Box of Hugs London Reviews 

2,556
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Company replied

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,556)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

5 February 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made a mistake and a real friendly human contacted me! Super friendly, super helpful, all resolved. The gifts were amazing and I loved being able to pick the perfect gifts for my person, great range and well priced. I will definitely use them again, so nice when you are abroad and can send a thoughtful gift.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Hugs

I was kept informed about my order straight away and shipping information was regularly updated as well. My order was delivered on the right day and my sister loved it!

29 January 2026
Rated 5 out of 5 stars

Absolutely brilliant gift

Came across this company by pure accident when looking for a gift to cheer a friend up and it was just what I wanted. The pre packed boxes looked great but then being able to choose your own items was brilliant and so many things to choose from. I had to stop myself from picking too many items for the box size I had selected. When received my friend was really impressed by the items and the packaging. Will definitely use again. Thank you x

29 January 2026
Rated 5 out of 5 stars

Perfect gift boxes

Have used Box of Hugs a couple of times now. I always get a excited thank you message from the recipients! Gifts come quickly and are always packaged well. Theres a great selection to choose from, Will continue to use 😊

27 January 2026
Unprompted review
Rated 4 out of 5 stars

Very good

Concept is great.
I ordered a box of hugs to send to a family member. The contents are good. I would of preferred the tea pig box to the substituted x2 sachets as they are better & also look more presentable in the box, additionally notification prior to any changes would of been helpful to check any substitutions are satisfactory & to ask if I would still like to continue with my order.

27 January 2026
Rated 5 out of 5 stars

A lovely gift option

Great choices to make a box really personalised. Easy to use website. Box arrived the next day and the recipient was delighted :)

3 February 2026
Rated 5 out of 5 stars

Something different.

I was really pleased to come across this store on line to send my niece a get well soon book.
Great service from ordering to delivery.
Great quality products.
Highly recommended and I will definitely be using them again.

28 January 2026

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