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Pallet Recycling Centre with both Retail and Wholesale facility. Businesses trust BAP to supply quality pallets for their transport needs and customers can access our large retail showroom full of recycled/new timber, screws, stains, pallets furniture and custom made wood products.
27 Lavinia Street, 5012, Athol Park, Australia
4.1
14 reviews
No recent history of asking for reviews
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They had a young lad who started a month called Aaron, he was so helpful, so informative and knew exactly what I was looking for while also giving me other options that could also work. Keep hold of that gem of a worker for as long as you can. Friendly, honest and helpful. One of the best retail experiences I've had. Will be looking forward to going back to seek his advice on my next project!!
Working with Born Again Pallets has been truly amazing! Quick to understand my needs and provided me with exactly what I needed well within my budget. Will be more than happy to turn to them for all my needs in the future too.
Could not recommend them enough!
Have purchased timber of all sorts for projects before, their pricing is excellent and they are happy to cut to size, which saves a bunch of time.
Not that I'm ever organised enough to pre-order, but it's great that they have that facility too.
Reply from Born Again Pallets
Thanks for your review Emma! We love our growing retail space and all the support from people such as yourself, Your review means a lot to our growing DIY community :)
This builder built a table at the wrong measurement then became abusive and refused to rectify the matter.
I could not believe how unprofessional this business is, his employee showed up in thongs!
Reply from Born Again Pallets
Hi Matthew Hunter,
The build was a shop counter and we produced the counter to your measurements, measurements which we clarified with you, after explaining to you how to measure your under counter fridges from the floor to the top of the fridge, to which you replied, "what do you mean by the top of the fridge?" and then after the counter arrived on site, which you were not there for the handover of and made my staff wait 30 minutes to be let into the shop, so my staff could not verify the install with you. All of which happened in a space of 7 days because you needed the counter urgently before Xmas and we advised we're shutting down over Xmas but could turn the counter around in a small space of time, such a small space after you took so long to provide measurements because sleeping at 11am in the day must have been more important to you. Then when you finally installed the counter whilst all staff were on annual leave over the Xmas break including myself on an island in QLD for my first holiday in 5 years, you called every staff member incessantly, demanding that the situation be rectified ASAP because it was a safety concern, and you will not be liable. After messaging my staff nonstop and calling them nonstop, they contacted myself and begged for me to contact you, I then had multiple calls from you and 50+ messages, I spoke with the workshop team in a group chat and one employee agreed to meet with you to see the issues, whilst on holidays and the following day after he arrived back from his vacation! He arrived in thongs as he was only taking account of why the counter was not working for your needs, he was at no more risk than any customer that walked into your shop in thongs. What was discovered was you had measured your fridge from the underside of the fridge to the top, not including the legs, and you only measured your smallest of 3 fridges. You also had a bow in the countertop, which is made from hardwood and is 22mm thick, because you grossly overloaded it with your slushy machines which you advised to us weigh 32kg each yet that's dry weight and when filled with 37L of liquid (37kg) over doubles the weight on the counter. After making a plan to fix these issues, not because we were in the wrong but to help our customer out, you then called my staff multiple times again and begun ranting about issues that you have no clue about. At this point you were advised it would be best for you to engage another builder modify the counter to your actual needs and at this point you then message myself and the business from 3 different platforms, messenger, WhatsApp and SMS spouting all kinds of obscenities. I am sorry this did not work out for you; we always aim to please our customer, but you became impossible to deal with. At this point, I am only too happy to settle this matter with the proper authorities. My staff have all offered up their communications with you and are happy to speak to the nature of this case. Again, I am sorry this is where we ended up.
Great service and a huge range of timber. Much cheaper than their competitors and has saved me some decent coin sourcing wood for my home woodworking projects.
I have used Born again Pallets for many years, buying disassembled pallets for my furniture business. Its always a pleasure to do business with them, top products and top service, couldn't ask for anything more.
Great service and product, in line with our up-cycling ethos!! Will definitely purchase more!
Julie Peter
We always prefer to support small business here in SA and B.A.P delivers a great service and easy to use website.
You get that old fashion customer service, where the people in the office and on the factory floor will help you get exactly what your looking for and make it an easy transaction for both parties.
A solid 10/10 for this reputable South Aussie company.
Products just as described. Great service and our new planter boxes look great!!!
Always delivered within the advised timeframe.
I can order with confidence that my order will be here when it's supposed to be.
Just exactly what you want, fast, polite professional service. No messing about. Every single time :)
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