Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... See more
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Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... See more
Company replied
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... See more
Company replied
Ordered Ugg slippers from BENZI BOUTIQUE and received an empty envelope!!! Hoping this is a genuine site and error on their behalf. I have emailed and hope that if I receive what I have purchased, the... See more
Company details
Information provided by various external sources
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
Contact info
1.3
Bad
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Boutique 1
Dear Tracy,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Superb service
Superb service. Was a bit concerned as I hadn’t used this site before, but no problems at all. Received the product in perfect condition. Speedy delivery to the UK in just a couple of days!
20 October 2020
Reply from Boutique 1
Dear Mahesh,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience as a first-time shopper is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Very good and fast service
Very good and fast service. Delivery cost a bit high (£16) for outlet items
20 October 2020
Reply from Boutique 1
Dear Angela,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Ekaterina,
Thank you for sharing your experience with us. We really appreciate you taking your time to share the word about us.
We look forward to your next order. Cheers!
Kind regards,
Boutique1 Customer Care
Impeccable service my products arrived…
Impeccable service my products arrived beautifully boxed within a few hours of ordering! Love all my earrings!!
18 October 2020
Reply from Boutique 1
Dear Gabrielle,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Returned with massive fees
Returned the shirt I had bought. Crazy high taxes and duties (the amount I was not aware of) meant that I only received c. Half of what I spent when returned.
17 October 2020
Reply from Boutique 1
Dear Elizabeth,
Thank you for your feedback, we apologise for the disappointment caused.
It is stipulated in our Returns page that import duties and taxes will not be refunded in case of returns on orders shipped on a Delivery Duty Paid (DDP) basis. Boutique 1 would also like to remind customers that customs charges are out of the company’s control, and we are therefore unable to estimate the costs of import duties and taxes before an order is placed or dispatched.
Once again, we sincerely apologise for any inconvenience caused. Should you have further queries or require further clarification, please do not hesitate to contact us on + 971 4 332 6699 or customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Read carefully before using Boutique 1.
It is important to realise that if you need to return your item it will cost you approximately 10
Percent of the purchase price In duties and taxes as the company operates out of Dubai . This is not made clear when you place your order. After a delay of 4 days where Boutique 1 said their courier account had been put on hold and they could not give me a return code or organise a return I finally insisted and they arranged a Courier pick up . I now still waiting for my money back over a week after the product was received back in Dubai by Boutique 1. I have not received a reply to my emails requesting when I will receive the money back. I strongly advise not to use this company.
16 October 2020
Reply from Boutique 1
Dear Carol,
Thank you for your feedback.
We sincerely apologise for the late response to your email as Customer Care is available from Sunday to Thursday, 9 AM to 6 PM (+3 GMT).
It is stipulated in our Returns page that import duties and taxes will not be refunded in case of returns on orders shipped on a Delivery Duty Paid (DDP) basis. Hence refunds will be issued after a confirmation of these charges has been received from the courier service.
With regards to your refund, we have emailed you on the 12th of October confirming that we have completed your card refund which normally takes 5 working days to be completed by the card merchant. If in case you do not receive the funds by then, we have provided you in email with the reference number you can quote to follow up with your card merchant.
Once again, we sincerely apologise for any inconvenience caused. Should you have further queries or require further clarification, please do not hesitate to contact us on + 971 4 332 6699 or customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Best Multibrand Store in Dubai
11 October 2020
Reply from Boutique 1
Dear Ahmed,
As always, we are very grateful for your 5-star rating! We thank you for your continuous support and we look forward to you shopping with us again.
Stay safe and well!
Kind regards,
Boutique1 Customer Care
Extraordinary service,price and ahiping
3 October 2020
Unprompted review
Reply from Boutique 1
Dear Kornelija,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent service
2 October 2020
Unprompted review
Reply from Boutique 1
Dear Jane,
You taking the time out to share your experience is highly appreciated.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
No worries about this place
No worries about this place. Great price for Grenson sneakers, and arrived in 4 days.👍
30 September 2020
Unprompted review
Reply from Boutique 1
Dear David,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Jill,
You taking the time out to share your experience is highly appreciated.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Quick service and quick response to…
Quick service and quick response to email.
24 September 2020
Unprompted review
Reply from Boutique 1
Dear Lia,
We are incredibly grateful that found our delivery service to be very efficient. You taking the time out to share your experience is highly appreciated.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
great selection
great selection
wonderful customer service
and very very quick delivery
22 September 2020
Unprompted review
Reply from Boutique 1
Dear Jan,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Slight delay in the order
22 September 2020
Unprompted review
Reply from Boutique 1
Dear Hala,
Thank you for taking the time out to share your shopping experience.
We sincerely apologise again for the slight delay and inconvenience caused. To ensure the that you get the best quality of the product, we had to do a thorough quality check.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Bought Expensive brand boots
Bought Expensive brand boots. Item stopped at Custom that requested several tax document because item was shipped from Dubai (extra CEE).
The boots arrived with NO original box and NO dust bag and not in mint condition.
Disappointed
18 September 2020
Unprompted review
Reply from Boutique 1
Dear Deb,
Thank you for your feedback.
We would like to inform you that all items are quality checked before dispatch. For any quality issues reported by our distribution team, we inform our customers before dispatch and offer additional discount out of goodwill should they decide to proceed with the order.
We were unable to include the brand box due to its size as we currently do not have the outer box that could fit it. We have, however, packed the boots in a Boutique 1 box that will be able to protect the quality of the boots, and have included all its contents.
We sincerely apologise for any inconvenience caused. Should you have further queries or require further clarification, please do not hesitate to contact us on + 971 4 332 6699 or customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Thank you Boutique 1 for my beautiful…
Thank you Boutique 1 for my beautiful new shoes. They arrived super fast and I’d definitely buy from you again 👏🏻👍
11 September 2020
Unprompted review
Reply from Boutique 1
Dear Pamela,
We are incredibly grateful that you loved your new piece and have found our delivery service to be very efficient. You taking the time out to share your experience is highly appreciated.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
very responsive team
The customer services team was very responsive and made sure my query and request was addressed right away
7 September 2020
Unprompted review
Reply from Boutique 1
Dear Irum,
Thank you for sharing your experience with us. We really appreciate you taking your time to share the word about us.
We look forward to your next order. Cheers!
Kind regards,
Boutique1 Customer Care
Ordered a handbag
Ordered a handbag. Arrived very quickly and beautifully wrapped. Loved my purchase. Fantastic service
6 September 2020
Unprompted review
Reply from Boutique 1
Dear Jill,
We are incredibly grateful that you took the time out to share your shopping experience. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Cheers!
Kind regards,
Boutique1 Customer Care
Reply from Boutique 1
Dear Elena,
Thank you for your 5-star rating! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us! Cheers.
Kind regards,
Boutique1 Customer Care
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