Boundary Mill Stores Reviews 

Checked website for Newcastle store Sunday opening times 10am. Drive all the way to be told tills not open till 11am " and yes our website doesn't say that and is misleading and needs updating " !!!!!!
Lady next to me in queue to get in had also checked website first.
Really bad customer care. No I don't want to browse or drink coffee for an hour i just want to return an item !!!

Also no way to contact anyone via website to complain.

Walsall store .I was very disappointed and disgusted with the customer service I received from the till assistant as for some reason she treated me like a second class citizen did not say hello please or thank you at any time . I spent money there and she had a very angry face and even placed my items I bought on the other side of the till and just staired at me , I wrote a complaint and received a email 4 days later saying if I needed any more assistance I had to call the till’s manager what a let down of customer service experience

Walsall paviors
Charm who works in the shoe department of Walsall Pavior was exceptionally helpful and knowledgeable about her department and products in fact I went in for one pair of shoes and came out with 5. I also want som shoe trees the manager Julie went out of her way to find me the traditional Woden style I was looking for Excellent service from both staff members. Thank you both.

GURMIT ... Department Walsall Pavers Shoes
Gurmit is always so helpful and goes that extra mile to find you that pair of shoes that you are looking for. Another successful purchase yesterday.
Thank you Gurmit. Regards Pam Atterbury.

Needed some emergency shoes on our journey- called in to Walsall and quickly sorted with the excellent help from Gurmit. Gave me undivided attention and brilliant service with a smile - thank you

Bought a gazebo unfortunately the canopy didn’t fit right at all spoke to Gavin from the rugs department sorted it out for me quickly and professionally was really pleasant about everything couldn’t have got better service he’s a credit to the store .We now have one happy granddaughter celebrating her 16th birthday in a lovely garden with a perfect gazebo thank you once again Gavin .

Fantastic service from Gurmit in the Pavers dept in Boundary Mill Walsall. She went the extra mile in customer service to locate a pair of shoes in a different colour from a different store and arranged to have them delivered for me to pick up. Much appreciated 👍

I went with my friend as he wanted to buy some slip on trainers. The lady in the Pavers Department, Sarah, was so very helpful. Nothing was too much trouble for her. He ended up buying 3 pairs of slip on trainers and he is delighted with them. Thank you Sarah for you fabulous assistance.

Just like to say how lovely the lady in the cafe who is on the till most times when I call late morning early afternoon
She is a pleasure to be served by

Faulty boots were replaced immediately by courier upon return with a nice letter from store administrator Helen Watts. Great service from the Shiremoor store!

Visited Walsall store on Wednesday 29th May and purchased a pair of Pavers shoes. Served by Gurmit who could not have been more helpful. Furthermore she was the most bubbly, happy and friendly shop assistant I have met in a long time, clearly enjoying her job and willing to go the extra mile to help her customers.

Great service on 10th May from Gurmit in the Pavers section of Boundary Mill Walsall. She knew exactly what to offer me when I described the shoes and handbag I wanted. Her stock knowledge was impressive and she was able to find what I needed straight away.
Well done Gurmit. I hope the management appreciate your service and delightful interaction with customers.

Caroline and Mandy on Rug Trader were so helpful. Ordered a rug in a size that was not in stock, both ladies were absolutely great. Nothing was too much trouble. Never had such good service in this store nor anywherelse. Thanks ladies.

Lily in the Skopes section was amazing! She was so friendly and so helpful finding my dad and brother in law a suit for my wedding. Thank you Lily!! 🖤

Cafe was completely disorganised, long queues 1 person serving, lots of people wandering about doing nothing. Cafe definitely needs a new manager

Absolutely disappointed , bare , very little choice. Cafe still rubbish in decor. Price of a sausage roll , pasty , cup of coffee £11-25 !!!!!!!! Really , what a rip off , as a pensioner can't really afford it. And the sausage roll was inedible, cheap and nasty filling.

Whilst waiting for an operation on my big toe have been advised to wear a carbon insole in my shoe. The soles in my shoes are stitched down so needed a pair with removable insoles. Marie at Pavers was so helpful explained what I needed and she fetched pair after pair for me to try with the carbon insole. Found a pair that suited and she fetched a pair of thin soles to go over the carbon which made the shoe more comfortable.

Then on to Brookes Taverner shirts and sweaters - Steve was very helpful. Suggesting and finding sizes for my husband.

Had a great experience today while shopping with my elderly mother at Walsall - and a big thank you to Amanda in Pavers for helping us out. Great selection and great service

Gurmit, in the shoe department was extremely helpful and couldn't do enough for myself and my elderly mother.
Thank you.
We will certainly return.

Visited Boundary Mill in Walsall to look for some sandals. One of the staff working there Sarah, was super helpful and made the experience of finding the right shoe really easy. I ended up coming away with 2 pairs of sandals and some boots! Good selection of items at reasonable prices. Easy to park, and not too busy on a Saturday morning.