Bow And Snow Reviews 

176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality, vibrant colors, and beautiful designs of the products, which consistently brighten up their living spaces and fully match customer expectations. People also find the ordering process very simple and seamless, noting that items arrive securely and match the online descriptions perfectly. However, some people mentioned that orders take longer to arrive because items are shipped directly from abroad without a clear initial notice. Some reviewers were not happy with these delivery delays, noting that tracking down shipping updates or receiving packages required extra patience.

What people talk about most

Product

Clients share positive opinions on product quality, design, and value. Consumers highlight that items like... See more

Quality

People report positive experiences with quality, highlighting that items are well-made and offer great value.... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Order

Customers consistently note positive experiences with order, highlighting easy processes and good... See more

Service

Reviewers highlight positive aspects of service, noting prompt and efficient experiences. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure about buying the cushion covers as I have been disappointed in some things ive bought on line. Some dont look anything like the pictures and some just dont turn up at all. However I was r... See more

Rated 5 out of 5 stars

Very happy with my throw. With aUK facing website and customer service I was expecting delivery from UK so a little nervous and slightly anxious when I saw it dispatched from China. Had 2 bad experien... See more

Rated 5 out of 5 stars

Beautiful items, arrived slightly ahead of estimated arrival time.... sadly, like so much "on line" shopping these days, you hear so many scams, I can assure you the comments, mine and others, can be... See more

Rated 5 out of 5 stars

As a lover of marine wildlife, I purchased 4 gorgeous cushions, seahorse, turtle, octopus and a whale to enhance the sofa in my kitchen. They’re fabulous, I’ve had them a few months and they take some... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Bow And Snow is a home decor brand that offers a wide range of high-quality throw blankets, cushion covers and decor display pieces that will add warmth and style to your home. As a company, we take immense pride in our commitment to finding new and exciting products that our customers will adore. If you have any questions, please feel free to contact us using the email below.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(176)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Good quality throw for the sofa

Good quality throw for the sofa, excellent price as reduced in sale. The communication with the online store was easy and they reassured me immediately as I was worried in case the shipping from China might be a scam.
The delivery was punctual. Very happy with the purchase! A revamp of our sofa and beautiful colours!

23 January 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 throws to start with for my…

I ordered 2 throws to start with for my Spanish apartment! Was thrilled with the them as they were so beautifully made. Which is why I ordered another 4 today! Fantastic service by email with questions asked. Quick reply’s by a lovely chap, ‘Liam’! Great company, Thank you!

13 January 2024
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL

I ordered 3 throws which were delivered very quickly. They are as beautiful as they looked online.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous product

The whole process from ordering to receiving was pure and simple, no problems and review within a few days and that was over Xmas, well packaged too.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

I fell for a scam

I fell for a scam. I purchased two throw blankets thinking that they are sold by a company based in the UK. However, when tracking the parcel, I realized that they were sent from a company based in China. The site is a scam. All information available on the site are false. Never again. Never. Whatever the quality of the products I have not received yet, I hate being lied to. DO NOT ORDER FROM BOW AND SNOW. I doubt that the positive comments are real.

4 January 2024
Unprompted review
Bow And Snow logo

Reply from Bow And Snow

Hi there,

Thank you for taking the time to share your feedback, I truly appreciate your concerns. I’m genuinely sorry to hear about your experience and the frustration it has caused you.

I’d like to take the time to address your concerns here. First and foremost, Bow and Snow is a legitimate company. We have a registered company in the UK (this is the address on our website). However, we do currently hold some stock in China.

We do aim to stock and ship all our products from the UK in the future, this transition requires a big investment and is a big task for a small company like ours. We’re diligently working towards this goal, but it takes time to make the necessary arrangements.

I do also understand that there may be some concerns regarding the lack of quality due to us shipping from China. However, all our goods are of high quality and are checked thoroughly before shipping. Besides, if you are unhappy with any of our products, we have a straightforward Refund Policy that will allow you to get a refund within 30 days if you are unhappy with anything.

Regarding the authenticity of our reviews, we can assure you that they are all genuine and reflect the experiences of our customers. We value your feedback and encourage all kinds of feedback.

Please do feel free to reach out to us at support@bowandsnow.com if you have any issues with your product once it has arrived.

Thank you again for your feedback.

Warm regards,
Liam
Bow & Snow Support.

Rated 5 out of 5 stars

A very efficient and friendly service

Bow and Snow are quick to respond to emails personally and also, when I realised immediately after completion that I had ordered the wrong size tablecloth, they were very efficient with an almost immediate refund and I then ordered the correct size.
I would not hesitate to recommend this company and, in fact, have already done so when people have complemented me on my throw ai ordered a few months back and then my gorgeous tablecloth. All very good quality too….

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Initial concerns unfounded

Some initial concerns that the item ordered was to be shipped from China, but concern proved to be unnecessary. Detailed step by step tracking facility allowed progress of item to be followed all the way. The throw was received in under 10 days.
Very pleased with the quality of the throw and the service received. Would definitely use this company again.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful throws…

I bought a beautiful amber throw for one of our sofas. The quality is excellent, the throw brightens up my living room. A few weeks later I brought a large orange throw to coordinate with my bedroom. I recommend these lovely products from this excellent company.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

The best customer service ever

The best customer service I have ever had!
Great product, fast delivery. Response on a minor issue was responded to within an hour by a proper human. I wish all online sellers were like this. Absolutely top rate.

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Bow and Snow is most definitely a…

Bow and Snow is most definitely a serious company. I purchased a beautifully designed blanket that went beyond expected, I am very pleased. The quality of their goods, delivery, and customer service are excellent! I thoroughly recommend it.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

We are very pleased with the 'throw' we…

We are very pleased with the 'throw' we ordered in terms of both quality and design...my slight reservation about the two week lead time totally unfounded! The delivery was actually perfectly acceptable! The products are attractive and represent great value...very competitively priced. This young, ambitious 'start up' is very customer-focused and deserve to succeed. Thank you! Alistair Pugh

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Totally love the bedspread

Totally love the bedspread. Light, comfortable and delivered quickly.i can’t recommend it enough. Hate autocorrect on reviews but honestly 9.5 out of ten. Great for folk with allergies, easy on the eye, cat loves it!

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous!

Recieved my throw just in time for my birthday. It's beautiful, and just the right size for my bed.

7 November 2023
Unprompted review

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