leg, this little powerful massager is awesome, I would recommend to anyone with any joint pain / muscle pain. Its small and compact but boy does it deliver great long lasting pain relief.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service, providing innovative and effective Incrediwear

There's such a variety of therapeutic options for managing the pain and immobility of osteoarthritis that it can be quite overwhelming, especially when sorting the real from the snake oil. Brace made the process incredibly easy, offering plausible arguments for the effectiveness of Incrediwear, a new solution using less than easy to understand science for a layman and a great delivery service. I was prepared to be disappointed but found the comfortable fit and "science," seemed to work. The improved circulation seemed to prevent my knee swelling up and the lymph to flow away more readily, meaning pain was less forthcoming during the night. Thank you Brace for great service and offering this innovative and new product.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Tend Deep

Have been experiencing neck / shoulder pain and stiffness. After discussion with Jeff (who was extremely helpful) I opted to try the Tend Deep. Order arrived fast and WOW.....provided immediate relief! My arm, shoulder and neck felt free er and pain eased. It even relieved the associated headache I had. I'm truly amazed at the effectiveness of this product and it's compact so you can take it anywhere! Overall a great experience, would definitely recommend both Brace Yourself and the Tend Deep

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Incrediwear works!

Having experienced a blood clot on my last flight I was recommended to try the Incrediwear socks. I found them to be far more comfortable than the traditional compression socks, I had no swelling to my leg (which is unusual for me) and most importantly no clots!
Thank you to Jeff and the team for a fantastic service. Incrediwear has given me the confidence to fly again!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

It was my first time ordering knee braces and I ended up ordering the wrong size.

Send them an e-mail and got an immediate response.

Jeff sorted everything out in no time while advising about sizing.

These Bauerfeind outdoor knee support are exclent. Amazing quality!

A great shopping experience.
I will definitely buy again.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Jeff worked with me every step of my order to make sure I had the right fitting brace in time for my snowboarding holiday. He was extremely attentive and helpful and the brace turned out great! It was the first trip where I had minimal swelling after I snapped my meniscus a few years ago. I can't say enough great things about Brace Yourself.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Incrediwear

I have been using the Incrediwear body sleeve for a few months now and I must say it is fantastic. I can happily say I use less pain medication as a result. I would (and have) recommend trying this for anyone suffering from long term issues. Many thanks.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service, highly recommended

Amazing customer service. I ordered a knee brace, it arrived extremely quickly but looked like it was a return as it was not in perfect condition.

I had an email response almost immediately and as a goodwill gesture, another one was sent out free of charge the next day. I cannot recommend Brace-Yourself (and Jeff in particular) more highly.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 knee supports which…

I have purchased 2 knee supports which have been excellent. From over use one of the splints snapped. Contacted Jeff from Customer Services who provided great advice and was brilliant with his support and who dispatched a replacement on the same day. Would reccomend the company and thanks to Jeff for all your help !

31 December 2025
Unprompted review
Rated 5 out of 5 stars

6 star experience ⭐️⭐️⭐️⭐️⭐️⭐️

Jeff and the team really looked after me, I needed a brace asap, they expedited the delivery and I even got a discount code for signing up to the newsletter.
I placed my order at 10am yesterday and I was wearing it by lunchtime today! Very very impressed thank you

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, during the purchase order and delivery, plus friendly staff, for my order for my knee support, which really helps me. Thank you!

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Incrediwear Knee supports

I had a recommendation for the Incrediwear Knee brace to manage my arthritic knee pain. Having been through many other knee supports I am a solo delighted with it. I can comfortably walk 18 holes of golf - it reduces pain and inflammation.
Plus, their Customer Care is exceptional.
I’m so glad to have had this recommendation.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Had a mix up with my order and received the wrong item. Jeff sorted this out with no fuss then sorted me out with my refund and order of the correct item. Superb customer service.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I just wanted to say a huge thank you to Jeff who has been so very helpful in finally getting my pillow delivered to me. He has been most patient and efficient. Hopefully I can now get a good night's sleep 😴. Great service.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Litterally night and day difference

Litterally night and day difference. I had a nasty skate accident and my knee has been killing me for about 3 weeks now. Ordered the knee sleeve and oh my days what a difference. Love it.

9 September 2025
Unprompted review
Brace-Yourself logo

Reply from Brace-Yourself

Hi Jake, thanks for your review, I am so pleased the Incrediwear Knee Sleeve has made such a difference, be careful on that skate board!

Rated 5 out of 5 stars

I putchased a knee brace from brace…

I purchased a knee brace from brace yourself last year. The customer service was great. I wanted to repurchase the same item this year from brace yourself but i found the product I was looking for cheaper elsewhere. I told Jeff, he got back to me quickly and price matched the product. Jeff sent my knee brace on a speedy delivery as well. Very happy. Great service as usual. Thanks Jeff

4 September 2025
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with!

What a pleasure this company has been to deal with! I needed a knee brace / support to help me in my journey back onto the hockey pitch, some months after knee surgery. I wasn't sure what sort of brace to buy, & ended up purchasing something that was uncomfortable [for me]. Jeff was so responsive - same day replies to my emails asking for help, with a no quibble willingness to exchange what I had bought for an alternative option, which arrived the very next day [& is amazing]! I can't thank Jeff and the team enough - absolutely outstanding customer service.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Fast and efficient. Had a slight problem with the product I bought (through no fault of the company itself) and the matter was rectified pretty much immediately. Absolutely top-notch customer service. Cannot recommend them highly enough.

28 July 2025
Unprompted review

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