Boulies Reviews 

186
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting prompt and helpful support. Many find the chairs comfortable, appreciating their ergonomic design and sturdy build, which contributes to an improved experience and materials holding up well. However, some customers express dissatisfaction with the high price point, feeling it doesn't always align with the product's quality. A notable number of people report issues with chair durability, including creaking noises, breaking parts, and fabric wear. Specific concerns also include chairs being too high for some users, gas lift mechanisms failing, and discomfort from backrests or headrests.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing satisfaction with the... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the product as... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers praising the smooth process... See more

Price

Users describe negative interactions with price, often finding items like chairs to be overpriced and not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chair is comfy, though it sometimes squeaks when moving. Customer service was dedicated to helping, and we finally solved it after two replacement parts.

Rated 4 out of 5 stars

First chair lasted 6 months and the fabric wore out and split. Baulies were great and replaced the worn base. Then the arm rest broke off and thwe sent me a new arm. 3 years laster the arm rest bro... See more

Company replied

Rated 4 out of 5 stars

Purchased boulies master max chair 18 months ago for a very high price (easily 3 to 4 times the price of a regular decent office chair - almost secret labs price), under the impression th... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

186 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(186)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I must say

I must say, I really like the ash grey colour. It's also incredibly comfortable, with a thick seat cushion. This is the most comfortable chair I’ve ever used!

19 June 2024
Rated 5 out of 5 stars

A new chair needed

I just received my new chair, because I was sitting for a long time, and the comfort of the chair was very important to me. The seat cushion is very thick and comfortable.

2 July 2024
Rated 5 out of 5 stars

Boulies Master Max

Boulies Master Max. Magnificent, comfortable chair. Stylish and fairly easy to construct. Yodel were "wishy washy" at best with delivery process and it took longer than it should but otherwise have nothing but praise as it's not the chairs fault! Fingers crossed it will last me some years of good service. My advice if you are wavering between chairs then stop, this IS the one.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

It is a gift

It is a gift, I am grateful that it arrived in a timely manner. If you want to receive it as soon as possible, I highly suggest contacting them when placing an order.

12 June 2024
Rated 4 out of 5 stars

Broken armrest but..

I had just used it for 3 months and the upper part of the left armrest became wobbly. I contacted them via email and provided a video. I received the new armrest three days later. I hope it can be used longer.

7 June 2024
Rated 2 out of 5 stars

Lost interest waiting for delivery

Order process was great and I was looking forward to having a decent chair.
A week later, no delivery and speaking with Yodel the item hasnt been shipped to them yet.
I gave them a day to deliver or refund and in all fairness the refund was pretty quick.
In this day and age a week and hasn't left the depot is not a service I would expect.
Shame as reviews for the chair look decent but if you can't get a delivery what's the point

29 June 2024
Unprompted review
Boulies logo

Reply from Boulies

Hello, thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the delivery.
We would like to explain that our process involves arranging for our warehouse to send the package to the depot of Yodel. After this step, the package waits for Yodel to scan it. Once scanned, the website will update the tracking information. Until the package is scanned, Yodel customer service may state that they have not received the package.
As soon as our support received your feedback, we immediately arranged for our warehouse to contact Yodel and, respecting your wishes, processed a refund for you as quickly as possible. The full refund has been completed. Currently, we are still awaiting the results of Yodel's investigation into the lost package.
At Boulies, we strive to ensure every customer is satisfied with our products and services. Should you have any further questions or concerns, please do not hesitate to contact us directly. We are committed to helping you and resolving any issues you may have.
Thank you for your understanding and patience.

Rated 5 out of 5 stars

Really helpful

The chairs arrived late. However, it was delivered undamaged and assembled easily. Thanks for the help from the support team.

5 June 2024
Rated 5 out of 5 stars

Very good quality

It's been two years since I've had the chair, and it's still very comfortable, but the armrests are showing some wear. The customer is friendly and they sent me new armpad.

12 June 2024
Rated 5 out of 5 stars

Lovely chair

Lovely chair, perfect fits my room and delivered by well packaged. Very pleased and about to order other chair as the gift to my room.

11 June 2024

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