Bouclème Reviews 

1,256
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Many loyal customers regularly praise the high quality of the hair care formulas, noting how effectively they define curls and improve overall texture. People consistently describe the support staff as exceptionally friendly, responsive, and always willing to go above and beyond to assist buyers. However, some people mentioned experiencing frustrating order fulfillment issues, such as receiving incorrect items, missing package contents, or unexpected product consistency changes. A few reviewers also noted occasional challenges with delivery delays or specific product formulas feeling too heavy or stiff for certain hair types.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items consistently deliver great... See more

Customer service

People report positive experiences with customer service, highlighting quick responses and helpful support.... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are consistently great quality and... See more

Order

Customers consistently note mixed experiences with order processes, highlighting significant variation in... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, kindness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from the team at Boucleme! I recently changed my email address but had not anticipated how difficult it would be to update details on all the online shopping sites I regularly use... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Boucleme highly enough. Their products are effective and so good for your hair - mine has never looked so good! Also, I recently found their customer service to be incredibly hel... See more

Company replied

Rated 5 out of 5 stars

I placed an order and they accidentally sent the wrong product. i emailed them and within a couple of days i had the correct order on the way to me, very satisfactory service. Plus great products.... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Aurelija! I emailed to find out when a product would be back in stock because their super style hold is soooo good. I received a response with 2 hours - which was both... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Natural products for curly hair. Silicone, sulphate & paraben free. We understand the needs of curly hair. Our products are packed with high performance actives that restore moisture and life to dry lacklustre hair. Our simple 3 step system cleanse, co...


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,256)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great deal the 3 for 2

What a great deal the 3 for 2. I stocked up
Ok my favourites, cleanser, cream and gel. The delivery was super fast and as always wonderfully packages with a quirky box

1 September 2022
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Reply from Bouclème

We're glad you managed to stock up on your favourite products💛

Rated 5 out of 5 stars

Good experience

Fast, reliable and very helpful customer services to assist

6 September 2022
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Reply from Bouclème

thank you Barbara! :)

Rated 5 out of 5 stars

By far the best products I've ever used.

I've been using boucleme for about 6 weeks now. My hair has never been better. The amount of comments I'm getting is unreal. There is so much bounce in it, no frizz either. By far the best hair products I've ever used..

5 September 2022
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Reply from Bouclème

thank you Joanna :)

Rated 1 out of 5 stars

I have zero confidence in your delivery…

I have zero confidence in your delivery dispatchers Yodel'. Following poor delivery service, Boucleme' will need an option of click & collect for me to order their lovely products online ever again!

30 August 2022
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Reply from Bouclème

Hi Sharon, we're so sorry you're experiencing issues with our delivery partner. If you haven't already, please reach out to info@boucleme.co.uk and we'll look into this for you. Thanks!

Rated 5 out of 5 stars

I can’t believe how this has…

I can’t believe how this has transformed my hair! No more frizzy mass! I love it! Two washes in and I know I’ll be back for more! My son has just nabbed some too! Oh dear!!

31 August 2022
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Reply from Bouclème

thank you Alison, we're so glad :)

Rated 5 out of 5 stars

Loving boucleme

Loving boucleme. I have a short Bob and this product has helped define my curls and help my hair to look healthier. It smells amazing too.

30 August 2022
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Reply from Bouclème

thank you Sharon :)

Rated 5 out of 5 stars

Boucleme Intensive Moisturiser .

Boucleme Intensive Moisturiser .
Last Xmas I was scouring various websites for a hair treatment that I could use as a treatment and also as a leave in conditioner. I have tried many hair masks as I have grey, curly, slightly frizzy, course hair. Nothing has ever tamed it! So I came across the Intensive hair moisturiser and thought I’d give it a try. Thank goodness I did…I absolutely love the smell, texture and results….and have just purchased the larger size which arrived really quickly and packaged well.

25 August 2022
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Reply from Bouclème

thank you Barbara, we're so glad you've found the perfect product for you :)

Rated 5 out of 5 stars

I've been using Boucleme for just over…

I've been using Boucleme for just over two weeks and my curls are better than they've ever been. It's obviously not only me that thinks so either as I've had numerous compliments on how curly and shiny my hair is...shiny is not a concept that has been related to my hair for some time. WOuld definitely recommend on this basis alone, but just as a Brucey bonus, the products smell divine too!

23 August 2022
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Reply from Bouclème

thank you!

Rated 5 out of 5 stars

Fab products…

Love these products use creme & gel which is amazing & so is the conditioner. wouldn't use anything else now & they smell amazing

23 August 2022
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Reply from Bouclème

thank you :)

Rated 1 out of 5 stars

Still not received package

Still not received package - coming up to 2 weeks since I placed the order! No further forward.

22 August 2022
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Reply from Bouclème

Hello Tyler, we're really sorry about the delay with your order. I have had a look and can see that we have given you the latest update and will follow up with any info as soon as we have it from the warehouse. Thank you.

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