Box of Hugs London Reviews 

2,551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the thoughtful, varied selection of items. Many appreciate the excellent service, noting the ease of ordering and efficient communication. The delivery service is frequently highlighted for its promptness and reliability, ensuring gifts arrive as expected. People highlight the joy and positive emotional impact these thoughtful gifts have on recipients. The ability to personalize boxes or choose from a wide range of unique items is a significant draw, making each gift special. Many customers frequently express their intention to use the service again, demonstrating high satisfaction and loyalty.

What people talk about most

Product

People report positive experiences with product, often expressing delight and satisfaction with the items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Order

Customers report positive experiences with the ordering process, finding it smooth, easy, and straightforward... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,551)

417 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Hampers

Have used these a few times, such a lovely idea. I know its put a smile on some faces

30 March 2026
Rated 5 out of 5 stars

Thank you so much

Thank you so much, sent this box from Australia and it was very smooth. Great selection of choices for the personal box as well!

26 March 2026
Rated 5 out of 5 stars

This is such a lovely gift box

This is such a lovely gift box. This is my second time ordering it for my daughter currently living in London and we are from Canada. Every gift was so suited to her as she is 26 and Ioved the chosen items. Delivery was easy. Great gift!

1 April 2026
Rated 5 out of 5 stars

Lovely treat.

Gift was bought as a treat for my daughter. She loved it and thought it was a lovely idea. Cute socks and yummy hot chocolate.

30 March 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, prompt delivery and recipient very happy. Thank you

30 March 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Susan,

Thank you for your lovely review, it really means a lot to us.

We are so pleased that you found our site easy to use and that your recipient was happy with their box of hugs.

We hope to see you back again soon.

Best wishes
The Box of Hugs Team

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