Sales staff well versed regarding various product options, courteous & very helpful. Orders were sent out quickly, the one sent by Purolater arrived on time, however the one sent Canada Post ended up... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was glad to find a Navilink Lite from a Canadian supplier. Quick processing and communication. Reasonable delivery time through Canada Post, and was trackable. I would definitely order from BPH sal... See more
Friendly,professional staff. A better price than local dealer,fast ,safe delivery. This heat pump was for a large outbuilding. I may need a larger unit for our house in a few years and BPH is who I'l... See more
Company replied
They had exactly what I was looking for in a replacement furnace. It was a lot cheaper than shopping locally, and the shipping was quick. I talked directly with the staff, and he was very helpful and... See more
Company replied
Company details
- Heating Equipment Supplier
- also in
- Air Conditioning Store
- Boiler Supplier
- Furnace Store
- Hot Water System Supplier
- Ventilating Equipment Manufacturer
Written by the company
BPH Sales' wide selection of only the best in quality HVAC, hot water, and IAQ products from North America's leading brands, rest easy knowing that you and your loved ones will stay safe and warm. HRV or ERV air exchangers, tankless water heaters, boilers, combi-boilers, heat pumps, gas furnaces, unit heaters - we have you covered! From retrofits and renovations to new builds, our team of experts will help you to make sure you understand what products best fit your needs. We will only recommend products that we would install in our homes - a testament to our trust and faith in the quality brands and models we carry! Get in touch with BPH Sales today to find out more about their cross-Canada services.
Contact info
PO Box 255, S0G4L0, Silton, Canada
- +1-800-827-4306
- info@bphsales.ca
- bphsales.ca
4.5
Excellent
253 reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Reply from BPH Sales
Glad our team and delivery partners were able to deliver as hoped!
The BPH Sales Team
I would use someone other than Canada…
I would use someone other than Canada Post, haven't received unit yet but is in hawk and will get out tonight
22 April 2025
Reply from BPH Sales
Thanks for taking the time to leave your feedback, Kelly. We look forward to welcoming you back again in the future!
Reply from BPH Sales
Thanks for the positive feedback, Sam! Look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Thanks for the positive feedback about your shipment! Glad to hear our team and delivery partners delivered as expected.
The BPH Sales Crew
Top notch customer service
The team at BPH always give the best customer service anyone could ask for!
24 March 2025
Reply from BPH Sales
Spencer,
Thanks for coming back, again! Always a pleasure working with you guys.
BPH Sales Team
Excellent Customer Service
The customer service team at BPH Sales provided great service. I had previously purchased an HRV and was expecting to be able to use the existing controls that I had. That didn't work out, so the BPH team quickly confirmed what I needed and shipped them out. They also provided the 'HRV package' discount pricing, which was great.
14 March 2025
Reply from BPH Sales
Bob, glad to hear that our team was able to sort out your control compatibility issues satisfactorily!
Thanks for the feedback, and we look forward to welcoming you back again.
The BPH Sales Team
Received a damaged product that was…
Received a damaged product that was manufactured over 2 years ago. Unacceptable delays in receiving replacement parts.
14 January 2025
Reply from BPH Sales
Hi Kim,
Thanks for your feedback. After checking into this further with our technical team, this switch had been sent to the manufacturer who performed testing that showed this was damage caused by incorrect user installation. In these scenarios, we are quite limited in what can be supported via warranty as installation errors are not covered.
Apologies we can't help further here, but please make sure to hire a professional when installing electrical units.
We hope to have you back again and please don't hesitate to have your professional installer contact our technical team prior to performing the installation if there are any questions.
Best regards,
The BPH Sales Crew
Great support and advice
I ordered the wrong air exchanger at the beginning and BPH was agree to cancel the order and provide feedback to order the appropriate model .
Product was delivered according to my needs
5 March 2025
Reply from BPH Sales
Good day Denis,
Glad to hear our team was able to react in a timely manner to cancel the initial order, as well as help ensure you receive the correct solution for your home!
We look forward to welcoming you back again.
The BPH Sales Team
Reply from BPH Sales
Ronald, we are glad to hear you were happy with the overall experience!
Look forward to helping with your next upgrades or new home build project!
The BPH Sales Crew
Great customer service and arrived as advertised
Personal phone call as well as accurate tracking. Already installed and working perfectly.
4 March 2025
Reply from BPH Sales
Judy,
We try our best to answer all phone calls to give everyone their deserved personal experience! Glad to hear our technical sales team were able to make the time to help you out.
Look forward to having you back again in the future!
BPH Sales Team
Reply from BPH Sales
A+++?!?!? Greg, you make us blush :)
But honestly, thank you for such positive feedback. It is always nice to hear when customers are happy with level of service, even when small mishaps had taken place.
Greg, we look forward to helping with your next projects!
The BPH Sales Team
Well Done BPH
Ordered my Lifebreath Max 155 after consultation with the team at BPH. Easy, quick to react and delivered hassel free. Makes for a great start when upgrading in your home.
14 February 2025
Reply from BPH Sales
Hi Rick,
Glad to hear our technical sales team were able to help you out with finding the correct HRV solution!
We look forward to supporting you with your next HVAC, hot water, or boiler projects!
BPH Sales Team
Good experience
12 February 2025
Reply from BPH Sales
Hi Ronald,
We are happy to hear your overall experience was a pleasant one! Appreciate the positive feedback and look forward to welcoming you back again.
The BPH Sales Team
Called this business and spoke with a…
Called this business and spoke with a Brad who was above and beyond. He was very knowledgeable and appreciated the great service and advice.
14 February 2025
Reply from BPH Sales
Hi Derek,
Glad to hear Brad and our technical sales team were able to help you out! We will make sure Brad receives this feedback - positive feedback such as this is always a nice way to start a week!
We look forward to having you back again, Derek.
The BPH Sales Team
Recently purchased a Napoleon Furnace…
Recently purchased a Napoleon Furnace and AC unit from BPH, great service and quick delivery.
14 February 2025
Reply from BPH Sales
Hi Paulo,
Hope you enjoy your new furnace + AC combo! We love the Napoleon products, and also love they are made right here in Canada!
Paulo, we look forward to having you back again and appreciate your business.
The BPH Sales Team
Reply from BPH Sales
S. Grondin,
You are welcome! We look forward to welcoming you back again in the future and appreciate the positive feedback.
The BPH Sales Crew
Excellent service
Excellent service even with an error on BPH’s part which was immediately fixed and very well handled. Tremendous service!
6 February 2025
Reply from BPH Sales
Hi Simon,
Glad to hear our team was able to correct the error and meet your expectations!
We appreciate your feedback and look forward to welcoming you back again in the future.
The BPH Sales Team
Reply from BPH Sales
Tom,
Glad our service met your quality and timing expectations! We try our best and appreciate the feedback :)
The BPH Sales Team
Online Order Process Lacking
The Online Purchase it self was fine. It was after that that was lacking. I did get emails the orders was processing but not estimated date. I then got an email say the order has been shipped. Once again no date. The was no courier company listed and no tracking number. Did not have a clue who or when the item would arrive. The item showed up in my mailbox. The box the item was open. it did not show any signs of having any type of taping to keep the box shut. The item I order was in a sealed bag so hoping the item will work when installed. The $20 delivery fee was a bit steep as well. I could have picked up at the Sales office here in Regina but was told I could not since I do not have a company entity.
31 January 2025
Reply from BPH Sales
Good day Darcy,
Thank you for your feedback, disappointed to hear we could not meet all your expectations.
Regarding the local pick-up, we don't do local pick-ups direct from our facilities due to internal regulations. Whether you are a commercial or private purchaser, this remains the same. Apologies if this was not made clear to yourself pre-purchase.
Should you ever have an urgent need for immediate pick-up in the future, please contact one of our sales agents directly to discuss by phone and they may be able to arrange a short term immediate solution.
We hope the controller installation went well and look forward to any further feedback you may have. We will do our best to improve our shipment transparency moving forward.
The BPH Sales Team
The only improvement would be quicker…
The only improvement would be quicker shipment of the product, Manitoulin transport did a great job, just needs to leave your warehouse quicker if possible.
20 January 2025
Reply from BPH Sales
Hi Neil,
Appreciate your candid feedback! We will share the information with our orders and shipping teams to review your order and see where we can improve in the future.
We look forward to welcoming you back again.
The BPH Sales Team
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