Bootsphoto.com Reviews 

17,716
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,873 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including photo albums, prints, and custom items, often noting their satisfaction with the final results. The ordering process is frequently described as easy and efficient, with many appreciating the straightforward tools for uploading and customizing, alongside excellent service. However, some people mentioned significant delivery delays, with orders taking a long time to arrive or experiencing tracking issues. A few others reported difficulties with missing items or problems during store collection. Additionally, some customers encountered minor product flaws such as missing pictures, cropping issues, or misaligned prints.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great photo quality, clear... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent photo quality and well-made... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and even... See more

Service

People report positive experiences with service, with many praising the epic and excellent service, often... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I'd worked out how to do the albums it was easier and fairly straightforward. When I pressed the button to send it came up with error but not sure what the errors were. Looked ok to me but didn'... See more

Rated 4 out of 5 stars

I ordered an aluminium print to withstand steam in the bathroom. The ordering process was easy, the delivery was prompt and we were delighted with the product - and then we noticed the scratch on t... See more

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,716)

1,825 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Slow delivery

I think the quality and ordering process is fine - i just think 2 weeks from ordering to delivery is ridiculously long in today’s age of next day delivery. I probably would order again but annoyed how far in advance I would have to plan.

15 May 2026
Rated 1 out of 5 stars

Delivery of the product was ver poorr

Delivery of the product was very poor. The manufacturing wasn’t completed on time, and I received the photo album four days after the estimated delivery date. I was also not notified in advance that the deadline would be missed, which is not up to professional standards.This was gift for my son and I was disappointed .
The positive side is the quality of the album and the app provided to create a personalised design, which was very helpful.
I would expect some discount offer or little gift to cover delay and failure.

14 May 2026
Rated 5 out of 5 stars

MY PERFECT CUSHION

I used this service to make a cushion with my soul dogs face on it as I've recently lost her and still want to hug her and it's perfect!
The only downside is the zip is faulty but I'm not sending it back!

29 April 2026
Rated 3 out of 5 stars

Selection Confusion

The photos l ordered were not the problem for me. The order was dealt with quickly and they arrived promptly and well packaged. For me it's the order process. I do find the selection process a bit difficult to work through. I have to select the size l want and its not clear to me. There are several selection options and the previous time l ordered l made a mistake and got the wrong size prints. Probably l'm in a minority, but a clearer and simpler selection process would be a help.

11 May 2026
Rated 5 out of 5 stars

20 year old disposable camera with a…

20 year old disposable camera with a decades of mystery photos. Thought it would not developed but got all photos back in good quality. Won’t share what came back but thanks for the great service recovery of old photos. Always nice to see yourself 20 years younger…

9 May 2026
Rated 1 out of 5 stars

The pictures ran into each other on the…

The pictures ran into each other on the middle of the page with no planning, outlines etc. pictures were cropped ie a cat with no head or shoulders and many similar cuts. I was blamed, so I used the same photos with a different company with superb results. Shocking.

5 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look