Penny pinching approach to customer care
Bought brand new sealed train set for three year old Christmas present. Purchased from a charity for only a few pounds less than the company we're charging.
Unfortunately a few key small bits of wooden track were missing.
Company refused to replace as it was not bought directly from them.
They could learn a lot from a decent company like Lego who don't have such a penny pinching approach to customer care.
I even offered to pay but now they won't even have courtesy to reply.







