BOY LONDON Reviews 

Had a clothes haul from Boy London. Spent £225 and ALL the white T-shirts they sent me were COVERED in stains. It's so gross. They clearly have no quality control set up. Why would you send people clothes like that?

I've sent the clothes back now. I'm waiting for an exchange and them to pay the return postage fee. I'll update this when Boy London have cared to comment and apologise because they haven't responded to my email yet.

EDIT: 2 WEEKS LATER, this company hasn't responded to 4 of the emails I've sent them over the past couple weeks. Getting worried because I sent back roughly about £180 worth of clothes that I KNOW they've received (thanks to track) and I've heard nothing from them.

UPDATE 2:
I called them and they're claiming they never received my return and that they never received any of the 3 emails and 2 webform messages I sent them. I'm waiting for a response but it looks like I'll have to take legal action against them.

If this tells you anything, it's that Boy London is an ingenuine company and will screw you over

FINAL UPDATE:
After the call, I received an email confirming yes, they did receive the clothes and they'll send me the exchange right away. A few days later I received 1 of the 6 items they owed me.

5 emails and 2 phone calls later I have now received all the exchanges plus the postage fee but it took 28 days and A LOT of complaining. If I hadn't continously called them and put them on the spot, they wouldn't have done anything at all due to their massive "backlog of emails" - their words.

The sad thing is all the white tshirts I received have stains on. Not as stained as the ones I sent back but still pretty bad. After all the hassle I really can't be bothered to keep chasing them so I'm going to take the loss.

I can't understand how this company is so highly rated but all their reviews are really old. I hope you read this and know that this is what things are really like as of July 2022. Maybe the company is under new management, but it sucks now.

They gave me a 15% discount code as an apology but I'm not dumb enough to shop with them again and you shouldn't be either

The website is user friendly and the quality of clothing is high quality unlike other brands. My orders where delivered by DHL and they ensure the address was correct and they were delivered within the time frame expected.

It’s not nice I give the order I don’t receive nothing
They take many and don’t send nothing

Excellent service!

What better present for my PSB fan husband than a BOY London cap as seen on Chris Lowe. Quick delivery and great quality. Would definitely recommend.

great product from iconic brand BOY; efficient service, beautifully packaged and fabulous quality

Great service and quality couldn’t ask for more

Bad experience. First time shopping with BOY LONDON ordered a sweater for my daughter for an event received shipping conformation then received an email stating that the item was not available just days before event not happy to have to source new outfit terrible service.

I orderd a XS by mistake. I sent back for an exchange For XL. I recieved an email on 31st March confirming a new hoodie had been sent. To date ni exchange, no communication, nothing! RIP off merchants buyer beware!

Good service and delivery

Wrong item sent.
Update: I called customer service and they informed me that the wrong picture was used in the original listing. Adding one star to this review as the customer service agent was really friendly and helpful.

This is a great looking, good quality t-shirt with a fantastic design on the back
Just be careful to read the washing instructions and do hand wash it!
My son put his in the wash basket and I made the mistake (second time of washing - just wasn't paying attention as I'd hand washed it previously), of putting it in an ordinary wash.
If you do this, the raised felt on the back design WILL come off.
I felt so bad I bought him a new one to replace the one I ruined and won't be making the same mistake again!
It does look great on and is very well made
Great service and quick delivery too

Well packaged, great quality also.

Boy London keep up the great work.

Very good , i like it

I ordered 2 T shirts (L) size. The first t shirt is perfect but the 2nd is small which annoyed me

I love BOY and thought it was gone forever. So glad to be able to wear their clothing again.