Wrong size product delivered, company agreed to replace the order if I paid again for shipping and sent proof of payment.Paid shipping and sent receipt but had no notification of shipment of replaceme... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you live outside of the UK, I would steer clear of purchasing shoes from Boxfresh. The prices are deceptively listed in American dollars, so if you aren’t American the prices seem deceptively low.... See more
Having had two great pairs of Boxfresh Clyston shoes over the last three years, I was keen to stick to the same brand. I ordered and paid for a pair of Boxfresh Cladd shoes (Clyston no longer availabl... See more
Great experience, super fast shipping and even arrived 5 days sooner than expected! I am so happy to be able to buy direct from Boxfresh online since there are no longer any stores near me in Canada... See more
2.1
Poor
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super quick international shipping but…
Super quick international shipping but expect to pay duties on delivery. Overall great shopping experience.
7 February 2019
Unprompted review
I love Boxfresh and have bought their…
I love Boxfresh and have bought their shoes the past 9 years now. This is the first time I ordered shoes on-line from Boxfresh...and it will be the last. What I thought was a purchase of $147.13 turned into $289.89. The first mistake was my fault. I thought I was purchasing in CDN dollars but it was in US dollars...that one is on me. (The conversion was $200.42 CDN). Then I had to pay duties on my purchase once it entered Canada. The charge was $89.47. I would warn anyone wanting to purchase shoes from Boxfresh on-line about the actual cost. I know I will be happy with my shoes but I would never purchase on-line again from Boxfresh.com.
5 February 2019
Unprompted review
Quick fast delivery...
Quick fast delivery...
Was not expecting the $92.00 addition duty delivery charge upon delivery though:( Wish that was more clear on the website during checkout. Got a free back pack though and it is awesome:)
4 February 2019
Unprompted review
GREAT SERVICE AND FAST DELIVERY!
16 January 2019
Unprompted review
good transaction
12 January 2019
Unprompted review
Excellent shoes and customer support
Excellent shoes and customer support. Quick dispatch.
10 January 2019
Unprompted review
Good day
Good day, i actually bough my first shoe from CA around 3 years ago from your brand, it last untill today and looks new. I looked into the market couldn't find similar quality and design with such decent price. So I found your online store and here i am ordering and getting it in short time.
Keep up the good work and insllah you open your store in KSA.
10 January 2019
Unprompted review
Nice shoes but the sizing is on the…
Nice shoes but the sizing is on the small size. I needed a size 10 in Boxfresh where I normally take an 8.5 in other makes.
5 January 2019
Unprompted review
Great service
Great service, very pleased I could return shoes in exchange for a different size no problem at all.
5 January 2019
Unprompted review
Love the shoes
Love the shoes. I’m from France and the delivery is really fast. Appreciate
3 January 2019
Unprompted review
efficient service
efficient service. quick to get product shipped out. packing and shoes arrived mint condition all the way to Canada quick. affordable pricing good quality. keep up the good prices and quality I will come back.
more clarity on shoe sizing being listed in UK size would be good for those who might think its US.
19 December 2018
Unprompted review
The service is good but tracking the…
The service is good but tracking the shipment is terrible, they don’t update it as often as needed.
The website doesn’t offer Canadian pricing.
18 December 2018
Unprompted review
Great quality trainers and the delivery…
Great quality trainers and the delivery was pretty quick too!
16 December 2018
Unprompted review
Quick delivery quality product will use…
Quick delivery quality product will use again.
5 December 2018
Unprompted review
Nice boots.
Very pleased with my purchase, great quality as well as an efficient service.
25 November 2018
Unprompted review
Excellent service received in less than…
Excellent service received in less than 5 days of ordering.
20 November 2018
Unprompted review
First Class
Great website. Easy ordering. Quick delivery. And most importantly exceptional shoes. Will definitely be purchasing more.
10 November 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.