What an amazing experience with a Truely professional service. BQ Watches are a cut above. Amazing customer service from start to finish. I have complete faith in this company. They are simply awesom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our first experience with BQ Watches and we cannot recommend them highly enough. We dealt with David, part exchanging a Breitling for a Rolex. He was extremely professional and patient and took time t... See more
Company replied
Excellent experience with Ben at BQ watches, sent an enquiry about a Rolex and Ben had all info and a video of the watch over to me in no time. Had a 5-10 minute call made payment online and received... See more
Company replied
I previously used BQ Watches to sell an item, and once again used them. They are a most efficient and trustworthy worthy Business, who gave me an excellent price for my watch. I would definitely recom... See more
Company replied
Company details
About BQ Watches
Written by the company
⚠️ Beware of impersonators: Our only official website is https://www.bqwatches.com
. We are not associated with any other domain, including websites such as bqwatchesuk.com or bqwatch.shop. If you believe you were misled by a fake site, please contact us directly at 01923 85 58 58 and report it to the NCSC.
BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.
All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.
BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.
While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.
We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.
BQ Watches is a market leader in buying and selling some of the finest luxury watches in the world, and we have over 30 years’ experience in the watch, retail and jewellery industries.
All of the watches that we sell are in pristine condition, and they are always boxed with all relevant paperwork and come with a 24-month guarantee.
BQ Watches hold continuous stock of all popular Rolex watch models, including the Datejust, Date, Day-Date, Submariner, GMT-Master, Explorer, Milgauss, Daytona and Yacht-Master ranges in a variety of materials, such as stainless steel, gold or platinum.
While we specialise in pre-owned Rolex watches, we also trade Breitling, Cartier, Hublot, Omega and any other high-quality luxury watch brands.
We don’t just sell watches, however, as we are proud to provide a wide range of services for both consumers and luxury watch traders. We not only have the benefit of decades in the industry, but we can offer numerous supplementary services, such as watch repairs, servicing, refurbishing and dial changes. We also supply and fit diamond dials and bezels at very competitive trade prices. Please feel free to phone us and make an appointment to visit us in our showroom in Radlett, Hertfordshire.
Discover the difference with BQ Watches
Written by the company
- Our promise to you
- At BQ Watches, we are committed to providing our customers with the highest standards of respect, care and service.
Contact info
74-76 Watling Street, WD7 7NP, Radlett, United Kingdom
- 01923 85 58 58
- info@bqwatches.com
- bqwatches.com
5.0
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just ordered a Tudor black
Just ordered a Tudor black
Hoping it arrives tomorrow for a gift
5 May 2026
Reply from BQ Watches
Hi Gail,
Thank you so much for the 5 star review and for choosing BQ Watches for your Tudor, a lovely gift. We appreciate you placing your order and understand how important timely delivery is for a present. If you need any help with delivery timings or have any questions, please get in touch with the team and we will assist right away. We hope it arrives in good time and that the recipient loves it. If you are happy with your experience, we would be delighted if you recommended us to friends and family who are into fine watches.
Thanks again for shopping with us.
Beautiful shop.
Beautiful shop.
We were offered hospitality and patiently shown a selection of quality watches by Jake.
These watches were beautifully presented and good value for money.
24 April 2026
Reply from BQ Watches
Dear Suzanne,
Thank you so much for your lovely review. We are delighted you enjoyed your visit and that Jake made you feel welcome, taking the time to show you a selection of quality watches. It is wonderful to hear you found the pieces beautifully presented and good value. I will share your kind words with Jake and the rest of the team. If you are in the area again, do feel free to pop in, we would be glad to assist.
If friends or family are considering a watch, we would be grateful if you pointed them our way.
Warm regards, BQ Watches.
Great buy
We recieved exceptional service from Nadia who was helpful and knowledgeable.
Our experience from arriving to departing was excellent.
Would happy recommend this company.
30 April 2026
Unprompted review
Reply from BQ Watches
Dear,
Thank you for your five star review. We are delighted to hear that Nadia looked after you so well and that your experience from arrival to departure was excellent. Your kind words will be shared with her and the team.
If there is anything more we can help with, whether it is a service, a valuation or finding your next watch, please do get in touch. We would also be grateful if you felt happy to recommend BQ Watches to friends and family. We look forward to welcoming you back when the time is right.
Warm regards,
BQ Watches
Had a really great experience at BQ…
Had a really great experience at BQ watches, the whole team were incredibly helpful and made the experience finding the perfect watch smooth and enjoyable. Huge thanks in particular to Colette who was exceptional - friendly, professional and knowledgable. Thanks so much to the whole team - I wouldn't hesitate to come back.
30 April 2026
Unprompted review
Reply from BQ Watches
Emma,
Thank you so much for your wonderful 5-star review. It is lovely to hear that your visit to BQ Watches was smooth and enjoyable, and that the whole team made a difference. Colette will be thrilled to read your kind words; she takes great pride in offering friendly, professional and knowledgeable service, and your feedback means a lot to her and to all of us.
We are so pleased you found the perfect watch and that you would not hesitate to return. If any friends or family are thinking about a watch, we would be delighted to look after them as well. We look forward to welcoming you back whenever you are ready.
Kind Regards,
BQ Watches
Rolex submariner purchase
Nadia and kaylie were amazing from start to finish. Very quick at replying to my messages regarding valuation for my watches to part-ex against a new model on there site.
Whole process went very smooth and will definitely return in the future and will recommend to others.
Love the new watch
Thansk agiain
10/10
29 April 2026
Unprompted review
Reply from BQ Watches
James,
Thank you for the brilliant 5-star review. It is wonderful to hear Nadia and Kaylie looked after you so well, with quick replies on your valuations and a smooth part-exchange towards your new Submariner. Knowing the whole process felt straightforward and that you love the watch makes our day. We are grateful for your intention to return, and we will be ready to help whenever you need us.
If any friends or family are thinking about buying, selling or part-exchanging, please do feel free to recommend us, and we would be delighted to assist them too.
Enjoy every moment with your new timepiece.
Ease of mind when selling.
Was a pleasure dealing with Nadia, she made the process of selling my watch, simple and easy. Two thing that when selling something expensive are hard to come by. Can't reccomend Nadia enough, thoroughly proffessional and a delight to deal with. Would happily use BQ again.
29 April 2026
Unprompted review
Reply from BQ Watches
Dear Mustapha,
Thank you for sharing such a lovely review. We are delighted to hear Nadia made the process simple and easy, giving you peace of mind when selling something so valuable. I will be sure to pass on your praise to her.
Your confidence in BQ Watches means a great deal, and we would be glad to help again whenever you need us. If any friends or family are considering selling or buying a watch, please feel free to recommend us and we will take great care of them.
Thanks again for choosing BQ Watches. Warm regards, BQ Watches.
Professional & Efficient
Very professional and efficient.
David was friendly and knew what he was talking about.
Lovely watch too.
Would recommend.
28 April 2026
Unprompted review
Reply from BQ Watches
Hi Charlie,
Thank you for taking the time to leave such a lovely review. I am delighted to hear you found the service professional and efficient, and that your new watch has hit the mark.David will be chuffed to know his knowledge and friendly approach made a difference. I will make sure your kind words reach him.
If you ever need anything, from a bracelet adjustment to advice on care or future pieces, we are only a call or visit away.
Should friends or family be looking for a watch or a valuation, please do point them our way. We would be very happy to look after them.
Kind Regards,
BQ Watches.
Best in class
Excellent communication. Very professional and high end boutique. Will buy again and as an avid collector found Collette knowledgable and focussed. 5 stars!
28 April 2026
Reply from BQ Watches
Dear PN,
Thank you so much for the glowing 5-star review. We are delighted you enjoyed the communication and found our high-end boutique professional. Collette will be thrilled to hear your kind words; she takes great pride in supporting avid collectors.
It is wonderful to know you would buy again, and we look forward to welcoming you back whenever you are ready. If any friends or family are considering a watch, we would be grateful if you pointed them our way and we will be sure to look after them.
Thanks again for choosing BQ Watches and for sharing your experience.
Working with Nadia to craft a deal …
Working with Nadia to craft a deal involving a part exchange to achieve the watch I was looking for, extremely helpful and professional
28 April 2026
Unprompted review
Reply from BQ Watches
Hi David,
Thank you for the 5-star review. We are delighted Nadia and Ilda could work with you to craft a deal and part-exchange that secured the watch you were looking for. She will be so pleased to hear your comments about her helpful and professional service. If there is anything else you need - advice, sizing, servicing or a future trade - we are only a call away. Enjoy your new watch.
If you are happy to, please do recommend us to friends or family who may be thinking about buying, selling or part-exchanging. Personal recommendations mean a lot to us.
Thanks again for choosing BQ Watches.
Ben was great
Ben was great - very informative open and transparent.. the watch is immaculate and I was very impressed with the venue.
28 April 2026
Reply from BQ Watches
Hi Lee,
Thank you for the glowing review and for choosing BQ Watches. I am delighted to hear Ben looked after you so well; his informative, open and transparent approach is exactly what we aim for. It is also wonderful to know the watch is immaculate and that you were impressed with our venue. Ben and the team will be thrilled to read your comments. Your support means a great deal to us.
If any friends or family are thinking about buying, selling or servicing a watch, please do point them our way and we will be pleased to help.
We look forward to welcoming you again.
Warm regards,
BQ Watches
Sold my Tudor watch here
Sold my Tudor watch here, great service and got good money for it
19 March 2026
Reply from BQ Watches
Hi Stephen,
Thank you for choosing BQ Watches to sell your Tudor and for sharing your experience. It is great to hear you found the service excellent and were pleased with the amount achieved.
We work hard to keep the process straightforward, transparent and hassle free, so your feedback means a lot to the team. If you ever decide to sell or buy again, we would be delighted to help.
If any friends or family are thinking about parting with a watch, please do feel free to recommend us. Many thanks again for your trust and custom.
Kind regards,
BQ Watches
Colette was very knowledgeable and…
Colette was very knowledgeable and super helpful. Would recommend!
27 April 2026
Unprompted review
Reply from BQ Watches
Thank you,
Emma, for sharing such a lovely 5-star review. We are delighted to hear that Colette was knowledgeable and super helpful throughout your experience with us. I will make sure she sees your comments, as they will mean a great deal to her and the whole team at BQ Watches.
Your recommendation means a lot to us. If any friends or family are thinking about buying, selling or caring for a watch, we would be grateful if you pointed them in our direction.
Should you need anything else in the future, please do get in touch. We are always here to help and look forward to welcoming you again.
Kind Regards,
BQ Watches
Great service
Great service! I had a Michael Kors watch battery changed.
Very friendly and great communication
25 April 2026
Unprompted review
Reply from BQ Watches
Mrs G,
Thank you for the lovely five-star review. We are delighted to hear you had a smooth experience having the battery replaced on your Michael Kors watch, and that our team came across as friendly and kept you well informed.
If there is anything else we can assist with in future, from another battery to a strap or a check over, we are here to help. If friends or family need a trustworthy place for their watches, please do point them our way.
Kind Regards,
BQ Watches.
Really great helpful service
Really great helpful service.
Over the moon with the quality of the watch
18 April 2026
Reply from BQ Watches
AM,
Thank you so much for the five star review. It is wonderful to hear you found the service really helpful and that you are over the moon with the quality of your watch. We put a great deal of care into every piece and every interaction, so your feedback means a lot to the whole team.
If you ever need any advice, adjustments or future servicing, we are only a call or message away. Enjoy your watch, and if you have friends or family thinking about a timepiece, we would be delighted to look after them as well.
Kind Regards,
BQ Watches.
The process was so easy
The process was so easy! We agreed a price and I paid easily on the link sent over. The watch arrived a few days later by Royal Mail (trackable) and it was exactly as described and in lovely condition.
Would definitely use BQ watches again
Highly recommend this company
18 April 2026
Reply from BQ Watches
Paul,
Thank you for the fantastic 5-star review. We are delighted to hear the process felt easy from agreeing a price and paying via the secure link to receiving your watch by tracked Royal Mail. It is great to know it arrived exactly as described and in lovely condition.
Your recommendation and willingness to use BQ Watches again mean a great deal to the team. If you need any aftercare or are looking for another timepiece, we are always here to help.
If any friends or family are thinking about buying, selling or part exchanging a watch, we would be grateful if you pointed them our way.
Thanks again for choosing BQ Watches.
Excellent experience from start to…
Excellent experience from start to finish.
The team were very easy to deal with, communication was excellent, and everything moved quickly. The part-exchange process was straightforward, with sensible trade prices offered.
The Radlett location is very impressive and has a real buzz about it. The staff are young, knowledgeable, and friendly, and Kaylie and Ben were both excellent.
I spent around two hours there. My trade-ins were examined and valued, I tried the pieces I was interested in, and we agreed a deal. I was able to leave with my new watch on my wrist.
The whole process was efficient, enjoyable, and completely hassle-free. I can’t fault them.
24 April 2026
Reply from BQ Watches
Hi Leigh,
Thank you for such a wonderful review. It is great to hear your experience was smooth from start to finish, with clear communication, a straightforward part-exchange and fair trade values. I am pleased our Radlett showroom made an impression and that the energy of the place came through. Kaylie and Ben will be thrilled to read your feedback, and I will be sure to pass on your kind words.
Enjoy wearing your new watch, and please do pop back any time if we can help further.
If friends or family are considering a watch or a part-exchange, we would be delighted to look after them too.
Thank you again for choosing BQ Watches.
Ilda was extremely patient and worked…
Ilda was extremely patient and worked with me to find a suitable and great solution for me. Through purchasing my watches to advising me on my next purchase it was an enjoyable morning.
24 April 2026
Reply from BQ Watches
Dear JOH,
Thank you for the wonderful five-star review. We are delighted to hear that Ilda made your morning enjoyable, from helping you purchase your watches to discussing ideas for your next addition. Patience and clear advice are exactly what we aim for, and I will be sure to pass your kind words on to her and the team.
If any questions come up as you wear and enjoy your pieces, please do get in touch - we are here to help. It would mean a great deal if you were to recommend us to friends or family looking for a watch, and we would be pleased to look after them too.
We hope to welcome you again soon.
Kind Regards,
BQ Watches
I can highly recommend both to buy and…
I can highly recommend both to buy and sell.
24 April 2026
Unprompted review
Reply from BQ Watches
Michael,
Thank you for the 5-star review and for recommending us for both buying and selling. It means a great deal to the team. We work hard to make the process clear, fair and enjoyable whether you are adding to a collection or letting a piece go, so it is lovely to hear that reflected in your experience. If we can help again, whether with valuations, sourcing a specific watch or simply answering a question, we are here.
If you have friends or family who might benefit from the same service, please do point them our way.
Thank you again for your support.
Top service
Excellent team. Really clear process for start to finish. Their establishment reflects the nature of the products they are dealing with. Very accommodating. 5 stars
23 April 2026
Unprompted review
Reply from BQ Watches
Jordan,
Thank you for your 5-star review. It is wonderful to hear you found the process clear from start to finish and the team accommodating. We take great care to ensure our showroom and service reflect the watches we handle, so your comment about our establishment means a lot. Your confidence in us is exactly what we want every client to feel.
If friends or family are considering buying, selling or servicing a watch, we would be delighted to look after them as well. Thanks again for choosing BQ Watches.
We look forward to welcoming you again.
Very Proffessional
I wanted to sell the watch to use the capital for something else. BQ offered me a fair cash price for my watch having consulted with other dealers. The price offered was very competitive.
23 April 2026
Reply from BQ Watches
Hi Paul,
Thank you for sharing your experience and for choosing BQ Watches to release capital from your watch. I am pleased to hear our cash offer felt fair after you consulted other dealers, and that the price was competitive. We aim to keep the process clear, quick and straightforward, so it is great to know it worked well for you.
If you ever need any further assistance, we are here to help. We would also be very grateful if you might recommend us to friends or family who may be thinking about selling or buying a watch.
Kind regards,
The BQ Watches team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.