I am pleased with my 2nd and 3rd order having bought of them the first time and the size as recommended by them was completely wrong and having contacted them they made some statement about it been... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Originally ordered 14 large Boxhero
Originally ordered 14 large Boxhero, based on their size chart. Upon their arrival discovered they were to large and were the longer legged Boxhero’s. Went to refund then when customer service, via e-mail, in formed me I could exchange my full order & keep my original order, for a small processing fee.
It took several more e-mails to get anyone to reapply so it could provide their needed information for my exchange. Provided a medium size, standard (short legged) based on their returned e-mail information on leg length. Also provided a shipping address and had to wait several more days to receive an invoice, so I could pay the small fee. Once this all was done and received a confirmation of my exchange, I had to wait almost 2 weeks for delivery. I felt this was to long, but at least they arrived. Upon checking the exchange I discovered that the Boxhero’s were the newly requested size, but they were not the short legged Boxhero’s I was expecting. They were the longer leg length boxers. They fit properly and I can deal with the longer leg length boxers’ as I’m not going through the exchange process again.
As for the Boxhero boxers, I love their comfortable feel, their cooling ability and support. I would recommend them to any male wanting something better than regular cotton boxers.
The comfort and breathability is…
The comfort and breathability is refreshing !!
Amazing boxers
Amazing boxers, super breathable, amazing colors, amazing fit, super comfortable and sexy and utterly gorgeous and amazing.
Sent me the wrong size in early March & nothing since.
Sent me the wrong size in early March & after countless emails, promises & apologies from Boxhero, I’m still awaiting my order. After sales service is non existent!!! Take your money & run. Daren’t think what a warranty call might conjure up……… probably nothing though. Be lucky to get a reply.
Great fit and support
These boxers provide the perfect amount of support without feeling tight. I’m very impressed! Customer Service team is good.
The boxer material is comfortable
The boxer material is comfortable, they fit well, and they did a decent job of moisture wicking while I played pickleball for a few hours. The one downside is that the legs do ride up. I know other brands either have a tighter leg hole or incorporate silicone dots that grip and hold in place. I am still satisfied but that's an opportunity to improve these from good to great
The underwear is a good product so far
The underwear is a good product so far. I can’t answer about the longevity of it because I have worn them a short time.
People should know before they order…
People should know before they order that there is NO customer service!! I have called, left messages, and emailed and no response. They sent the wrong product and there seems no way to get their attention. Whether the product is the greatest or not, if you have no customer service it’s success will be short lived. So aggravating!!
As expected
The boxers are every bit I was hoping for. Light and airy, yet supportive. Thanks
Great value for premium quality
I’ve tried other high-end brands, but Boxhero beats them all. The comfort is unmatched, and they last longer than anything I’ve worn before. Highly recommend!
Comfortable.
I’ve worn these for a few days now and here are my comments:
1. They are very comfortable during day. Slightly more comfortable than the Andi’s I have liked and significantly more comfortable than the few pair of cotton briefs I have left.
2. Like everything else I’ve worn at night, they bunch and bind.
I love the way they fit
I love the way they fit, and they don't ride up.
The product was exactly as advertised
The product was exactly as advertised. Love the fit and the bundle was a great value.
It's 2026 and boxer shorts take more than 2wks to deliver
In 2026 and the age of next day or even same day delivery how am I still waiting for products 2 weeks after ordering.
Not like delivery was free so makes me wonder what I've bought, if it is good enough and what the chance of return and refund is if I do not find satisfaction in the quality. Starting to regret the order, useless tracking and they seem able to send marketing emails but not updates. Pants
I'm not the type to leave reviews, but this is worth 5/5
I'm not the type to leave reviews, but this is worth 5/5. Super comfortable, you feel good in it. Affordable price for the top quality, my wife finds it sexy
I like them except for the fact there…is no fly
I like them except for the fact there is no fly. Also, I'd like to buy 2 or 3 pairs of grey.
COMFORT PERSONIFIED
I’m a 68 year old man and It’s taken me about 50 years looking for boxers I finally found them from your company they fit perfectly and keep the Crown Jewels comfy and cool all year round you don’t know your wearing them they are comfort personified
THANK YOU
MR S M LEE
Most comfortable underwear I’ve ever tried
Pleased with the fit and comfort of these boxers, they really keep the “boys” cool and comfortable and they look good on!
Comfort you can count on
I’ve worn many brands over the years, but Boxhero is in a league of its own. The quality is consistent, and they’re comfortable no matter the situation – work, gym, or lounging at home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








