Bpmerewards Reviews 

Like the above reviewer, I was also told that you have to spend £25 in one go if you want to use the 1000 points (£5 worth) that BP supposedly give you on registration. But it was worse than that: the second time I went back, I put £25 worth of petrol in, but now I couldn't use the points because I needed to earn 25 non promo points. The third time I went to fuel up, I was told the same thing, even though I showed my receipts and app saying I had earned over 50 non promo points. All embarrassing enough at the petrol station. But more frustration followed.

I decided I didn't want to go to a BP petrol station any more if I wasn't going to redeem my points because it's more expensive than my normal station. However BP rewards claims you can swap BP points for vouchers with other companies like love2shop and Amazon. But here, again, both the app and BP website failed. Every time I went to confirm my purchase of a voucher, it said

"Error

We’re sorry, something’s gone wrong. Try hitting refresh, and if that doesn’t work, please come back later.

TRN_BUSINESS_RULE_ERROR_RESULT"

This happened with any voucher type, different devices, and different Internet connections, so I know the error wasn't on my side.

Finally contacting customer service was a dead end: I eventually got an email reply giving a telephone number (0800402402) to call that kept disconnecting.

All in all, I would never have shopped at BP's normally but for reward points that would reduce costs at least to match my normal petrol stations...the whole experience has been frustrating, embarrassing and a bit of a con.

App told me I had points to spend and when going out my way to use them was told I can't use them until I spend 25 pound in store so a bit deceiving. It does say it in the small print but very misleading and the staff were as confuse at the Bp garage and no sympathy from customer service for being messed about, was told firstly it was 25 points then after 12 points? I know now but went out my way to use points and hit an embarrassing brick wall.

Not impressed.