Bootsfinder Reviews 53

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service and communication with the seller. I ordered a pair of boots for my son - an old model he hasn't been able to find anywhere and the boots arrived within timescales provided. Very imp... See more

Company replied

Rated 5 out of 5 stars

After ordering my boots the company emailed me straight away as I had left the door number off my address, I responded the correct address & safe to say the boots arrived within timescales provided. V... See more

Company replied

Rated 5 out of 5 stars

This is a very professional company. I accidently ordered boots with the wrong size and asked for a refund. They've refunded me my money within minutes and answered immediately on my mails. I'll... See more

Rated 1 out of 5 stars

Son got new boots day late after paying for next say delivery and now after o ly wearing twice, once at traing and once for game, boots have split and sole come away VERY UNSATISFIED NOT WORTH MONE... See more

Company replied

Company details

  1. Sportswear Store
  2. Online Marketplace
  3. Soccer Field
  4. Soccer Store

Information provided by various external sources

Bootsfinder specialises in finding the rarest and most collectible football boots in the uk - new or used. 100% genuine and inspected at our Yorkshire offices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Very professional company

This is a very professional company.
I accidently ordered boots with the wrong size and asked for a refund.
They've refunded me my money within minutes and answered immediately on my mails.
I'll definitely order new shoes again on this website.
100% recommend.

28 October 2024
Unprompted review
Rated 2 out of 5 stars

Not a great experience

Initially boots and delivery fine. However 3 months in and boots have developed a fault the stud has snapped off. This company does not offer refunds on worn items. And Nike say this company is not an authorised seller so can't claim through them either! £250 for a pair of boots that have lasted 3 months is not great!!!

23 April 2024
Unprompted review
Bootsfinder logo

Reply from Bootsfinder

Dear Lyndsey

We are really sorry to hear that about your boots but unfortunately we do not offer a refund on any boots that have been used. We explicitly state on each product page and our returns policy that we are only able to guarantee the authenticity and that the boots have never been used. You can see this also on our FAQ here:

https://www.bootsfinder.co.uk/faq

As a reseller of old and classic boots (some of which are up to 20 years old) we only underwrite that the boots are authentic and in the exact condition as described on our website. We are not a manufacturer and do not offer any warranties for the boots performance or longevity.

Our boots are sourced from collectors, professionals and resellers across the world so Nike would not accept these as a direct purchase from them - we don't purchase boots that are available from retailers to flip them for a profit but offer boots that are no longer available from retail.

We make sure that this is clearly stated on our returns policy as like all resellers we can only guarantee that our boots are authentic and offer refunds if our customers are not satisfied on arrival (and not used) for up to 14 days.

We do offer advice for our customers in order to help them do prior research on each model before purchase and we recommend that our customers do their own research too.

We do, however, wish to look after our customers long term so are willing to offer you a % discount on any future order as a good will gesture (if you would like a manufacturers warrantee then we recommend purchasing boots directly from the manufacturer who may be able to offer a warrantee directly for up to 2 years after construction).

I hope this helps and we're sorry once again that we can't help any more than this.

Kindest regards

Bootsfinder*

Rated 5 out of 5 stars

Goal scored

Considerate communication. Less than 2 weeks delivery to Aus over Xmas and New Year. Boots unworn and genuine. Thanks immensely.

8 January 2023
Unprompted review
Bootsfinder logo

Reply from Bootsfinder

Thanks for your kind feedback and hope to see you again in the future!

Rated 1 out of 5 stars

Son got new boots day late after paying…

Son got new boots day late after paying for next say delivery and now after o ly wearing twice, once at traing and once for game, boots have split and sole come away
VERY UNSATISFIED NOT WORTH MONEY

26 July 2022
Unprompted review
Bootsfinder logo

Reply from Bootsfinder

Dear Tracy
We're sorry to hear that you were not happy with our service.
Our website states that any orders that require next day delivery must be placed before 1pm that day in order to reach you the following day.
As your order was made after 11pm your boots had to be shipped the following day.

We have also reached out to you with regards to your boots splitting. If you have not received our email then please do contact our customer services via info@bootsfinder.co.uk to see if we can help further.
Kindest regards
Bootsfinder

Rated 5 out of 5 stars

Boots are great

Boots arrived on time and look great
Recommend them and will use again

1 July 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks for your kind review and we hope to see you in the future once again!

Rated 4 out of 5 stars

Great delivery and boots are as shown

Great delivery and boots are as shown. Wish there was a bag that comes with them. other than that it’s great

30 June 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks for the review and we're glad you like the boots! Unfortunately with some old models they sometime become separated from boxes / bags / labels from the collectors we purchase from but we always describe what they come with on the product page. Hope to see you again in the future!

Rated 5 out of 5 stars

Good Experience

Easy ordering, clear communication, fast delivery.

21 June 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks for your feedback and hope to see you again!

Rated 5 out of 5 stars

Great

Great love the boots great fit fit

18 May 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks for coming to us and hope to see you in the future!

Rated 5 out of 5 stars

Best place to buy rare boots I have…

Best place to buy rare boots I have encountered. Delivery from England to Ireland in two days great communication between company and customer cannot rate then highly enough

18 May 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks so much for your kind review and we're really glad you are happy!!!

Rated 5 out of 5 stars

A fantastic service

A fantastic service, very helpful and provide top quality products.

7 May 2022
Bootsfinder logo

Reply from Bootsfinder

Thanks for your review and hope to see you again in the future!

Rated 5 out of 5 stars

At first i didnt trust this site for…

At first i didnt trust this site for getting football boots because the previous times i tried to order from a different site but i was scammed, so i was having trust issues but fortunately for this site...they answered my enquiries and also shows sign of proof that the boots are legit. And i am happy and glad to have the boots i wanted for so long:)

23 April 2022
Unprompted review
Bootsfinder logo

Reply from Bootsfinder

Hi Afiq - thanks for placing your trust in us and hopefully you have more faith when ordering online again. We're so happy to be able to provide you with a pair of one the rarest boot models around and hope to see you again in the future!

Rated 5 out of 5 stars

The best when looking for a Classic…

The best when looking for a Classic Football boot. Bought the Superfly IV although pricey it was worth it. Shipping was fast and customer service was amazing. Boots were authentic very happy with purchase, will definitely buy again.

22 April 2022
Unprompted review
Bootsfinder logo

Reply from Bootsfinder

Thanks so much for coming to us and for your kind review - we're glad you're happy with the iconic boots you purchased and we would love to hear from you in the future too!

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