Like the fact there is a sample kit, purchased it and have been using it in professional setting for a couple weeks now…I’m a fan, especially for the price, you get some good tools.Generally prefer a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing, high quality toolkit for my Ducati Multistrada adventure bike. Comes with everything you need in a fairly compact and rugged case. I love when companies prioritize quality, customer experien... See more
Company replied
Bought this tool box for my fiancé, he loves it and it rolls like a dream! Sturdy and well constructed. Delivery via freight was a breeze and came well packaged. We had some missing items, but custome... See more
Company replied
From start of quote to final product arriving I have been impressed with BoxoUSA. Quick response for a quote all the way to receiving the tools and I requested a entire toolbox tools from them. Price... See more
Company replied
Company details
Written by the company
BoxoUSA is your trusted partner for high-quality tool solutions tailored to professionals and enthusiasts alike. We specialize in customized tool boxes, portable tool rolls, and precision-crafted EVA Foam tool organization to keep your workspace efficient and organized. Whether you’re tackling projects in manufacturing, powersports, automotive, or motorcycle maintenance, we provide application-specific tool kits designed to meet the unique demands of your industry. With second-generation leadership and a commitment to innovation, BoxoUSA delivers durable, reliable tools that stand the test of time. Each product is backed by our lifetime warranty, giving you peace of mind and unmatched value. From compact tool rolls perfect for on-the-go jobs to large-scale tool boxes for professional garages, our solutions ensure you work smarter, not harder. At BoxoUSA, we blend professional-grade craftsmanship with a passion for premium organization and efficiency. Whether you’re fine-tuning a motorcycle or maintaining heavy equipment, BoxoUSA tools empower you to achieve your best. Discover the difference with tools built to exceed your expectations.
Contact info
16912 Von Karman Avenue, Unit B, 92606, Irvine, United States
- 714-499-9918
- customerservice@boxousa.com
- boxousa.com
4.7
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't know 6 or 7
Hight quality tool set. Very nice foam tool cutouts easy to grab tools.
When the tools arrived no issue with the packaging arrived without a scratch. The box with the tool sets arrive with a small fist sized hole in the side, but no degradation of the tools inside the box.
Overall I give the set a 5 outta 5 good high quality hand tools.
14 November 2025
Reply from BOXO USA
Hi Webber! We hope you’re enjoying your 3-drawer toolbox and 133-piece metric tool set! We appreciate your support
Of course the service was great from…
Of course the service was great from the company and I recommend them highly American made products but the delivery process was horrible. They literally threw my box and wasn’t respectful with the product.
13 November 2025
Reply from BOXO USA
Hi Maria! It’s great to read your 5-star review. We appreciate your feedback, and we’re sorry that your delivery experience was not satisfactory.
High quality
High quality, solid build, and looks great. The tools are top-notch and everything’s super organized. Minor weight issue, but still worth every penny!
2 December 2025
Unprompted review
Reply from BOXO USA
Hi Rosa,
Thank you for your review! Our tools are truly amazing!
Eh not the best
They make returning so hard and charge a restocking fee. Very frustrating. Also, the portable toolbox is SO heavy. Giving two stars because it does look like nice.
18 November 2025
Reply from BOXO USA
Hi Avery,
Thank you for your feedback! We hope you understand our return policy. Our customer service team has reached out but hasn’t received a response. We’re eager to assist you, so please get back to us soon!
Reply from BOXO USA
Hi Andy,
Thank you for your review!
Great tools
Great tools, great price, guys at the Cleetus event were great to deal with!
18 November 2025
Reply from BOXO USA
Hi Jesse, We appreciate your review!
Amazing support & products
Amazing support as always! Great pricing and fast delivery. I've been a customer of BOXO for almost 10 years now. I've never had a single issue. The tools themselves as well as all of the boxes have operated perfectly.
14 November 2025
Reply from BOXO USA
Hi Joey!
I want to extend my heartfelt thanks for your invaluable support and feedback. Your insights mean a lot to us, and we truly appreciate your contributions!
Customer service was great and very…
Customer service was great and very knowledgeable about their products
14 November 2025
Reply from BOXO USA
Hi Casey,
We have an incredible team, and we truly appreciate your review!
April from customer service was a fantastic help
April reached out to me by phone and email regarding a backordered tool and sent me a replacement
24 October 2025
Reply from BOXO USA
Hi Shyla, We are pleased to hear that our Customer Support team member, April, successfully assisted you and ensured a replacement was shipped. We value your business and are happy to have resolved this for you.
Lost the tool roll off my motorcycle
Lost the tool roll off my motorcycle. In replacing the tools I decided to go with Boxo, as they sell good quality tools at reasonable prices. Have been very satisfied with all the products I have purchased from them.
24 October 2025
Reply from BOXO USA
Hi Frank, We appreciate your review! Thank you for your support and for being a part of the BoxoUSA family.
Reply from BOXO USA
Hi Willie, Thank you!
Amazing quality, ease and experience
Amazing, high quality toolkit for my Ducati Multistrada adventure bike. Comes with everything you need in a fairly compact and rugged case. I love when companies prioritize quality, customer experience and ease.
Speaking as a senior PM at Google, the2e folks make great products.
27 October 2025
Reply from BOXO USA
Hi Ameer,
We truly appreciate you taking the time to leave us a 5-star review!
We are stoked to hear that the Adventure Motorcycle Roll is a great fit for your Ducati Multistrada adventure bike and that you're enjoying our product. Your feedback is incredibly valuable to us and helps other riders in their decisions.
Thanks again for your support and for being a part of the BoxoUSA family. We look forward to continuing to provide you with high-quality tools for your adventures.
Very fast and great service
Very fast and great service. However tool box wheels are not level and theres some damage. They were very great at resolving the issue just make sure to open it immediately
26 October 2025
Reply from BOXO USA
Hi Josh,
Thank you for reaching out to us with your review. We are very sorry to hear that you are experiencing an issue with your Pro Series product.
I see that our Customer Support team is already assisting you with this matter, and we appreciate your patience as we work to resolve this for you.
Great Service.
17 October 2025
Reply from BOXO USA
Thank you, TJenks! We appreciate your 5-star review.
Reply from BOXO USA
Hi Pops,
Thank you for your fantastic review! We're so glad you're enjoying your Combo Tool Roll and appreciate you sharing your experience.
Quality was upto expection
17 October 2025
Reply from BOXO USA
Hi Asadullah,
We truly appreciate your 5-Star review.
Reply from BOXO USA
Hi Gregory,
Thank you so much for sharing your amazing experience with us! We truly appreciate your review.
Quick delivery nice compact set with…
Quick delivery nice compact set with room to expand excellent for what I’m doing with it thanks
13 October 2025
Reply from BOXO USA
Hi Al,
We're glad to hear you had a great experience and are enjoying your tools. We appreciate your feedback.
I’ve been buying Boxo for years
I’ve been buying Boxo for years. They never disappoint. Had an ordering issue which was solved quickly by customer service. All tools arrive perfectly and packaged great.
6 October 2025
Reply from BOXO USA
Hi Squatch, Wer'e glad to hear our customer support was able to assist you and resolve your issue. We appreciate your review, we hope your enjoying your tools.
I love the tools
I love the tools. They’re amazing. The only thing that I could change about my experience to be perfectly honest is if it would’ve been sent UPS or FedEx post office told me it would arrive on one day and it didn’t arrive for four days later.
6 October 2025
Reply from BOXO USA
Hi Kenneth,
We appreciate you taking the time to leave a 5-star review. We're glad you're enjoying your tools, and we apologize for the delay you experienced with UPS.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.