Boss Living Reviews 

Ordered chairs 10 weeks ago, keep getting told 2 weeks, 2 weeks, next week, 3 weeks. Load of rubbish and spent £400 on chairs that are no where to be seen. Shocking that the website said in stock and delivery in 3-5 working days. So disappointed as ordered these for my new house. No communication for the company

What the previous reviews said - ordered chairs months ago - still no communication about the delivery or refund. The chairs show as in stock but clearly aren’t. DO not use the company

First the good news. The Eames style chair is fab. Very well packaged, easy enough to assemble and I am very happy with it for the price.

Now the bad news: my experience with Boss Living was nothing short of horrendous. The chair was bought and paid for on April 28th but only arrived yesterday - September 7th. It took 4 months, numerous emails and calls and threats on all levels to get what I paid for. Even more frustrating as it was showing as ‘in stock’ when I ordered it. As with previous reviews I was told of manufacturing delays, shipping delays, it’s delayed in the warehouse etc etc. Be very careful when ordering from this company and if you have a specific timeframe DON’T DO IT!

Avoid this company at ALL costs:
I ordered an Eames lounger, waited over 3 months, zero communication unless constantly chased, zero customer service or effort, eventually got a refund,
no real apology for the inconvenience.. pls don't make my mistake and ignore the other very bad reviews

Ordered chairs months ago and at the time of ordering online they were in stock so the website said. Eventually received word that they weren’t in stock and would confirm delivery date soon. Have found chairs in stock elsewhere and cheaper, unable to get hold of anyone to offer price match - least they could offer after this poor experience. Hopefully hear back about price match soon and a delivery date.

Poor experience and communication. The website is false advertising saying products are in stock when this is not the case. Only once my order was placed and I followed up for a delivery date did they say they hadn't got any of the chairs in stock. Chased over 5 times with dates being pushed back/ no response at all. Been over 3 months now with no chairs. Would not recommend - go someone else.

As others I would recommend avoiding them. We ordered 6 side chairs advertised as "in stock" which have not arrived over 2 months after our order. We only received an update when we chased one and now Boss Living has stopped replying despite us repeatedly asking to cancel the order and receive a refund given the chairs have not arrived. I have been on hold on the phone for over 20 minutes without a response. I wouldn't order from them again and hope we will at least receive our money back.

I ordered a seat pad at the beginning of June, tried to call to see where it was beginning of July. Phone was never answered, sent 4 emails and 2 messages via Facebook, no response at all!! I needed 6 seat pads but only ordered 1 as needed to check colour first, so glad I did. Please don’t waste your money or time on this so called company.
Update 27/7
Had an email to say item being posted!! Emailed back asking for refund, this is now in hand.

Not good so far. emailed to confirm delivery timescales before ordering. should be 1-2 weeks. got a confirmation on ordering (an 'in stock item') but nothing since. followed up via email (no reply) and currently sat on the phone (apparently I am next in line for their representative!). 20 minute wait so far. They need to sort out their customer service.

I ordered some kitchen chairs and they have still not arrived after nearly 2 months. I called/emailed various times and was told they would be with me soon but still nothing came. I have just called again and asked for a refund which I now have to wait for 5-7 days for. Terrible communication - avoid...

Ordered an Eames style lounge chair with ottoman The company gave me several delivery dates which came and went I was about to cancel the order then 2 days later it arrived It is perfect in every way We'll packaged and easy to put together The quality is awesome for the price The company just need to communicate more as I did all the chasing

Only on enquiry about delivery was I informed that my items were not available, container delayed and only expected some weeks ahead.
I could have bought elsewhere and now have to wait 5 - 7 days for a refund. Keeping a customer in ignorance is not acceptable. Very poor service.

Ordered a chair showing as in stock. Waited and waited to be told it was still on a ship from wherever it’s made. Incidentally still showing as in stock on website. Given several deadlines which sailed by with no chair - 60th birthday gift - so recipient had no birthday present. Stuff happens but communication was appalling and mostly my pleas for info ignored. Price dropped on website so I asked for refund of the difference but that was ignored too. The chair is great now it’s here but I would never use boss living again. I paid £700 and the service was utterly awful - sorry Boss but you really let me down. If you’re selling expensive quality products you need to be better when it goes wrong.

Before ordering the current stock was requested and it was pointed out that we urgently need the items. It's been 3 weeks, i didn't get any respond to my last 3 E-Mails. So far there has not been a delivery confirmation. I have no idea if anyone works at this company. But this behavior is extremely unprofessional. There are certainly alternative companies that are more serious. Not recommended!

Bought an egg chair from them (Before i place order, i already sent email to them and ask for delivery time, it took them 2 days to reply and told me is 1 to 2 weeks for delivery) there are other companies made the same chair, got good reviews too, but the delivery time is longer, so i chose boss living.

But after 1.5 weeks, there are still no delivery information. I sent 2 emails to them, no reply. Then i contacted them via live chat，they told me it will arrive in 2 weeks (which total is a month wait!). I am not happy with that cause this is not honest for what i am paying for. After i complained, they arranged deliver after few days. This is not very nice because obviously they have the stock, they just don't try to deliver earlier?!

Lack of communication, not good customer service. The chair is good , but for £565 a chair, i expect better service.

So impressed with my new egg chair, the look of this chair is like no other chair, the quality is on the money, I will be recommending boss living.

Great company , customer service spot on, spoke to sam, very helpful went the extra mile! Thankyou

Great company, fast delivery, I would recommend boss.

Orderd a desk to go with my new chair, very well made! Highly recommend.

Thank you so much. Brilliant.