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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the food, noting that it stands out from other meal prep services. Many appreciate the variety of delicious, well-balanced meals, with options for specific dietary needs, and find the portion sizes to be good. The service is also highlighted as convenient and a time-saver, with many people enjoying the taste and transparency of the macros. However, some people were dissatisfied with issues related to their orders, such as receiving incorrect or duplicated meals, or having their selections changed without communication. A few other people also felt that the customer service was poor, mentioning slow responses, difficulties with the ordering system, and problems with cancellations and refunds. Some customers also noted that portion sizes were too small for the price.

What people talk about most

Product

People report positive experiences with the product. Customers praise the delicious, fresh, and healthy... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the food for being fresh,... See more

Order

Customers had negative experiences with order. Many reviewers reported issues with the ordering system,... See more

Customer service

Consumers find customer service to be negative. Many reviewers describe the customer service as horrific,... See more

Service

Clients share positive opinions on service, with many considering it superior to other meal prep companies.... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve been using Bozu for almost a year now and have had an overall great experience. I’ve tried several other meal prep companies, and I can confidently say Bozu stands out when it comes to food... See more

Company replied

Rated 5 out of 5 stars

Absolutely loving Bozu! I’ve tried quite a few meals now and I’m amazed every time. Really great variety - all fresh and full of flavour. Something for everyone no doubt, well-balanced meals and re... See more

Company replied

Rated 5 out of 5 stars

I am following a keto diet plan and these meals are just what I have been searching for, delicious good portion size, the macros are all worked out for me, I am thoroughly enjoying the flavoursome fo... See more

Company replied

Rated 5 out of 5 stars

Been with Bozu for a good while now and they are perfect in every way! You will not find a better meal prep thank these guys!! I’ve been with a lot of meal prep companies and this one is pushi... See more

Company replied


Company details

  1. Online Food Ordering Service

Written by the company

Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!


Contact info

3.9

Great

TrustScore 4 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience with a company

Worst experience with a company, communication is poor, problems with ordering system, cancelled my subscription and they charge and do an order after I’ve cancelled a week later?! I would avoid as too much of a headache.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

This is the absolute worst meal prep…

This is the absolute worst meal prep company probably of all time. Decent jerk chicken but the customer service is genuinely horrific they absolutely stink at responding to simple emails. Do not buy from them; choose another meal prep company.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

The food is fresh and very tasty

The food is fresh and very tasty. Would give 5 star if the user journey was better. The website is poor and ordering system lacking clarity. Luckily they have an efficient chat feature at least to answer any of the many questions that arise due to their system not being great. Been on two weeks and the food is really superior to other prep companies, just hoping for a new menu for next order and some improvements to user journey. (Such a shame because of food quality being so high)

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Lying scammers

Tried giving my bank false shipping info to make it look like they sent my order out when they never did however you can look up the info on dpd website and they confirmed that it’s not been sent just got my money back cheers scammers

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great for keto diet

I am following a keto diet plan and these meals are just what I have been searching for, delicious good portion size, the macros are all worked out for me, I am thoroughly enjoying the flavoursome food, fresh and healthy.
The support is fantastic and they were very helpful with my questions,I highly recommend this company.

24 February 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Ruth,
Thank you for your amazing review, your experience is what drives us. We are extremely passionate about the food we provide and the support we give and when we receive great feedback, it encourages us to push ourselves more.

Rated 1 out of 5 stars

Terrible company

Terrible food, terrible customer service and all round terrible experience, highly recommend staying well clear of ordering from this company.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Been with Bozu for a good while now and…

Been with Bozu for a good while now and they are perfect in every way! You will not find a better meal prep thank these guys!!

I’ve been with a lot of meal prep companies and this one is pushing way above anyone else! You won’t crave any junk food when your on these as they make fast food taste disgusting compared to them.

The food is delivered on time every time, packed perfectly and ready for you when your on these go!

Thanks to all the fab chefs and Jordan the main man for getting things sorted and is always one message away on WhatsApp!! Which is ideal in the modern world!

3 February 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Mark,
Thank you so much for your review, it is very uplifting to hear that you value what we do. The penultimate satisfaction for us is when our customers report how happy they are with our service.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Outstanding meal prep service from start to finish. The food is fresh, full of flavour, and clearly made with real care and quality ingredients.

1 November 2025
Unprompted review
Bozu logo

Reply from Bozu

Hello John,
Thank you so much for your review, it is very uplifting. We love what we do but we love it more, when our customers express how happy they are. We hope you continue to enjoy our service.

Rated 5 out of 5 stars

great food

great food, always fresh, taste so good great service! 👌

3 February 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello,
Thank you for your positive review, we value what we do, but we value our customer feedback more. We hope you continue to enjoy our service.

Rated 5 out of 5 stars

5 star!

Great food, great team at Bozu always flexible with requirements.

Helping me get results.

3 February 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Kathaharan,
Thank you for your review, it is very uplifting. The best part of our service is when customers report how happy they are are. We hope you continue to enjoy using our service.

Rated 5 out of 5 stars

A personal touch to resolve an issue

This is a company that values it's customer's experience to the point that the owner of the business took made contact to get to the bottom of the situation and come to a resolution.

Starting my subscription with this company just over 3 weeks ago, there were a couple of "teething issues" that when totted up did cause some frustration. However I found them easy to contact, extremely responsive and genuine in their approach.

The product itself is of a high standard. If you use this company and run into any issues, I would urge you to reach out to them. They will find a way to make it right.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Food was very bland and they keep…

Food was very bland and they keep trying to take money out my account everyday even though i have cancelled the subscription after the second week when they told me I MUST pay for 2 weeks and now they keep trying to take money for the 3rd week everyday. They are not replying to emails either this business is not run professionally, I have had to contact my bank SCAMMERS

20 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Azim Hussain,

Your review was written the day after you contacted us, and I can confirm that you did receive a response within one week of your original email. We do not respond within 24 hours, as we prioritise investigating and resolving customer concerns rather than a rushed reply.

You can cancel at any time through your personal dashboard. This process triggers a series of automated actions that would have prevented the situation you described. However, you sent your cancellation request to our general email box, which meant it was not actioned automatically.

Despite this, as a gesture of goodwill, we have accepted your cancellation, and we have cancelled all payment attempts accordingly.

Given the above, we take umbrage with your characterisation of us as “scammers and unprofessional.” We have always been prompt, respectful, and accommodating.
Our apology for any inconvenience or issues you experienced still stands.

Rated 1 out of 5 stars

Horribly overpriced food, not fresh, overpriced

Horribly overpriced food. Didn’t seem fresh and when I asked to cancel membership I was met with the rudest customer service - NEVER order food from here.

1 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Maddy Herbert,
Following a thorough internal review and communication with Trustpilot, we have confirmed that you are not, and have ever been, a customer of Bozu Ltd.
We have repeatedly requested supporting evidence to validate your claim, and none has been provided.
Under Trustpilot’s updated policies, regretfully, they no longer remove unsubstantiated reviews and their suggested recourse is for businesses to issue a public response.
Whilst it is disappointing to have to address reviews that are not genuine, we believe in transparency and protecting the integrity of our service.
We welcome feedback from verified customers good or bad and we remain committed to offering immediate resolution.
Furthermore, we will continue to deliver a premium service and supporting our real customers with honesty and accountability.

Rated 5 out of 5 stars

Absolutely loving Bozu

Absolutely loving Bozu! I’ve tried quite a few meals now and I’m amazed every time. Really great variety - all fresh and full of flavour.

Something for everyone no doubt, well-balanced meals and really nice desserts. You know you’re getting exactly what you need without any compromise on taste. Highly recommend!

14 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Zavier,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best

Rated 5 out of 5 stars

Been using Bozu for a good few months

Been using Bozu for a good few months, and everything from start to finish has been great. The meals are fresh and great-tasting, and the macros are recorded on the front of the tub for full transparency.I've used plenty of meal prep companies over the years they all lacked flavour and I was just eating for the health benefits and not the flavour but with bozu every meal feels like a cheat meal they taste that good.

14 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Jonty,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best

Rated 5 out of 5 stars

Flavour is unmatched

I’ve tried many different meal prep companies and BOZU is by far my favourite. It’s convenient, filling and delicious. I highly recommend the jerk chicken - it was unreal

12 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Savana,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best

Rated 5 out of 5 stars

10/10

Brilliant food, recommended to my family and friends ! Will be buying more

9 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Noah,

Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.

Rated 5 out of 5 stars

Really good quality meals

Really good quality meals, would definitely recommend!

10 January 2026
Unprompted review
Bozu logo

Reply from Bozu

Hello Zara,

Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.

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