After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more
Company replied
Well it's a great product however I need to contact them and get a new pair of glasses the left side doesn't work. Don't get me wrong that can happen to anyone and I'm sure when I contact them tomo... See more
Company replied
I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant customer service
Brilliant customer service had a problem with the unit but they didn't hesitate to fix my problem . I want to thank Cath for her great problem solving and a great outcome from a brilliant company very impressed by such great service Greg W
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience, Greg! We’re sorry to hear that you had an issue with your unit, but we’re glad Cath was able to help resolve it quickly and provide a great outcome. We truly appreciate your kind words and support.
Excellent customer service and Products
Excellent customer service and products. Hazel took care of an issue I was having with my device quickly. It's comforting to know there is an amazing customer service team behind this awesome product A+
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that you’re enjoying the product and that Hazel was able to resolve your device concern quickly. We truly appreciate your kind words and are glad our customer service team could give you that extra confidence and support.
Love the product
Honestly, in my first day , I am very comfortable with the product.. & I love it already.. promise 👍👍👍..
22 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you felt comfortable using the product from your first day and that you’re already loving it. We truly appreciate your support.
Great product helps my sinusitis daily.
Great product helps my sinusitis daily.
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that the product has been helpful in your daily routine. We truly appreciate your support.
This company is a SCAM
This company is a SCAM. Do NOT buy from them. They sold me an under eye device for £60 that was supposed to remove my eye bags, with results promised in " as little as 5-10 days". I tried it twice a day for over 3weeks and it made ZERO difference. When I asked for a refund they said I could only have one if I did the following:
To proceed with a return under our updated policy, we require the following:
• One (1) 5-minute usage video showing a typical session
• Seven (7) consecutive daily photos with a visible date and time stamp
I then found out that you can buy the exact same product for under £10 on Temu as well as cheaper on many other cheaper outlets for exactly the same product.
This company is a SCAM and NOT to be trusted. Look elsewhere if you really want to find this useless product and avoid being RIPPED OFF.
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re sorry to hear that you feel this way and that the product did not meet your expectations.
Our return process is designed to review results-based concerns fairly, which is why we may request usage documentation such as a short usage video and dated photos. This helps us confirm that the device is being used correctly and allows our team to provide proper support or next steps under the policy.
We understand your frustration, and we’re sorry that your experience has been disappointing. Our team would still be happy to review your case again and see what options may be available. Please contact us directly with your order details so we can assist you further.
It simply works
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that the product is working well for you. We truly appreciate your support.
I’ve been using the Botanique Paris…
I’ve been using the Botanique Paris serum and solution, and I’m honestly impressed. The formulas feel silky and absorb quickly without leaving any residue. My skin looks smoother and more radiant, especially around my eyes and smile lines. I love that the ingredients are backed by science — peptides, caffeine, and adenosine really make a difference in firmness and hydration. The packaging is elegant and feels high-end, perfect for my vanity setup. Overall, it’s a skincare experience that feels both luxurious and effec
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing such detailed feedback! We’re happy to hear that you’re enjoying the serum and solution, especially how they feel on the skin and how they’ve helped your eye area and smile lines look smoother and more radiant. We truly appreciate your kind words about the formula, ingredients, and packaging, and we’re glad the experience has felt both luxurious and effective for you.
I love my new Botanique paris it is…
I love my new Botanique paris it is already starting to work on my eyes after 3 use
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re loving your Botanique Paris product and already starting to notice a difference around your eyes after just a few uses. We truly appreciate your support.
Love this product
Love this product! I can really see a change in my skin. Very easy to use, too.
19 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re loving your Botanique Paris product and already starting to notice a difference around your eyes after just a few uses. We truly appreciate your support.
Customer service was great
Customer service was great, quick to address your needs and concerns. I will definitely refer them to friends and family feel good. Look good.
19 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your kind feedback! We’re happy to hear that our customer service team was able to address your needs and concerns quickly. We truly appreciate your recommendation and support.
I used the online tech support team for…
I used the online tech support team for an issue that looked like the product was failing. They gave me clear diagnostic steps to follow and if that didn’t work clear steps to gather information so they could do either remote diagnostics. They nailed the issue on the first suggestion and the problem was solved immediately. Great support from Cath!
18 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Cath was able to provide clear troubleshooting steps and help resolve the issue right away. We truly appreciate your kind words and are happy our support team could assist you quickly and effectively.
I purchased 4 products.
I purchased face cream, eye cream, tanning drops and RevitalEyes. I’ve had mixed results. The face cream is ok. The eye cream I see no change in the puffiness. The tanning drops are effective. My first Revital eyes broke after a few weeks. The customer service sent me a new replacement, which I appreciate.
18 June 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your honest feedback. We’re glad to hear that the tanning drops have worked well for you, and we appreciate you giving our other products a try as well. We’re sorry that your first RevitalEyes device had an issue, but we’re happy our team was able to send a replacement and help make it right. We truly appreciate your support and your patience.
I appreciated the quick response from…
I appreciated the quick response from the support team who have just sent me another pair of glasses after my ones stopped working on one side 😊
18 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that our support team was able to respond quickly and arrange a replacement pair for you. We truly appreciate your patience and are happy we could help make things right.
Extraordinary Customer Service
Cath responded to my query promptly. Her response was clearly stated and she gave me the impression that she truly cared and was eager to help.
17 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your kind words! We’re happy to hear that Cath was able to assist you promptly and clearly. We truly appreciate your feedback, and it means a lot to know that you felt cared for throughout your experience.
Excellent Customer Service
Cath from the support staff was very quick to respond to everything and was able to provide a solution when I had a typo in the address and the shipper couldn't/wouldn't deliver even after being sent the correct address. It was one of the best customer support experiences that I can remember having. I appreciated it very much. They were very responsive.
16 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Cath was able to respond quickly and help provide a solution with your delivery concern. We truly appreciate your kind words and are happy that our team could make the process easier for you.
I haven’t been using the product very…
I haven’t been using the product very long but so far I’ve had good results.
16 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that you’re already seeing good results so far. We hope you continue to enjoy the product, and we truly appreciate your support.
Great product!
16 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re enjoying the product, and we truly appreciate your support.
Great experience
I dealt with Vern on a couple minor issues we had early on. I have to say it was very refreshing to receive continued. Follow up emails and their ability to see a minor problem through. They offered multiple solutions of which we were very happy with. Definitely appreciate a company when they stand behind the product and their employees take the time to make it right. Thank you, Vern!
16 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re glad to hear that Vern was able to follow up, provide options, and help resolve the issue for you. We truly appreciate your kind words and are happy to know our team was able to make things right.
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that our team was able to resolve your issue quickly. We truly appreciate your support.
I love the Botanique RevitalEyes- very…
I love the Botanique RevitalEyes- very easy to use and am seeing results after a few weeks of use. You can really feel the micro currents. I would definitely recommend it.
14 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re happy to hear RevitalEyes has been easy to use, that you’re seeing results after a few weeks, and that you can feel the microcurrents during your routine.
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