Botanique Paris Reviews 

Terrible company! I have been trying to get a refund or even just a response for weeks now. They get you into the automated payments and you cannot cancel it! They are a scam and I want my money back!

Easy to order clear instructions quick delivery

My device wasnt charging and support walked me through what I was doing wrong. I was using a power cable / plug that was stronger than the specs required. Once I change the plug & cable to a lower power rating 20w, it charged just fine.

I had a very nice experience with Ms Cath. I took a video of my device showing irregularities on it and even though i was not able to follow their instructions abt loading it a goggle drive ( dont know abt it) she went ahead and emailed me abt sending a replacement. Hope the new one will work out fine. Thanks so much for the customer support team especially to Ms Cath.

Although when functioning the glasses work did well and I did achieved some positive results, however I have to confirm that the glasses only worked for 1 week and then suddenly stopped functioning! I had to go through quite an effort to have them replaced, but eventually I was sent a replacement set. Unfortunately, the replacement set only lasted 3 weeks before those also stopped working! So I have to question the quality and durability of the product!

I noticed after My order went in and I got my confirmation. The address was wrong, I quickly emailed the company and they were able to help me change the delivery address. Promptly, thank you from Arizona.
P.S. i’m excited to try their product

On May 10th I purchased the RevitalEyes 2-in-1 Red Light Therapy + EMS To Erase Eye Bags for Men

To date the product still has not been delivered. Bontaique uses Yodel who pass the delivery their sister company Inpost a Locker collection delivery service. I never gave permission to Yodel to do this. Delivery was paid for to happen a my home address.

Bontaique takes ZERO accountability or ownership to support you when things go wrong.

I have spent £67.40and nearly 1 month after my purchase I don't have the product.

Given the fact that Bontaique gives no help in resolving the matter, I have asked for my money back. Bontaique is refusing to do so stating: "We will refund you when the product is returned to us" This is impossible as the product is with Yodel/INPOST who are unable to delivery this to a locker collection point. Five failed attempts with countless locker issues. Yodel is refusing to have the product delivered to my home address. Bontaique has washed their hands of the matter.

This is a warning to anyone..Bontaique Paris is a SCAM they are not even a registered company, no company ownership structure is available and operate unlawfully. Buyers be aware do not buy from them.I have reported them to trading standards.

Can feel it working, tingles a little. Very happy. Love the pink colour or the frame. Ive recommended it to everyone I know, men and women.

The customer service was exceptional. I received a prompt response to my first email, and when I contacted them again regarding an issue with a product, they replied almost immediately.
What impressed me most was that there was no unnecessary back-and-forth communication. They understood the issue and resolved it straight away with professionalism and efficiency.
It's refreshing to deal with a company that genuinely values its customers and takes such great care in providing support. I can confidently recommend this company and their outstanding customer service.

Very quick responses and excellent customer care. The support made me feel like this was a trustworthy company.

From 2 weeks using Slowly getting thinner my puppy eyes and slowly brightening. I love the product. Recommended

I just started using it but have high hopes it will help

I’ve been using the Botanique Revitalize red light therapy glasses and have been pleasantly surprised with the results. They’re comfortable to wear and don’t feel bulky, which makes it easy to use them consistently during short daily sessions.

After a few days of use, I noticed reduced eye strain, especially after long hours on screens. My eyes feel less fatigued in the evening, and it’s become a relaxing part of my routine. The build quality is solid, and they feel like a well-designed wellness product rather than a gimmick.

Overall, I would recommend these glasses to anyone dealing with screen fatigue or looking for a simple way to support eye comfort through light therapy.

I had a wonderful experience with Botanique’s support team. From the beginning, they were kind, professional, and very understanding throughout the whole process. Even though my situation was a bit complicated, they truly listened and went above and beyond to help me find a solution.
Their communication was always clear and respectful, and they made me feel valued as a customer. I really appreciate their patience, generosity, and quick assistance. It’s rare to find customer service this thoughtful and caring.
A special thank you to Hazel, who was especially kind, attentive, and supportive throughout everything. Her care and dedication truly made a difference and made this experience even more positive.
Thank you again to the entire Botanique team for your excellent support. I truly appreciate everything you’ve done for me and I would definitely feel confident ordering from them again. Sincerely, Chavelk

You can definitely trust this product! It actually works

After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have occurred and makes me leery about the longevity of the new pair. I have yet to see any difference in my under eye baggage situation, but I will optimistically continue to use 🤞

I’m so impressed how quick he reacted to my support request with courtesy and provided me a solution to fox the issue.
I truly appreciate their professionalism and customer centric supports.

Thanks again!

I’ve really enjoyed using Botanique Paris products. The quality feels premium and gentle on the skin, and the results are noticeable with consistent use. The packaging is sleek and secure, and everything arrived well protected. Delivery was smooth and on time. What stood out most for me is the effectiveness. I could actually see and feel a difference.

It was really great, and the products feel solid. I saw my eye’s relief immediately.