Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
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Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
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1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great responses from the Customer…
Great responses from the Customer Service team in UAE both by email and a peŕsonal call to complete my address details.
Gorgeous peices ordered in the sale and wish I could have kept them all.
Was very fortunate to catch the team at the London store before inevitable social distancing etc. To hand off my return items in person. The returns process may look complex, it wouldnt have been at all but i didnt want to risk delays in transport due to Covid 19. Plenty of return options though. Super happy and super reassured by a very personalised experience. Beautiful, clothes both online and in store!
23 March 2020
Unprompted review
Reply from Boutique 1
Dear Elizabeth,
Thank you for your positive feedback!
We are incredibly grateful that you took the time to share your shopping experience. At Boutique 1, we pride ourselves on delivering exceptional service, and seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us and rest assured that we will only provide you with the best. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Christina,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
Excellent
Excellent, swift communication from Boutique 1 Dubai - located item I'd seen online quickly, and had that shipped to London for me. Very helpful/ attentive staff (Michelle and Clinton), Thank you both very much!
18 March 2020
Unprompted review
Reply from Boutique 1
Dear Janice,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Great options really good delivery
25 February 2020
Unprompted review
Reply from Boutique 1
Dear Parul,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
Much improved website and prompt delivery
Website has been improved and very easy to navigate now. Excellent delivery services.
22 February 2020
Unprompted review
Reply from Boutique 1
Dear Sonia,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
A great experience
A great experience. My dress arrived within 3 days and I collected it from the central London store easily. Beautifully packed and a fabulous dress. I would definitely shop with Boutique 1 again.
19 February 2020
Unprompted review
Reply from Boutique 1
Dear Lee,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Love the service.
Love the service.. received my items in no time.. well done
18 February 2020
Unprompted review
Reply from Boutique 1
Dear Fadia,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.
Kind regards,
Boutique1 Customer Care
Excellent item great price
17 February 2020
Unprompted review
Reply from Boutique 1
Dear Katie,
We thank you for your positive feedback! We appreciate you taking the time out to share your shopping experience. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Fantastic service
Fantastic service. Item arrived very quickly and beautifully gift wrapped/packaged.
Would highly recommend.
9 February 2020
Unprompted review
Reply from Boutique 1
Dear Caroline,
Thank you for your positive feedback.
We really appreciate you taking the time out to share your experience with us. We do hope that you will tell others about the service we have provided. Cheers!
Kind regards,
Boutique1 Customer Care
Great customer service
30 January 2020
Unprompted review
Reply from Boutique 1
Dear Hamda,
We are incredibly grateful that you took the time out to leave us this note.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Kind regards,
Boutique1 Customer Care
Easy to order online
Easy to order online. Delivery took a little longer than usual but I expect this was due to the sale
26 January 2020
Unprompted review
Reply from Boutique 1
Dear Sara,
We thank you for your feedback and understanding. We really appreciate you taking the time out to share your experience, we look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Seohee,
We thank you for your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
I'm beyond disappointed with the…
I had a hard time paying at the store + I'm beyond disappointed with the quality of the dress after the alternation and how no action was taken after the feedback I gave about the outcome. Because of this I missed the first quarter of my sister's wedding running in the night searching for an open tailor to fix the terrible and cheap quality zipper that was exchanged with the original one by their tailor. I'll make sure no one I know risks his money, occasion and time purchasing from Boutique 1.
21 January 2020
Unprompted review
Reply from Boutique 1
Dear Dalal,
Thank you for your feedback, and we are sorry to hear about your experience.
We apologise for the difficulties you have faced in-store as Boutique1 strictly implements its policy on signature cards for security purposes. With regards to the alteration requested, due to the minimal time given and the delicate material of the Leal Daccarett Catania Tie-Sleeve Silk Gown, we apologise if we were unable to meet your expectations.
We are continuously working on providing our customers with the best possible service, and we do hope you will shop with us again.
We have tried to reach you over the phone, however, there was no answer. If you would be willing to discuss this matter further, please contact us on + 971 4 332 6699 or kindly reply to our email sent from customercare@boutique1.com. We look forward to hearing from you.
Best regards,
Boutique1 Customer Care
Quick delivery
Quick delivery, nice packaging. Wife was happy with her gift
20 January 2020
Unprompted review
Reply from Boutique 1
Dear Jason,
We are incredibly grateful that you took the time out to leave us this note.
We are happy that you're happy, and we're looking forward to your next order with us.
Cheers!
Kind regards,
Boutique1 Customer Care
Great selection of products and no…
Great selection of products and no issues with delivery! Would definitely buy from Boutique 1 website again
19 January 2020
Unprompted review
Reply from Boutique 1
Dear Carole,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Excellent service!!
17 January 2020
Unprompted review
Reply from Boutique 1
Dear Bruno,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
Quick an great delivery
16 January 2020
Unprompted review
Reply from Boutique 1
Dear Yetunde,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Kind regards,
Boutique1 Customer Care
It was great but unfortunately I had a…
It was great but unfortunately I had a hard experience about the payment because they didn’t accept the foreign visa.
Although the stuff and especially the manager helped us a lot.
Regards.
16 January 2020
Unprompted review
Reply from Boutique 1
Dear Shaikah,
Thank you so much for the positive rating.
Your feedback is valued greatly and it helps us maintain excellent standard of service to our customers.
Looking forward to your next visit with us.
Kind regards,
Boutique1 Customer Care
amazing service always
16 January 2020
Unprompted review
Reply from Boutique 1
Dear Tania,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
We look forward to your next order with us.
Kind regards,
Boutique1 Customer Care
Amazing store and great pieces
16 January 2020
Unprompted review
Reply from Boutique 1
Dear Sara,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Kind regards,
Boutique1 Customer Care
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